Sherry
GBThe unit was kind of crowded in aspects… The unit was kind of crowded in aspects of the owners personal items.The closet and cabinets were a bit cluttered and no space to unpack food items.The closet was a bit crowded with storage items, linens , vacuum cleaner and swifter floor cleaner..Not very accommodating for guests...otherwise , it was decent, but a little over priced for what the unit looked like..Thanks
Ian
GBHorrible customer service dumpy properties Horrible customer service . Should have refunded our money for misrepresenting the property we rented . But they never even called to ask issue or anything
JM Montgomery
GBDirty unit, unresponsive management Rental itself was a great location and very nice. Communication with Family Time Vacation Rentals was awful. Had to ask for check-in info multiple times in the days before the trip before they sent it. Arrived to a dirty unit, had not been cleaned between guests (dirty bathroom, overflowing trash, sticky counters, dirty sheets, wet towels on bed). Manager was unresponsive with getting housekeeping there. Took hours longer than expected. Was unresponsive to future phone calls.
Carol Gibson
GBPoor management.... I would have to say that the people that we talk to were rude they both could not get their story straight and they made us stress at Christmas because they did not have their s*** together for 3 months we had property but we did not have it then they make us go out of our way to alter our vacation and still two days before we are supposed to arrive they didn't give us our information that we needed to get in the cabin then we get there and the lock box is clearly in front of us but it's old how are we to know and my 6/8 ft husband is told to lace his hands over what is about going dead lock box we get in there our sheets on three of our beds are dirty have pictures coffee pot couldn't find it when we did was nasty got pictures there's lots of things that you're not told because they don't keep up on them maintenance of who they hire and how they are to clean the place grill we had to burn a lot of gas to clean it.. my advice is to plan your head 6 months and make sure everything is okay and weather permitted. There were several things couch cushions you lift them up don't do it.. I can't go on but I sound ridiculous but it's not because you're spending a lot of money to stay a few days and get all of your plans jacked up especially before the holidays that's the last thing you want to worry about right...
D Connors
GBStay clear of family time vacation… Stay clear of family time vacation rentals. When we arrived at 3 bears cabin on Thursday we unpacked all of a groceries for the weekend into the fridge. A few hours later opened up the fridge and it was completely warm. Messaged the number we had and let them know by then it was around 9:30 at night. The next morning Friday the fridge was starting to cool down some but still warm and of course all of the food was ruined. Tried to get a hold of them again and messaged the owner of the cabin. A few hours later get a text back from a lady name Lisa asking what was going on. I explained that the fridge was not working correctly and that the food was ruined. She then says that most of the fridges at there propertys take 24 hours to cool down.Having stayed at many airbnbs I've never had a problem with the fridge not being cold. Not sure why they would not let people know that they will not have a fridge the first 24 hours.I tell her we would like something done about this as now we have wasted money on groceries and had to go find food to eat (mind you this is well into the next day ) she says she will get a new fridge delivered. Not sure how that would help us at this point as the food is already ruined and it takes 24 hours for a new fridge to cool down. At 6 pm she says that the owner will send someone too look at the fridge sometime. I let her know at this point we need to be reimbursed for the food that was ruined or something needs to be done and she says we will figure something out . At 7 am Saturday morning the owners send a friend to look at the fridge while we are all asleep as we are on vacation. I let him in he opens the fridge says it feels cold now and leaves. I have tried calling Lisa repeatedly and text her and she does not answer or reply. It was a very frustrating experience and we will definitely will never be using them again.