You cannot rely on Airbnb reviews - stick to other boking sires! We recently had an awful experience with a property booked through Airbnb. In hindsight the hosts company IStay Liverpool are clearly running a scam offering properties they have no control then moving you on the day of the booking based on spurious grounds. There are numerous reviews to this effect but the way the Airbnb review system works no one can place a review to this effect unless the host allows it? What sort of review system is that - complete joke!

Unaware that I had to be over 18 to… Unaware that I had to be over 18 to make am airbnb account, I made a reservation. Airbnb charged me then deleted my account despite being under-age and unable to make a reservation.. how does that work?? Then a refund is issued in 15 days!!! That's half a month. What is this?. Don't charge me in the first place

AirBNB hounded us for furniture damage we didn't cause My partner and I just spent 9 nights in Mexico City at an AirBNB in a very nice centrally located neighborhood. The design and all the household appliances were very modern and convenient. The water was clean and didn't impart any infectious microbes. At the time the city was having widespread water shortages and water cleanliness problems. It was a very enjoyable stay... except for one thing: there were two wicker folding chairs positioned near a small table in the kitchen. At the beginning of our stay we noticed one of the chairs had a back that was unattached at the bottom such that it was swinging. A couple of days later I realized that the chair was making a cracking sound when I sat on it, but it didn't feel wobbly. However, soon I noticed that there were small pieces of wicker on the floor. I took a closer look at the chair and it looked like someone had but their knee part way through the seat of the chair. It was clearly damaged. This was now near the end of our stay. I realized that I should have reported this damage at the beginning of our stay. I didn't put my knee through the chair. I didn't notice the extent of the damage earlier because of being distracted by being on an enjoyable vacation. Shortly after we moved out of the AirBNB, AirBNB asked us to pay about $200. My partner explained that the damage to the chair occurred before we arrived. The consequence was that AirBNB constantly hounded us for $$. And my partner clearly explained how the damage occurred before our stay to no avail. I will not book any further stays in AirBNB.

ABNB Tax Fraud ABNB is complicit in allowing hosts in Carrollton, Texas commit tax fraud by charging $10 per night, then adding $50 PER NIGHT in taxes instead of .60 cents (6% state STR tax rate). ABNB fails to disclose the actually conditions of this rental by allowing these hosts to create multiple hosts accounts everytime they get a bad review, while also allowing hosts to have the guests or fake accounts do 40 plus fake 5 star reviews. ABNB also allows these hosts to create fake hosts names for their listing so you really do not know the identity of these hosts. Not sure if I can share the link but search listings inder $15 in Carrollton, Texas to see over 30 listing of the same place with different hosts accounts and names for the same listings. These listings were discovered last summer and reported to ABNB numerous times since but ABNB does nothing to stop hundreds of guests being deceived.

Most excellent customer service from… Most excellent customer service from Airbnb Zagreb I believe (that's what it said on the phone call) I had an issue with (in my opinion) a mis-described property which was swiftly sorted to my satisfaction. Thanks for your help!