Biased handling of conflicts between guests and owners The customer service representative called Earl removed my rating of a property whose owner yelled at me and threatened to "throw my ass out" of the property. If a guest is abused, they silence him for speaking up.

AirBNB hounded us for furniture damage we didn't cause My partner and I just spent 9 nights in Mexico City at an AirBNB in a very nice centrally located neighborhood. The design and all the household appliances were very modern and convenient. The water was clean and didn't impart any infectious microbes. At the time the city was having widespread water shortages and water cleanliness problems. It was a very enjoyable stay... except for one thing: there were two wicker folding chairs positioned near a small table in the kitchen. At the beginning of our stay we noticed one of the chairs had a back that was unattached at the bottom such that it was swinging. A couple of days later I realized that the chair was making a cracking sound when I sat on it, but it didn't feel wobbly. However, soon I noticed that there were small pieces of wicker on the floor. I took a closer look at the chair and it looked like someone had but their knee part way through the seat of the chair. It was clearly damaged. This was now near the end of our stay. I realized that I should have reported this damage at the beginning of our stay. I didn't put my knee through the chair. I didn't notice the extent of the damage earlier because of being distracted by being on an enjoyable vacation. Shortly after we moved out of the AirBNB, AirBNB asked us to pay about $200. My partner explained that the damage to the chair occurred before we arrived. The consequence was that AirBNB constantly hounded us for $$. And my partner clearly explained how the damage occurred before our stay to no avail. I will not book any further stays in AirBNB.

Blink camera was installed inside the… Blink camera was installed inside the property, with a note saying it was recording images. This violates air bnb policy, but because the host had noted (incorrectly, as they listed under 'exterior camera') the camera on their listing, air bnb kept closing my case. They even quoted their own policy at me, which proved they were in the wrong. Total invasion of privacy, but what's worse is that air bnb didn't even listen to me, just closed the case multiple times. A joke to have policies you don't follow, and do nothing about when violated.

Run quickly and get a hotel instead My recent stay looked nothing like the photos. It was major trickery and the room wasn't even the same size, bedding, or room. There were old rough sheets on the beds. Not what I paid for. I shared photos with Airbnb and was told I could get a refund and leave. So I booked a hotel and left the next day. Airbnb didn't keep their word. They said they had to support the host who didn't want to give a refund. Thank goodness my credit card company saw the photos and communication with Airbnb and refunded me

It is impossible to correct an unfair… It is impossible to correct an unfair review on Airbnb. I have written to them to challenge a hosts review but they have simply not replied. Fortunately there are now competing services like Vrbo which I can switch to since they don't seem to value me as a customer