Lacks Customer Service Skills During my recent stay at one of their properties in Big Bear, I found its location undeniably advantageous, offering convenient access to nearby access to the village, lake, and breathtaking views. This, however, was a highlight of an otherwise challenging experience. Regrettably, the property itself seemed in need of significant attention and maintenance. Several essential amenities, including the dishwasher, ice maker/leaking fridge, trash compactor, gas range (only 2 of 5 ranges worked), fireplace in the upper unit not functioning (requiring wood supplied by maintenance), and heater, were not functioning properly during my stay. Additionally, there was a continuous issue with the running toilet, which added to the discomfort. What compounded these inconveniences was the level of customer service encountered. The response to our concerns, particularly from the front desk, lacked the empathy and professionalism one would expect. The staff's approach felt dismissive, which did not align with the hospitality standards that ensure a welcoming and comfortable stay for guests. While I recognize the potential of lakefront property due to its stellar location, my experience underscores a pressing need for property maintenance and customer service improvements. A more proactive and guest-focused approach could enhance the overall experience, making it a place where guests appreciate the location and feel valued and well-cared for. The rating is mainly due to poor customer service. FYI - do expect a quick response from Big Bear office. I contacted the main number and only sent me to voice mail.

We arrived for the Christmas break and… We arrived for the Christmas break and discovered quickly that ALL the faucets had salt water coming out of them - including the filtered water faucets. There was dog poop in the corner of the living room; the fireplace didn't work, the hot tub stopped half way through our trip and well, the list goes on and on. They know exactly what our issues were and have offered no recompense, sympathy, help or anything. DON"T rent from them.

Hubbert Hideaway is very welcoming. Hubbert Hideaway in Lincoln City on the Oregon Coast is very welcoming. Sadly, we didn't get to experience the amenities like the hot tub and pool tables, but just sitting by the fireplace, taking in the Pacific Ocean with friends and family was perfect. The location is nice, and the home came stocked with utensils, cookware, shampoo, and towels if we needed any. Our family looks forward to our next visit at Hubbert Hideaway very soon. Thank you for having us!

Been staying at By George for over… Been staying at By George for over seven years now. Never a bad experience, great customer service from Meredith. Staff is cheery and helpful.the house is older and well priced… could use a little updating, having said that… can’t beat the price or the million dollar view..

Highly Recommend! Very easy experience, highly recommend! Loved our little cabin. They were very quick to send maintenance when our grill did not work and the check in/out process was so easy. Will definitely be coming back!