First family beach trip!! So happy we booked for the Memorial Day weekend (Thurs-Tues), which made our first getaway with the whole family even more memorable. As soon as I found out Gulf Shores beaches were open, we booked our trip to include my boyfriend and my brother's girlfriend, my niece, along with our parents. 3 bedroom condo at Phoenix X was clean, and LOTS of CDC guidelines being followed by Brett-Robinson - perfect!!! Staff was attentive, security checks and constant cleaning in high traffic areas; I wouldn't expect anything less having stayed at this property previously. My parents, who aren't crazy about the beach, loved it! Ready to book again!

RUDE STAFF CONDO DISASTER. Madean hour past check in… Made us wait over an hour past check in time even though we did all the pre check in required! We asked how long till we could get in we were going to get groceries right up the road said be ready in a few minutes it wasn’t, all dairy and meats just sat, dishes still in dishwasher ) I’m telling you this because they just called me and hit me with extra 175.00 cleaning fee because there were dishes is sink ( 3 plates 3 forks 1 small fry pan and a spatula) which is nothing compared to what I had to face on check in nasty frying pans ( I have videos) no sheets and bedding or pillows sand on floor beds not made right and the absolute worse bedding cheap , thin ! I’m not done yet but tired of typing also. THE ABSOLUTE RUDEST STAFF EVER . I’ve stayed there 3 times spend several thousand dollars never again !! DONT RENT FROM THESE PROPLE

Parking was terrible here Parking was terrible here, not enough elevators for a huge complex, after 4 getting into our condo for such high rental price , Terrible internet service and had no service on our phones a lot!!! Would love a partial refund to have paid over 600 night !!!! Not going back here!!!

We stayed at Phoenix Gulf Shores and… We stayed at Phoenix Gulf Shores and had a great experience. The "verified clean" protocols they touted are definitely in place and they did a great job managing people and traffic flow. There were hand cleaning stations everywhere you looked in public spaces(even elevators). The unit we stayed in was very nice, uniquely decorated and VERY spacious. We will definitely be coming back!

My recent stay at Island Winds East unit 405 My recent stay was at Island Winds East Gulf Shore unit #405 this unit was subpar in my opinion. Many issues: TV main room loosing signal all night, TV in bedroom did not work, furniture in unit was junky old and some broke, lack of silverware, glasses, knives, no black out drape in bedroom it faced outside hall where it was all lit up, exposed wire on light fixture in dining room and mattress on bed was not comfortable. We have stayed in many condos over the years but this one has to be the all time low.