Lacks Customer Service Skills During my recent stay at one of their properties in Big Bear, I found its location undeniably advantageous, offering convenient access to nearby access to the village, lake, and breathtaking views. This, however, was a highlight of an otherwise challenging experience. Regrettably, the property itself seemed in need of significant attention and maintenance. Several essential amenities, including the dishwasher, ice maker/leaking fridge, trash compactor, gas range (only 2 of 5 ranges worked), fireplace in the upper unit not functioning (requiring wood supplied by maintenance), and heater, were not functioning properly during my stay. Additionally, there was a continuous issue with the running toilet, which added to the discomfort. What compounded these inconveniences was the level of customer service encountered. The response to our concerns, particularly from the front desk, lacked the empathy and professionalism one would expect. The staff's approach felt dismissive, which did not align with the hospitality standards that ensure a welcoming and comfortable stay for guests. While I recognize the potential of lakefront property due to its stellar location, my experience underscores a pressing need for property maintenance and customer service improvements. A more proactive and guest-focused approach could enhance the overall experience, making it a place where guests appreciate the location and feel valued and well-cared for. The rating is mainly due to poor customer service. FYI - do expect a quick response from Big Bear office. I contacted the main number and only sent me to voice mail.

Excellent accommodation located on a…Manzanita Charm, it is!! Excellent accommodation located on a peaceful neighborhood street within a 3 minute walk to the Pacific Ocean! Very clean and comfortable. Exactly as advertised. You will not be disappointed!

A Good Experience in Palm Desert CA We rented a condo in Palm Desert, California February and March of 2024. We rented it sight unseen except for pictures. We rented through Meredith Lodging. The condo was very clean and exactly as advertised. Soon after our arrival we noticed there was no hot water and the TV did not work. We contacted Meredith Lodging right away. They responded very quickly and within a few hours we had new hot water heater and the maintenance GM even connected us to his streaming account so we could have TV service until it could be repaired. If you want to enjoy a true hassle free, worry free vacation we would highly recommend Meredith Lodging! Their entire staff was so friendly and accommodating! We just rented through Meredith Lodging again for 2025. We can't say enough about Meredith Lodgings commitment to making our vacation so enjoyable. Their guest service is outstanding! Janie and Paul

We made a reservation for Lincoln City… We made a reservation for Lincoln City North Jetty house in February 2024. We reserved this particular house because of the Hot Tub that is the first picture to advertise the house. I have very bad arthritis and no access to one at home. Two days before our trip we received an email saying the hot tub was not working. "Sorry for the inconvenience" So we immediately cancelled the reservation to try and find a place that had a hot tub available. They charged me $612.04 and are refusing to refund me now because I cancelled too late. They never told me I would still be charged. I trusted since the main attraction on the house wasn't available it was a given I would be refunded. I sent a email letter in at the request of the rep that told me a manager wasn't available to request an exception. Praying this company does the right thing. With this economy $612 means alot.

Cute home but terrible management We recently rented a home in Manzanita OR through Airbnb which was hosted by Meredith Lodging. We were so disappointed with our experience. When we arrived we first noticed a broken window shade on a large picture window covering the view. We then tried to start the propane fireplace so our mom could warm up. It didn’t work. Next we tried to heat some water in the kettle on the stove and it didn’t work either. We called for maintenance which took over an hour, but he couldn’t fix anything and said the property was out of propane. We couldn’t use the stove and had to eat dinner and breakfast out. We also noticed grease splattered on the wall behind the stove, hair in the sink in primary bath and makeup on the sheets. The host felt that an $81 refund was sufficient to cover restaurant meals for our party of 5 which is ridiculous. Airbnb was very limited in the help they could offer and Meredith clearly doesn’t care. We have since seen many Meredith Lodging reviews with bad experiences very similar to ours, even including others with empty propane tanks. It’s astounding that they don’t appear to have a system in place for regular replenishment of a critical fuel. Telling us a propane delivery was missed -after we checked in and discovered the problem- does not absolve them of responsibility. We will never rent from Meredith Lodging again. The home was cute and comfortable but desperately needs better management.