Stay clear of family time vacation… Stay clear of family time vacation rentals. When we arrived at 3 bears cabin on Thursday we unpacked all of a groceries for the weekend into the fridge. A few hours later opened up the fridge and it was completely warm. Messaged the number we had and let them know by then it was around 9:30 at night. The next morning Friday the fridge was starting to cool down some but still warm and of course all of the food was ruined. Tried to get a hold of them again and messaged the owner of the cabin. A few hours later get a text back from a lady name Lisa asking what was going on. I explained that the fridge was not working correctly and that the food was ruined. She then says that most of the fridges at there propertys take 24 hours to cool down.Having stayed at many airbnbs I've never had a problem with the fridge not being cold. Not sure why they would not let people know that they will not have a fridge the first 24 hours.I tell her we would like something done about this as now we have wasted money on groceries and had to go find food to eat (mind you this is well into the next day ) she says she will get a new fridge delivered. Not sure how that would help us at this point as the food is already ruined and it takes 24 hours for a new fridge to cool down. At 6 pm she says that the owner will send someone too look at the fridge sometime. I let her know at this point we need to be reimbursed for the food that was ruined or something needs to be done and she says we will figure something out . At 7 am Saturday morning the owners send a friend to look at the fridge while we are all asleep as we are on vacation. I let him in he opens the fridge says it feels cold now and leaves. I have tried calling Lisa repeatedly and text her and she does not answer or reply. It was a very frustrating experience and we will definitely will never be using them again.

Horrible customer service dumpy properties Horrible customer service . Should have refunded our money for misrepresenting the property we rented . But they never even called to ask issue or anything

Highly Recommend I prefer booking our Duck Creek cabins through Family Time Vacation Rentals over VRBO or HomeAway. They are more personal and don't tack on a lot of extra fees. Plus it's always nice talking to someone "live". Responses are quick as well!

I never recieved a final invoice...I… I never recieved a final invoice...I left the property as I found it and was wondering if the security depot was returned or charged. Thanks Linda Gray

The unit was kind of crowded in aspects… The unit was kind of crowded in aspects of the owners personal items.The closet and cabinets were a bit cluttered and no space to unpack food items.The closet was a bit crowded with storage items, linens , vacuum cleaner and swifter floor cleaner..Not very accommodating for guests...otherwise , it was decent, but a little over priced for what the unit looked like..Thanks