Charged for damages to furniture already faulty My son spent an evening sitting in an old faux leather chair and to our surprise, when he got up, the finish had disintegrated like tissue paper, peeled beneath his rear end and fell to the floor. Despite my having explained to the host what had happened days before checking out, she decided to gouge me for payment. Airbnb decided to side with the host, demanding $400CAD for a chair worth about $150 new at Walmart. They’ve threatened to charge my card, which I’m unable to remove, and I’ve threatened to take them to court if they do, insisting that furniture, at the very least, should be able to be used as intended without it falling to pieces. I am unable to leave a poor review on the host site without running the risk of them giving me the same. This makes me question the validity of reviews in general. The whole ordeal has left a bad taste in my mouth, and I will never book through Airbnb again.

Steer clear!! Don't use AirBnB if you want to guarantee that your holiday is all sorted in advance! I have had two apartments cancelled on me. The first one after booking 7 months in advance and then all of a sudden it cancelled. I booked again, all confirmed and then after a month cancelled again!! Now due to a busy period everything fully booked. I will not waste my time with this lot again!!

It is impossible to correct an unfair… It is impossible to correct an unfair review on Airbnb. I have written to them to challenge a hosts review but they have simply not replied. Fortunately there are now competing services like Vrbo which I can switch to since they don't seem to value me as a customer

Verification an absolute nightmare I am a new user to Airbnb but I am unable to become a verified user and can't therefore make a booking. As someone who does not drive and therefore does not have a driving licence and as someone whose passport has expired I am unable to get verification. There is no other way to become verified ir would seem. I am cross that when trying to find a way to become verified Airbnb chat does not listen to the fact that I am in the UK and therefore do not have an identity card or biometric ID. I feel I am being discriminated against for not being a driver or an overseas traveller. They are unwilling to help me become verified by providing other of ID eg bank details, bills, taxation details etc Very inflexible !

You cannot rely on Airbnb reviews - stick to other boking sires! We recently had an awful experience with a property booked through Airbnb. In hindsight the hosts company IStay Liverpool are clearly running a scam offering properties they have no control then moving you on the day of the booking based on spurious grounds. There are numerous reviews to this effect but the way the Airbnb review system works no one can place a review to this effect unless the host allows it? What sort of review system is that - complete joke!