Do not Rent! The carpet is stained and soiled The carpet is stained and soiled. The bathroom vanity is rotting at the base. The tangled cables hanging from the wall mount tv appears to have beed installed by less than a professional technician. The furniture has been broken, poorly repaired and should be replaced. The wall clock doesn't have hands on FB it. The 'radio, disc and tape player stereo does not work and is circa 1980ish. The refrigerator froze our food. Refrigerator was replaced but no offer to compensate our loss. The office staff needs basic 'hospitality training'. Sorry for the truthful review. Unit 201 is very disappointing and no one should rent it until improvements are made

Rented 1325 Rented 1325, 2 Bedroom, at the Phoenix on the back bay last week. When we arrived there was sand in the master bed, roaches in the master bathroom, ironing board in master bath with iron on top, (it almost fell on top of my sons head), microwave handle broken, garbage disposal broken, two tables in living area broken on the sides, only 3 towels for the unit, 1 remote for 3 TV's, lamps in living area did not work. The last day of our stay we found other towels in the dryer. On our way back home we contact Brett Robinson and they transferred my call, then transferred my call and no one ever called me back. Interesting enough everytime I called they wanted to rent me another condo but nobody to field complaints.

Needs attention! We stayed in PW 1008 during February and March this year. We’ve stayed in the building before and again this time it was overall a good experience, even though it ended abruptly. However, this particular unit needs attention. The Beds, furniture, carpets, window blinds and appliances all show extreme wear. Well beyond any reasonable life span for rentals in this price range. I’d suggest checking it out before committing to a rental.

Customer cheers for Alex Dear Angie and Tom: 5 stars for your supervisor Alex! He took time and effort to resolve my query about why my new reservation rate on the website and the final billing rate differed. His solution showed his dedication to customer satisfaction and conscientious effort to make things "right.' Alex is a guy who takes customer satisfaction personally.

We had an issue and had to relocate for… We had an issue and had to relocate for 2wks After 2ks had to wait for unit to be cleaned, when is finally ready?? FLOOR WAS WET. And dresser in closet was missing(after 3wks still no dresser. I have asked many times about compensation for the move we had to make and no place to put or clothes. All I've gotten is the run around