infested with bugs! I booked a villa in Spain for 4 weeks. When I arrived there the conditions of the villa was not great and I contacted the owner to do some adjustments. from there my problem started as I got some weird rash in my body. long story short after long investigation it turns out that, I bring with me Carpet beetles at home (they are some sort of bugs) and my home is infested with them now and my whole body is covered in rash from them. this has never been in my worst nightmares ! Plus it's super hard to get rid of them. So I will never book Airbnb again. at least hotels have some regular checkups and responsibility towards customers.

Blink camera was installed inside the… Blink camera was installed inside the property, with a note saying it was recording images. This violates air bnb policy, but because the host had noted (incorrectly, as they listed under 'exterior camera') the camera on their listing, air bnb kept closing my case. They even quoted their own policy at me, which proved they were in the wrong. Total invasion of privacy, but what's worse is that air bnb didn't even listen to me, just closed the case multiple times. A joke to have policies you don't follow, and do nothing about when violated.

Biased handling of conflicts between guests and owners The customer service representative called Earl removed my rating of a property whose owner yelled at me and threatened to "throw my ass out" of the property. If a guest is abused, they silence him for speaking up.

Host suddenly requested deposit, Airbnb DONT CARE The host manager suddenly asked for a cash deposit when we just arrived. This was not stated anywhere in the listing. When we refused, the manager became agressive and being very rude claiming they have lawyer bla bla bla. I was not interested in staying with them anymore as it's not as described in listing and the service super poor. So I opened a case with Aribnb who kept closing it and not letting me to cancel the stay for a refund. Worst holiday ever. Airbnb only cares the monies but not their policy Or srvice provided by the hosts! I'd now only book through hotels or resorts who would actually provide a genuine customer service than those host who are hostile to guests, worrying guests going to break or take away their 'assest' in the property. It only makes guests' stay very uncomfortable and ruining our holiday. For hosts who can't afford the risk to let out the property, just don't then. (BTW, At the last day of the stay, the host 'transferred' us our deposit, and sent us a screenshot and claimed the money will be back to our bank in the next few days. Waited for a week and nothing appeared, so I chased him Daily until he actually made the transfer. FULL OF SCAMMERS on airbnb!!)

Verification an absolute nightmare I am a new user to Airbnb but I am unable to become a verified user and can't therefore make a booking. As someone who does not drive and therefore does not have a driving licence and as someone whose passport has expired I am unable to get verification. There is no other way to become verified ir would seem. I am cross that when trying to find a way to become verified Airbnb chat does not listen to the fact that I am in the UK and therefore do not have an identity card or biometric ID. I feel I am being discriminated against for not being a driver or an overseas traveller. They are unwilling to help me become verified by providing other of ID eg bank details, bills, taxation details etc Very inflexible !