Staying in unit 1109 in Phoenix East Staying in unit 1109 in Phoenix East. Dirty when we got here. Items as listed in description missing. Many things broken. General shabbiness. Important items missing brought to managements attention we were told basically “too bad, so sad” as that is the owners responsibility. Staff here worked hard to clean and repair what they could.Brett Robinson’s guarantee is a joke.

Phoenix X Stayed at Phoenix X last week with family in unit 1412. The condo was very dirty especially the floors . The silverware had food caked on most pieces as did many of the plates and pots present in the condo. The view was nice and we enjoyed the balcony. It was disappointing to see how dirty the condo was especially in the midst of the COVID pandemic . First thing we did when we arrived was go to Publix and buy cleaning supplies ( as well as incidentals like toilet paper and dish soap as they don’t provide anything but a single roll of toilet paper ) and clean the whole place .

Island Winds East is not suitable for families Can’t believe that Brett Robinson represents the Island Winds East Property. Condos are small and dated. Limited to 1 parking space per condo, including the 3 bedrooms. Worst of all is that their is no restroom for the pool, so it acts as a large urinal. Extremely disappointed in our stay, and as annual travelers to Brett Robinson properties this stay will serve as reason to book elsewhere in the future.

RUDE STAFF CONDO DISASTER. Madean hour past check in… Made us wait over an hour past check in time even though we did all the pre check in required! We asked how long till we could get in we were going to get groceries right up the road said be ready in a few minutes it wasn’t, all dairy and meats just sat, dishes still in dishwasher ) I’m telling you this because they just called me and hit me with extra 175.00 cleaning fee because there were dishes is sink ( 3 plates 3 forks 1 small fry pan and a spatula) which is nothing compared to what I had to face on check in nasty frying pans ( I have videos) no sheets and bedding or pillows sand on floor beds not made right and the absolute worse bedding cheap , thin ! I’m not done yet but tired of typing also. THE ABSOLUTE RUDEST STAFF EVER . I’ve stayed there 3 times spend several thousand dollars never again !! DONT RENT FROM THESE PROPLE

We had an issue and had to relocate for… We had an issue and had to relocate for 2wks After 2ks had to wait for unit to be cleaned, when is finally ready?? FLOOR WAS WET. And dresser in closet was missing(after 3wks still no dresser. I have asked many times about compensation for the move we had to make and no place to put or clothes. All I've gotten is the run around