We had an issue and had to relocate for… We had an issue and had to relocate for 2wks After 2ks had to wait for unit to be cleaned, when is finally ready?? FLOOR WAS WET. And dresser in closet was missing(after 3wks still no dresser. I have asked many times about compensation for the move we had to make and no place to put or clothes. All I've gotten is the run around

Terrible policy to get more money from you. it is sad that a loyal customer for last 15 years will no longer stay with brett robinson(last 6 years in a row at same phoenix east location). They adopted a policy where you have to pay in full 30 days prior to visit or risk loosing full amount in case you have a family emergency unless you purchase additional insurance on top of deposit (which should be what the deposit should be for). Bad policy for loyal customers in my opinion. So long brett robinson.

Staying in unit 1109 in Phoenix East Staying in unit 1109 in Phoenix East. Dirty when we got here. Items as listed in description missing. Many things broken. General shabbiness. Important items missing brought to managements attention we were told basically “too bad, so sad” as that is the owners responsibility. Staff here worked hard to clean and repair what they could.Brett Robinson’s guarantee is a joke.

We stayed at Phoenix Gulf Shores and… We stayed at Phoenix Gulf Shores and had a great experience. The "verified clean" protocols they touted are definitely in place and they did a great job managing people and traffic flow. There were hand cleaning stations everywhere you looked in public spaces(even elevators). The unit we stayed in was very nice, uniquely decorated and VERY spacious. We will definitely be coming back!

Tired condo, untrained staff We stayed in Phoenix X, unit 117 September 23 through 26 2021. The unit was on the end of the 1st floor which is very desirable location. The pool and outdoor grilling area were very nice. As far as the unit, it was tired and needs updating. The sofas were stained and dirty, garbage disposal didn't work, light bulbs need replacing over sink, under microwave and in oven, no sharp knives, no pot holders/hot pads, no spatula. The dryer did not work due to a clogged exhaust line. The counter staff did not know where we should put our trash, we found it within 20 feet of their desk. The counter staff and the security guards gave conflicting reports on the smoking location.