Staying in unit 1109 in Phoenix East Staying in unit 1109 in Phoenix East. Dirty when we got here. Items as listed in description missing. Many things broken. General shabbiness. Important items missing brought to managements attention we were told basically “too bad, so sad” as that is the owners responsibility. Staff here worked hard to clean and repair what they could.Brett Robinson’s guarantee is a joke.

Customer cheers for Alex Dear Angie and Tom: 5 stars for your supervisor Alex! He took time and effort to resolve my query about why my new reservation rate on the website and the final billing rate differed. His solution showed his dedication to customer satisfaction and conscientious effort to make things "right.' Alex is a guy who takes customer satisfaction personally.

Needs attention! We stayed in PW 1008 during February and March this year. We’ve stayed in the building before and again this time it was overall a good experience, even though it ended abruptly. However, this particular unit needs attention. The Beds, furniture, carpets, window blinds and appliances all show extreme wear. Well beyond any reasonable life span for rentals in this price range. I’d suggest checking it out before committing to a rental.

Parking was terrible here Parking was terrible here, not enough elevators for a huge complex, after 4 getting into our condo for such high rental price , Terrible internet service and had no service on our phones a lot!!! Would love a partial refund to have paid over 600 night !!!! Not going back here!!!

We stayed at Phoenix Gulf Shores and… We stayed at Phoenix Gulf Shores and had a great experience. The "verified clean" protocols they touted are definitely in place and they did a great job managing people and traffic flow. There were hand cleaning stations everywhere you looked in public spaces(even elevators). The unit we stayed in was very nice, uniquely decorated and VERY spacious. We will definitely be coming back!