Staying in unit 1109 in Phoenix East Staying in unit 1109 in Phoenix East. Dirty when we got here. Items as listed in description missing. Many things broken. General shabbiness. Important items missing brought to managements attention we were told basically “too bad, so sad” as that is the owners responsibility. Staff here worked hard to clean and repair what they could.Brett Robinson’s guarantee is a joke.

Phoenix X Stayed at Phoenix X last week with family in unit 1412. The condo was very dirty especially the floors . The silverware had food caked on most pieces as did many of the plates and pots present in the condo. The view was nice and we enjoyed the balcony. It was disappointing to see how dirty the condo was especially in the midst of the COVID pandemic . First thing we did when we arrived was go to Publix and buy cleaning supplies ( as well as incidentals like toilet paper and dish soap as they don’t provide anything but a single roll of toilet paper ) and clean the whole place .

Terrible policy to get more money from you. it is sad that a loyal customer for last 15 years will no longer stay with brett robinson(last 6 years in a row at same phoenix east location). They adopted a policy where you have to pay in full 30 days prior to visit or risk loosing full amount in case you have a family emergency unless you purchase additional insurance on top of deposit (which should be what the deposit should be for). Bad policy for loyal customers in my opinion. So long brett robinson.

Beach vacation 2019 Rules need to be clearly stated somewhere--beach towels couldn't hang over the balcony, our beach cart wasn't allowed to leave outside our condo door (it had to be kept inside our condo). There needs to be numbers clearly painted in the parking garage to indicate what floor you are on AND mirrors need to be installed everywhere in the parking garage (because people come fast around those corners and you dont know when someone is coming around a corner and it is very easy to hit someone). Our condo was very nice, decor, furniture, etc. In our condo we continually had to reset the TV and we went 6 days without wifi (and it was turned in on Saturday and Monday). We will definitely stay here again.

Island Winds East is not suitable for families Can’t believe that Brett Robinson represents the Island Winds East Property. Condos are small and dated. Limited to 1 parking space per condo, including the 3 bedrooms. Worst of all is that their is no restroom for the pool, so it acts as a large urinal. Extremely disappointed in our stay, and as annual travelers to Brett Robinson properties this stay will serve as reason to book elsewhere in the future.