I booked a trip over the phone 7 months… I booked a trip over the phone 7 months in advance and decided to cancel once I realized our group was too large for the property. I paid a $500 holding fee over the phone and was not told anything about it being non-refundable. They sent a rental contract in an email after I booked, stating that holding fee was non refundable, but I didn’t open it until after 48 hours of booking so I didn’t know. Additionally, the rental agreement said the holding fee was $250, not $500. The agreement has a cancellation claus with line to sign and accept the terms, I didn’t sign yet they still think it’s legal to keep my $500. After canceling, 6 days after booking and almost 7 months in advance of the reservation, they will not give me my $500 holding fee back. Amber, the office manager said they have contracts in place for this reason so they would not issue a refund. I said I didn’t sign the contract but she said the decision was final. I don’t feel this is an honest company at all and I wouldn’t book with them.

The staff is always friendly and… The staff is always friendly and helpful. We have stayed at several different cabins and enjoyed each one. We wouldn't rent with anyone else.

This is truly a hidden gem in the… This is truly a hidden gem in the mountains. Great location and great amenities with plenty of room for a family of 6. It was a little confusing on how to turn on the hot tub and the lights leading down to the pavilion, but we were able to get answers on this quickly from the management company staff. They checked in to make sure we were having an enjoyable stay and provided great service while we were there. If we go back to visit Helen, GA, we know where we will be staying!

Everything excellent ... -

The lake house The lake house was great for Myself but the kids and those steep steps and carpet everywhere so a little uncomfortable.