Phoenix X Stayed at Phoenix X last week with family in unit 1412. The condo was very dirty especially the floors . The silverware had food caked on most pieces as did many of the plates and pots present in the condo. The view was nice and we enjoyed the balcony. It was disappointing to see how dirty the condo was especially in the midst of the COVID pandemic . First thing we did when we arrived was go to Publix and buy cleaning supplies ( as well as incidentals like toilet paper and dish soap as they don’t provide anything but a single roll of toilet paper ) and clean the whole place .

First family beach trip!! So happy we booked for the Memorial Day weekend (Thurs-Tues), which made our first getaway with the whole family even more memorable. As soon as I found out Gulf Shores beaches were open, we booked our trip to include my boyfriend and my brother's girlfriend, my niece, along with our parents. 3 bedroom condo at Phoenix X was clean, and LOTS of CDC guidelines being followed by Brett-Robinson - perfect!!! Staff was attentive, security checks and constant cleaning in high traffic areas; I wouldn't expect anything less having stayed at this property previously. My parents, who aren't crazy about the beach, loved it! Ready to book again!

Terrible policy to get more money from you. it is sad that a loyal customer for last 15 years will no longer stay with brett robinson(last 6 years in a row at same phoenix east location). They adopted a policy where you have to pay in full 30 days prior to visit or risk loosing full amount in case you have a family emergency unless you purchase additional insurance on top of deposit (which should be what the deposit should be for). Bad policy for loyal customers in my opinion. So long brett robinson.

Island winds West 272 Stayed at Island winds West, and could not be any happier. Condo was in great condition and nicely decorated. The refrigerator was making some noise during our stay, and lo and behold, before we spoke with any one, we learned a new one had been purchased and would be installed soon. Brett/Robinson is surly on top of everything. Will most likely rent again

Tired condo, untrained staff We stayed in Phoenix X, unit 117 September 23 through 26 2021. The unit was on the end of the 1st floor which is very desirable location. The pool and outdoor grilling area were very nice. As far as the unit, it was tired and needs updating. The sofas were stained and dirty, garbage disposal didn't work, light bulbs need replacing over sink, under microwave and in oven, no sharp knives, no pot holders/hot pads, no spatula. The dryer did not work due to a clogged exhaust line. The counter staff did not know where we should put our trash, we found it within 20 feet of their desk. The counter staff and the security guards gave conflicting reports on the smoking location.