Verification an absolute nightmare I am a new user to Airbnb but I am unable to become a verified user and can't therefore make a booking. As someone who does not drive and therefore does not have a driving licence and as someone whose passport has expired I am unable to get verification. There is no other way to become verified ir would seem. I am cross that when trying to find a way to become verified Airbnb chat does not listen to the fact that I am in the UK and therefore do not have an identity card or biometric ID. I feel I am being discriminated against for not being a driver or an overseas traveller. They are unwilling to help me become verified by providing other of ID eg bank details, bills, taxation details etc Very inflexible !

Most excellent customer service from… Most excellent customer service from Airbnb Zagreb I believe (that's what it said on the phone call) I had an issue with (in my opinion) a mis-described property which was swiftly sorted to my satisfaction. Thanks for your help!

allow scammers and not helpful I am in Costa rica for vacation I rented a room after check in I found that no electricity and water most of the time. I asked Airbnb for a refund but they are not helpful at all and ignored my request. Next rent was a scam host, it was not even room was a camps I couldn’t sleep because the noise and very dirty, the issue Airbnb allow the hosts to re-listing again so the host keep removing the listing after bad reviews. Totally scam! We should try something else than airbnb! They stand with hostess!!! Adam

Blink camera was installed inside the… Blink camera was installed inside the property, with a note saying it was recording images. This violates air bnb policy, but because the host had noted (incorrectly, as they listed under 'exterior camera') the camera on their listing, air bnb kept closing my case. They even quoted their own policy at me, which proved they were in the wrong. Total invasion of privacy, but what's worse is that air bnb didn't even listen to me, just closed the case multiple times. A joke to have policies you don't follow, and do nothing about when violated.

Unaware that I had to be over 18 to… Unaware that I had to be over 18 to make am airbnb account, I made a reservation. Airbnb charged me then deleted my account despite being under-age and unable to make a reservation.. how does that work?? Then a refund is issued in 15 days!!! That's half a month. What is this?. Don't charge me in the first place