Too many problems!!! Our 5th year renting this great house with a great location- BUT too many issues to make for a great vacation!! Issues starting with Dunes Property contact person assigned to house, alarm system repeatedly going off,broken elevator, broken pool cover, and on and on. Just so much deferred maintenance going on with this house and poor property management that I can’t recommend this rental property.

We stayed at 1215 E Arctic in Folly… We stayed at 1215 E Arctic in Folly this past week. The condition of the home was TERRIBLE. There were 3 separate leaks in the home (one poured into the living room during all of the 3 rainstorms). The house was dirty, towel racks broken and off the wall, toilet handle not attached, barely visible lighting in upstairs master, bulbs missing, dirty and stained walls, ceiling, dryer vent not hooked up, stuffing coming out of a broken sofa on top deck. This house has SO much potential but it was maintained so poorly. The rental agency sent a handyman who fixed one of the towel bars, but not the other. He said he'd be back to fix the dryer and never was. We fixed it ourselves. We spent a lot of our vacation cleaning up leaks, fixing things, etc. We would NEVER rent this place again, or from Charleston Coast due to the complete misrepresentation of this place (all 5* reviews on their site, which is wildly inaccurate).

The Pond House Check in was quick and easy. The house was dirty, the curtains were hanging off the wall, sheets were stained in one bedroom and the appeared to be some sort of electrical issue with the outlets on 1 wall. The rental agency was quick to address the curtain and had a cleaning company to reclean within a couple days. I notified them of the electrical issue upon check out as it wasn’t affecting our stay. The elevator was nice for carrying grocery’s. The outside seating is cheap and flimsy. Several in our group complained that the pillows were flat. The kitchen was stocked well and there were plenty of towels in the bathrooms for our large group. The beach was very close and it was easy to carry chairs and beach stuff back and forth, there were a few chairs and boogie boards by the outdoor shower. The grill is charcoal. We will look for a different house next time we stay in Folly.

My mother and I rented this home for… My mother and I rented this home for Spring Break. Although the home was beautiful, the cleanliness not so much. The day we checked in and went to go to bed that night, we discovered a raised brown stain (looked like feces) on the master bedroom sheets as well has hair all over pillow area of sheets. I did call the after hours # and they did suggest I look for spares in the closets, which I did find ones for the 2 other bedrooms but not the master. There was only a spread in master closet. She did offer to drive from 15 mins away but I decided to sleep in one of the twin beds because it was late and we had driven the whole day, until the following day. I did ask them to please replace all bedding on that bed the next day, but they only replaced the sheets and the put the spread that was on top of the feces looking sheets back on top of the clean sheets. Not one time did the rental office call to see if we needed anything or if everyone was taken care of. Their reply (Becca) was, we figured you would call us if something was not satisfactory. When I am paying $2400 for a 4 night stay, first of all I don't plan to see feces on the sheets and the head part of bed covered in hair......so at check out we brought this up again only to be told we would have to wait till the manager was back in the office and they would contact us......5 days have passed without so much of a call. They said they are very doubtful that what we saw on the sheets were feces and that there were plenty of sheets in unit for me to have put clean ones on myself. Finally, after reaching out again today, they are offering our cleaning fee back. I wanted to laugh, not only were they calling us a liar that what we seen on sheets was not feces.....regardless of what it was......I should not be changing stained sheets or waiting for someone to come and do, for a home that averaged to $600 a night with all fees. The customer service is laughable we found with Charleston Coasts Vacations/Dune Properties. We have rented several units from them over the years but after the unprofessionalism they showed this was out last!!! If you have never rented from them before they want you to strip the beds and put linens at the door when you check out as well as empty all garbage and take to road and run dishwasher.....what is the cleaning fee we paid at reservation for?.....the maids to leave the sheets on bed from the previous renter?.....never again. My profile pic is not feces according to Charleston Coast Vacations.

the house was NOT clean and was not… the house was NOT clean and was not maintained very well. 1. floors and table tops were sticky and dusty 2. sliders and windows were smudgey 3. not enough towels and hand towels 4 multiple lights were burned out, especially in the toilet, where you had to go in complete darkness 5. the screened in porch did not work, many bugs were biting our guests 6. the tv's in some bedrooms did not work - no connection to cable 7. the wifi was weak and the comcast router kept resetting itself, many channels would not work because of loose wiring of the cable system to the TV 8. the quality of bedding was just economy - not high end 9. all utensils were low-end, all knives were dull, only one tiny cutting board, no platters for serving, only one sponge, just a utility kitchen all around For $1100 a night, this property left much to be desired and was a disappointment. The house itself and location was very nice, but whoever is managing it is showing a complete lack of care and attention to detail. We would consider renting there again next year, but not with the same level of cleanliness and detail.