Tired condo, untrained staff We stayed in Phoenix X, unit 117 September 23 through 26 2021. The unit was on the end of the 1st floor which is very desirable location. The pool and outdoor grilling area were very nice. As far as the unit, it was tired and needs updating. The sofas were stained and dirty, garbage disposal didn't work, light bulbs need replacing over sink, under microwave and in oven, no sharp knives, no pot holders/hot pads, no spatula. The dryer did not work due to a clogged exhaust line. The counter staff did not know where we should put our trash, we found it within 20 feet of their desk. The counter staff and the security guards gave conflicting reports on the smoking location.

Staying in unit 1109 in Phoenix East Staying in unit 1109 in Phoenix East. Dirty when we got here. Items as listed in description missing. Many things broken. General shabbiness. Important items missing brought to managements attention we were told basically “too bad, so sad” as that is the owners responsibility. Staff here worked hard to clean and repair what they could.Brett Robinson’s guarantee is a joke.

Rented 1325 Rented 1325, 2 Bedroom, at the Phoenix on the back bay last week. When we arrived there was sand in the master bed, roaches in the master bathroom, ironing board in master bath with iron on top, (it almost fell on top of my sons head), microwave handle broken, garbage disposal broken, two tables in living area broken on the sides, only 3 towels for the unit, 1 remote for 3 TV's, lamps in living area did not work. The last day of our stay we found other towels in the dryer. On our way back home we contact Brett Robinson and they transferred my call, then transferred my call and no one ever called me back. Interesting enough everytime I called they wanted to rent me another condo but nobody to field complaints.

Beach vacation 2019 Rules need to be clearly stated somewhere--beach towels couldn't hang over the balcony, our beach cart wasn't allowed to leave outside our condo door (it had to be kept inside our condo). There needs to be numbers clearly painted in the parking garage to indicate what floor you are on AND mirrors need to be installed everywhere in the parking garage (because people come fast around those corners and you dont know when someone is coming around a corner and it is very easy to hit someone). Our condo was very nice, decor, furniture, etc. In our condo we continually had to reset the TV and we went 6 days without wifi (and it was turned in on Saturday and Monday). We will definitely stay here again.

Island winds West 272 Stayed at Island winds West, and could not be any happier. Condo was in great condition and nicely decorated. The refrigerator was making some noise during our stay, and lo and behold, before we spoke with any one, we learned a new one had been purchased and would be installed soon. Brett/Robinson is surly on top of everything. Will most likely rent again