Horrible! If they tell you ‘Lisa’ is taking care of it then forget it!! The Garage door is still broken. My husband has to hold it up while I pull the car in and out (as we are not supposed to leave car in driveway) and this is a HUGE hazard as it’s over 100 lbs. The ceiling is still damaged and leaky No darts provided which was shown in advertisement No pillows for bunk beds (this is supposed to be provided) No laundry detergent (I have been told for days this was coming) Broken and damaged large window (it is below zero degrees outside and this is a hazard) We had to clean all appliances ourselves because this was not done adequately (this is a huge deal especially with being used by previous guests and Covid requirements) I provided pictures of all of these issues upon arrival and have been ignored. ***Company finally reached out and acknowledged their shortcomings. Satisfied with the end result. Was initially very unhappy with quality of lodging and service. Company has acknowledged their mistakes and I am satisfied with their resolution. I responded to EVERY SINGLE EMAIL OR TEXT THAT I RECEIVED while at this condo. If the owner says that I did not, then he is lying! I am glad that the owner has acknowledged that every single issue I was faced with actually happened. Regardless of at what point they happened before I arrived, or at what point they are going to get fixed, my family in particular had all of them to deal with. Owner offered me a small reimbursement for my troubles, which I happily accepted. I do not however appreciate him lying and telling people I didn’t respond. Any reasonable human being is going to know that if they were in this situation they too would have spent every day trying to get these issues fixed and never would have just ignored an offer to fix them.

TERRIBLE Upon arrival, the house smelled heavily of gas. We tried contacting multiple numbers, emails, and messaging via airbnb to notify the host. We were told that it was "probably a sewage leak and to run some hot water down the drain because there is no gas in the house" (documented via text). Several windows were open and the unit was 40 degrees as the heater was not working and there was no wood available for the wood burning furnace. It was between 9-11 degrees outside. We also found a stained mattress with no sheets, hair on the second mattress, a stained loft couch, and no fitted sheets on any of the bed (documented below). We also found a missing cabinet door in the kitchen propped behind the trash can which had trash in it, as well as a screen door that had been ripped off and sitting against the cabin (documented below). At this point, it was around 12am because we arrived at the unit around 10. The next day Sunday, 2/28) the smell was worse and we all had headaches, nausea, and coughing due to the smell. I have severe asthma and was having difficulty breathing. We tried several times to contact different numbers and emails. We were told maintenance was coming out and we asked if someone could call us so we could discuss everything that needed fixed. We were told to leave our key in the lockbox so maintenance could come by via text. No one called or let us know that maintenance arrived, and after being gone for around 9 hours, we came home to sliding doors open (not just unlocked, open) with all of our personal belongings inside. We tried for several hours to get someone to contact us. Finally, Logan, the maintenance manger for the property, called and said there was a propane gas leak and that the doors were left open to air out the smell (explains why the windows were open when it was 10 degrees outside prior to our arrival, they knew there was an issue) and that he asked a neighbor to keep an eye on the property. When we said we felt unsafe, he said "well...it was a chemical smell that you're smelling when the propane is low so you're smelling the chemicals not the propane". When we pushed that it was unsafe to breathe in chemicals, he said "well the leak is fixed now so you guys are good". We asked if we were able to use the furnace or the gas stove to which he said "the leak is fixed". We asked him to contact Lisa, the property manager, and he said he would call her ASAP and have her call us. At 8:58pm, he sent the message that he just got off the phone with Lisa who will be contacting us soon. We then get a text from Lisa a few minutes later saying she had no service and no staff on site and would call in the morning (yet she had just talked to Logan on the phone and was texting with "no service"). We sent a message saying we were confused that she couldn't call, and asked if we were safe to be in the unit. Received no response. The next day, she did not call or text and we decided to leave the unit as we did not feel safe on the premises. We wasted a week's worth of groceries (around $500 if not more), our money spent on the airbnb, and had to book a hotel room for 4 people an hour and a half away in Springdale, Utah. They never cleaned the sheets or put new ones on the mattress at our request and the heater would shut off after about 15 minutes. I've sent emails, texts, calls, and messages via airbnb and left several voicemails for Lisa and the team and not a single person has called me. All I have heard from Matthew Tisdale and Elijah are "we are sorry for your experience, let us see what we can do to help". We left the unit on Monday morning around 7am and notified Lisa the property manager, Matthew the host, and messaged via airbnb and email that we were leaving the unit due to unsafe premises and requested a refund. After 2 days, we submitted a request via the resolution center. Today, 3/7, we have still received no refund. We are requesting a full refund including the service fee from the property team, as well as compensation for our new accommodations from Airbnb as we had to book a 2 bed hotel room for 4 people in addition to losing a week's worth of groceries and firewood.

Poor management.... I would have to say that the people that we talk to were rude they both could not get their story straight and they made us stress at Christmas because they did not have their s*** together for 3 months we had property but we did not have it then they make us go out of our way to alter our vacation and still two days before we are supposed to arrive they didn't give us our information that we needed to get in the cabin then we get there and the lock box is clearly in front of us but it's old how are we to know and my 6/8 ft husband is told to lace his hands over what is about going dead lock box we get in there our sheets on three of our beds are dirty have pictures coffee pot couldn't find it when we did was nasty got pictures there's lots of things that you're not told because they don't keep up on them maintenance of who they hire and how they are to clean the place grill we had to burn a lot of gas to clean it.. my advice is to plan your head 6 months and make sure everything is okay and weather permitted. There were several things couch cushions you lift them up don't do it.. I can't go on but I sound ridiculous but it's not because you're spending a lot of money to stay a few days and get all of your plans jacked up especially before the holidays that's the last thing you want to worry about right...

Dirty unit, unresponsive management Rental itself was a great location and very nice. Communication with Family Time Vacation Rentals was awful. Had to ask for check-in info multiple times in the days before the trip before they sent it. Arrived to a dirty unit, had not been cleaned between guests (dirty bathroom, overflowing trash, sticky counters, dirty sheets, wet towels on bed). Manager was unresponsive with getting housekeeping there. Took hours longer than expected. Was unresponsive to future phone calls.

ONE STAR ONE STAR! We booked through them for the second time because our first time was enjoyable. We booked a property we were told had internet, which was detrimental for my husbands job and childrens school. We spent over 2k on this trip and when we arrived we found out the WIFI DID NOT WORK! AND EVEN WORSE WHEN I EMAILED THE COMPANY THAT RUNS THESE RENTALS THEIR RESPONSE" Reset it. We've never had problems before" SERIOUSLY!?! LIKE WE MADE THUS COMPLAINT UP! For 3 days we struggled trying to get internet, the 4th day the power went out TWICE due to the high winds and we couldn't handle it anymore because of work. They couldn't give us a timeline for how long the power would be out so we packed up and headed home 3 days early... when the property manager responded to our issues and how we couldnt take the power outtages and the no internet her response was " we don't issue refunds for power outtages or internet"... so we lost several hundred dollars because of their MISLEADING RENTAL LISTING... DONT SAY YOU HAVE INTERNET ACCESS WHEN YOU DO NOT! I'd rather spend our money on vacatoon rentals with better customer service... and to anyone renting a property DONT BOOK SUNDANC KID IF YOU NEED INTERNET... it won't happen! And if youre power goes out, no matter how long... you're screwed, you're money is gone, no refunds! Horrible...