the Refund policy needs some reveiw Somehow between Booking.com and Airpads two room got booked under my reservation. Once I saw the error I called both Airpads and Booking.com and despite both Amitting it was a mistake, Airpads declined to remove-thee extra room saying they have a strict non refundable room policy.

Great customer service. We were at Signature airpads for 10 days. The customer service we received was very good. It was clearly explained what was included in our price and what we had to pay extra for. On our last day we had issues with our transport provider. We received exceptional service from Will at Tower 1. Awesome guy.

Still haven't received my refund after 3 weeks I was overbooked and denied a room on October 19th. It is now November 12th and I still have not received my refund from AirPads concerning my over booked reservation at the Suites at Signature in Las Vegas. They still owe me $761 and I have not seen a cent of it yet.

Do not let this company manage your… Do not let this company manage your home(s). They are RIP offs. They tell you, they split the cost 50/50 but there no record of how much they are renting your place for. You can call email for questions and concerns. Anthony Leonardo will tender you to Rafael Serrato in the finance dept. No one can give you a break down of how much money your really making. They send you an invoice with a date and dollar amount. I could type that up and send it to you! Also the clients destroyed some things in my unit, airpads put it on my bill with out my permission and the clients are suppose to pay for damages. Also, I gave a 60 notice of canceling with them in Jan. Which means March it's over. I wanted to still accommodate the guest to my unit. If not I would have to pay for the relocation for them. So why not just stay in my condo being that its paid for. That was an agreement btwn Anthony Leonardo ( owner of airpads he says) my condo was booked up until March 17,2018. I signed up with airpad in o. Aug. 8,2018. I've RECIEVED three checks in 3 month. I never received Dec., Jan, Feb. Or March. Anyway I accommodated the guest up until March 17, 2018. I'm still emailing and calling where's my revenue for my condo no answer nor response. ANTHONY puts the blame on Cherry Anas. She doesn't know what's going on nor the agreement Anthony and I had via email. ;). But she calls me for a balance bc there were more guest satying past March 17th. I said where's the addendum I have nothing that shows me prior bookings or cost. Nor future booking with cost. I've been asking for that. Three days later they send me a link to sign in to see future reservations and past i it was a made up schedule bc it had reservations in there from May 2018, I was involved with the company. In the beginning Anthony will return calls quick response on emails to get you in. Smh.. after that your asking for certain documentation so you can calculate your revenue, he hit the ignore button or pass you on to Rafael Serrato or Cherry Anas! AGAIN I HAVE NOT RECEIVED MY FUNDS OR AN EMAIL OR CALL BACK. they are not affiliated with Air BnB, he will say that to you! Do not let this company manage your home(s) you will not get the full revenue! And end up paying for damage things that the clients had destroyed. They are very DISHONEST

Great accomodation Great accomodation, lovely helpful staff and luxury full stop. I was not happy with having to pay extra for house keeping. I had no pre-warning of this before check-in.