First family beach trip!! So happy we booked for the Memorial Day weekend (Thurs-Tues), which made our first getaway with the whole family even more memorable. As soon as I found out Gulf Shores beaches were open, we booked our trip to include my boyfriend and my brother's girlfriend, my niece, along with our parents. 3 bedroom condo at Phoenix X was clean, and LOTS of CDC guidelines being followed by Brett-Robinson - perfect!!! Staff was attentive, security checks and constant cleaning in high traffic areas; I wouldn't expect anything less having stayed at this property previously. My parents, who aren't crazy about the beach, loved it! Ready to book again!

Phoenix X Stayed at Phoenix X last week with family in unit 1412. The condo was very dirty especially the floors . The silverware had food caked on most pieces as did many of the plates and pots present in the condo. The view was nice and we enjoyed the balcony. It was disappointing to see how dirty the condo was especially in the midst of the COVID pandemic . First thing we did when we arrived was go to Publix and buy cleaning supplies ( as well as incidentals like toilet paper and dish soap as they don’t provide anything but a single roll of toilet paper ) and clean the whole place .

RUDE STAFF CONDO DISASTER. Madean hour past check in… Made us wait over an hour past check in time even though we did all the pre check in required! We asked how long till we could get in we were going to get groceries right up the road said be ready in a few minutes it wasn’t, all dairy and meats just sat, dishes still in dishwasher ) I’m telling you this because they just called me and hit me with extra 175.00 cleaning fee because there were dishes is sink ( 3 plates 3 forks 1 small fry pan and a spatula) which is nothing compared to what I had to face on check in nasty frying pans ( I have videos) no sheets and bedding or pillows sand on floor beds not made right and the absolute worse bedding cheap , thin ! I’m not done yet but tired of typing also. THE ABSOLUTE RUDEST STAFF EVER . I’ve stayed there 3 times spend several thousand dollars never again !! DONT RENT FROM THESE PROPLE

Really disappointed I’ve stayed at Phoenix West II NO issues the stay was perfect no complaints but this one Phoenix West is so disappointing,I will not be staying here again. For one the cell service is horrible and it’s just little things but for what you are charged there shouldn’t be any little things …. like no broom,lock on patio door broke , shower curtain in one of the bathrooms doesn’t slide easy because it’s on a steel rod and the curtains hangers are to small , the TV the picture is horrible it’s blue . Like I said comparing apples to orange this Condo is is kumquat

We stayed at Phoenix Gulf Shores and… We stayed at Phoenix Gulf Shores and had a great experience. The "verified clean" protocols they touted are definitely in place and they did a great job managing people and traffic flow. There were hand cleaning stations everywhere you looked in public spaces(even elevators). The unit we stayed in was very nice, uniquely decorated and VERY spacious. We will definitely be coming back!