Horrible! If they tell you ‘Lisa’ is taking care of it then forget it!! The Garage door is still broken. My husband has to hold it up while I pull the car in and out (as we are not supposed to leave car in driveway) and this is a HUGE hazard as it’s over 100 lbs. The ceiling is still damaged and leaky No darts provided which was shown in advertisement No pillows for bunk beds (this is supposed to be provided) No laundry detergent (I have been told for days this was coming) Broken and damaged large window (it is below zero degrees outside and this is a hazard) We had to clean all appliances ourselves because this was not done adequately (this is a huge deal especially with being used by previous guests and Covid requirements) I provided pictures of all of these issues upon arrival and have been ignored. ***Company finally reached out and acknowledged their shortcomings. Satisfied with the end result. Was initially very unhappy with quality of lodging and service. Company has acknowledged their mistakes and I am satisfied with their resolution. I responded to EVERY SINGLE EMAIL OR TEXT THAT I RECEIVED while at this condo. If the owner says that I did not, then he is lying! I am glad that the owner has acknowledged that every single issue I was faced with actually happened. Regardless of at what point they happened before I arrived, or at what point they are going to get fixed, my family in particular had all of them to deal with. Owner offered me a small reimbursement for my troubles, which I happily accepted. I do not however appreciate him lying and telling people I didn’t respond. Any reasonable human being is going to know that if they were in this situation they too would have spent every day trying to get these issues fixed and never would have just ignored an offer to fix them.

This was the most disgusting place I… This was the most disgusting place I have ever rented. We booked this for 4 days to celebrate New Years Eve at a cost just over $600 per night with all fees. We arrived at 5pm as checking was not until 4pm. The place was never cleaned, and the bathroom had hairs in the shower and toenail clippings on the floor. We asked them to clean, and they came over after we checked in and cleaned the bathrooms, they then stated they would be back in 30 minutes to clean the bedrooms and put on fresh linens, but they never showed up again. We had 6 people sleeping in the living room since we coudl not use the bedrooms. The next day we complained again, and they stated it would be cleaned. One day two we finished our day of skiing and arrived back at the condo at 5pm and still nothing was cleaned. So, we complained again and they finally showed up at 6pm while we were making dinner to clean the bedrooms. I asked Family Time for a discount of at least one night which was $600 since we could not use either bedroom the first night and all they offered was the cleaning fee discount of $130.

ONE STAR ONE STAR! We booked through them for the second time because our first time was enjoyable. We booked a property we were told had internet, which was detrimental for my husbands job and childrens school. We spent over 2k on this trip and when we arrived we found out the WIFI DID NOT WORK! AND EVEN WORSE WHEN I EMAILED THE COMPANY THAT RUNS THESE RENTALS THEIR RESPONSE" Reset it. We've never had problems before" SERIOUSLY!?! LIKE WE MADE THUS COMPLAINT UP! For 3 days we struggled trying to get internet, the 4th day the power went out TWICE due to the high winds and we couldn't handle it anymore because of work. They couldn't give us a timeline for how long the power would be out so we packed up and headed home 3 days early... when the property manager responded to our issues and how we couldnt take the power outtages and the no internet her response was " we don't issue refunds for power outtages or internet"... so we lost several hundred dollars because of their MISLEADING RENTAL LISTING... DONT SAY YOU HAVE INTERNET ACCESS WHEN YOU DO NOT! I'd rather spend our money on vacatoon rentals with better customer service... and to anyone renting a property DONT BOOK SUNDANC KID IF YOU NEED INTERNET... it won't happen! And if youre power goes out, no matter how long... you're screwed, you're money is gone, no refunds! Horrible...

They were very responsive to concerns… They were very responsive to concerns we had with vrbo issue showing the wrong listing. The system had some errors but they were very accommodating to fix it. We really enjoyed the condo we booked through them.

I never recieved a final invoice...I… I never recieved a final invoice...I left the property as I found it and was wondering if the security depot was returned or charged. Thanks Linda Gray