The unit was great for 2 families The unit was great for 2 families. Perfect location!! Beautiful place. Heat control was a challenge, upstairs extremely hot while downstairs was cool. The seating situation in the living room was not optimal, would’ve wanted a cozier larger sectional couch that everyone could sit on opposed to the small modern couch. Otherwise great condo.

Poor management.... I would have to say that the people that we talk to were rude they both could not get their story straight and they made us stress at Christmas because they did not have their s*** together for 3 months we had property but we did not have it then they make us go out of our way to alter our vacation and still two days before we are supposed to arrive they didn't give us our information that we needed to get in the cabin then we get there and the lock box is clearly in front of us but it's old how are we to know and my 6/8 ft husband is told to lace his hands over what is about going dead lock box we get in there our sheets on three of our beds are dirty have pictures coffee pot couldn't find it when we did was nasty got pictures there's lots of things that you're not told because they don't keep up on them maintenance of who they hire and how they are to clean the place grill we had to burn a lot of gas to clean it.. my advice is to plan your head 6 months and make sure everything is okay and weather permitted. There were several things couch cushions you lift them up don't do it.. I can't go on but I sound ridiculous but it's not because you're spending a lot of money to stay a few days and get all of your plans jacked up especially before the holidays that's the last thing you want to worry about right...

We stayed at the Red canyon lodge We stayed at the Red canyon lodge. Two nights in a row we had no water with 15 people in the house needing to take a shower, cook, use the bathroom etc... after a day of skiing. Needless to say it was a big inconvenience. Their explanation was unclear and didn’t give a good reason as to what was going on. We almost left in the middle of our stay. When we asked to be compensated for this experience....nothing.

Family Time Vacation Rentals & Moccasin Lodge Family Time Vacation Rentals has deleted all of the reviews on its site for Moccasin Lodge in Duck Creek Village, UT. I sent the following review to them a week ago. Reviews help people make informed decisions. My experience with the company is mixed. We attempted to contact the rental company regarding the hot water issue. There was no response until they sent the check out text the morning of our departure. According to reviews on Booking.com, hot water has been an issue for some time. We booked directly through Family Time in August 2022 for our July 2023 four day stay. Moccasin Lodge Review: Walking in, we were not disappointed. Beautiful cabin and clean. The space is well set up to accommodate a family gathering of 10. Private space + central gathering space. Perfect family space. Lots of wildlife to view. You should know: There are beds for 10 + several sofa beds. The twin beds that are pictured in the room with the pool table are now in the room with the other sets of twin beds. Hot water was our big disappointment. No one had a comfortable shower during our four days. There is a jetted tub, but the water is too cool to enjoy it. (For two days, each thought that others had used the hot water.) You need to bring a fitted sheet for the queen size bed, dish towels, dish cloths, trash bags (The ones provided are the thinnest ones manufactured.), facial tissues, napkins, paper towels (only one roll is provided), body wash or soap. Bring house shoes…the owners do not allow the wearing of shoes in the house…a fact not shared with us until a few days prior to our arrival. This cabin could be the perfect cabin for a family gathering. Just add hot water.

Horrible! If they tell you ‘Lisa’ is taking care of it then forget it!! The Garage door is still broken. My husband has to hold it up while I pull the car in and out (as we are not supposed to leave car in driveway) and this is a HUGE hazard as it’s over 100 lbs. The ceiling is still damaged and leaky No darts provided which was shown in advertisement No pillows for bunk beds (this is supposed to be provided) No laundry detergent (I have been told for days this was coming) Broken and damaged large window (it is below zero degrees outside and this is a hazard) We had to clean all appliances ourselves because this was not done adequately (this is a huge deal especially with being used by previous guests and Covid requirements) I provided pictures of all of these issues upon arrival and have been ignored. ***Company finally reached out and acknowledged their shortcomings. Satisfied with the end result. Was initially very unhappy with quality of lodging and service. Company has acknowledged their mistakes and I am satisfied with their resolution. I responded to EVERY SINGLE EMAIL OR TEXT THAT I RECEIVED while at this condo. If the owner says that I did not, then he is lying! I am glad that the owner has acknowledged that every single issue I was faced with actually happened. Regardless of at what point they happened before I arrived, or at what point they are going to get fixed, my family in particular had all of them to deal with. Owner offered me a small reimbursement for my troubles, which I happily accepted. I do not however appreciate him lying and telling people I didn’t respond. Any reasonable human being is going to know that if they were in this situation they too would have spent every day trying to get these issues fixed and never would have just ignored an offer to fix them.