First family beach trip!! So happy we booked for the Memorial Day weekend (Thurs-Tues), which made our first getaway with the whole family even more memorable. As soon as I found out Gulf Shores beaches were open, we booked our trip to include my boyfriend and my brother's girlfriend, my niece, along with our parents. 3 bedroom condo at Phoenix X was clean, and LOTS of CDC guidelines being followed by Brett-Robinson - perfect!!! Staff was attentive, security checks and constant cleaning in high traffic areas; I wouldn't expect anything less having stayed at this property previously. My parents, who aren't crazy about the beach, loved it! Ready to book again!

Do not Rent! The carpet is stained and soiled The carpet is stained and soiled. The bathroom vanity is rotting at the base. The tangled cables hanging from the wall mount tv appears to have beed installed by less than a professional technician. The furniture has been broken, poorly repaired and should be replaced. The wall clock doesn't have hands on FB it. The 'radio, disc and tape player stereo does not work and is circa 1980ish. The refrigerator froze our food. Refrigerator was replaced but no offer to compensate our loss. The office staff needs basic 'hospitality training'. Sorry for the truthful review. Unit 201 is very disappointing and no one should rent it until improvements are made

Rented 1325 Rented 1325, 2 Bedroom, at the Phoenix on the back bay last week. When we arrived there was sand in the master bed, roaches in the master bathroom, ironing board in master bath with iron on top, (it almost fell on top of my sons head), microwave handle broken, garbage disposal broken, two tables in living area broken on the sides, only 3 towels for the unit, 1 remote for 3 TV's, lamps in living area did not work. The last day of our stay we found other towels in the dryer. On our way back home we contact Brett Robinson and they transferred my call, then transferred my call and no one ever called me back. Interesting enough everytime I called they wanted to rent me another condo but nobody to field complaints.

We had an issue and had to relocate for… We had an issue and had to relocate for 2wks After 2ks had to wait for unit to be cleaned, when is finally ready?? FLOOR WAS WET. And dresser in closet was missing(after 3wks still no dresser. I have asked many times about compensation for the move we had to make and no place to put or clothes. All I've gotten is the run around

Phoenix X Stayed at Phoenix X last week with family in unit 1412. The condo was very dirty especially the floors . The silverware had food caked on most pieces as did many of the plates and pots present in the condo. The view was nice and we enjoyed the balcony. It was disappointing to see how dirty the condo was especially in the midst of the COVID pandemic . First thing we did when we arrived was go to Publix and buy cleaning supplies ( as well as incidentals like toilet paper and dish soap as they don’t provide anything but a single roll of toilet paper ) and clean the whole place .