Verification an absolute nightmare I am a new user to Airbnb but I am unable to become a verified user and can't therefore make a booking. As someone who does not drive and therefore does not have a driving licence and as someone whose passport has expired I am unable to get verification. There is no other way to become verified ir would seem. I am cross that when trying to find a way to become verified Airbnb chat does not listen to the fact that I am in the UK and therefore do not have an identity card or biometric ID. I feel I am being discriminated against for not being a driver or an overseas traveller. They are unwilling to help me become verified by providing other of ID eg bank details, bills, taxation details etc Very inflexible !

It is impossible to correct an unfair… It is impossible to correct an unfair review on Airbnb. I have written to them to challenge a hosts review but they have simply not replied. Fortunately there are now competing services like Vrbo which I can switch to since they don't seem to value me as a customer

Run quickly and get a hotel instead My recent stay looked nothing like the photos. It was major trickery and the room wasn't even the same size, bedding, or room. There were old rough sheets on the beds. Not what I paid for. I shared photos with Airbnb and was told I could get a refund and leave. So I booked a hotel and left the next day. Airbnb didn't keep their word. They said they had to support the host who didn't want to give a refund. Thank goodness my credit card company saw the photos and communication with Airbnb and refunded me

Possible to force Airbnb and host to be correct From Gerard Braas Subject: Airbnb rental in Dubrovnik with host Vesna & Martin Apartment SunSet Dubrovnik+FREE PARKING & WIFI Within a few hours after my review has been posted, I received a message from Airbnb that the full €79,50 was going to be refund. Today, Aplil 30th 2024 in the early afternoon, the money was back on my creditcard account. Thanks for your help. The next steps for me are: look how to introduce a claim with the relevant authorities at the European Union. Then analizę how to start a class action against Airbnb Date of experience: April 03, 2024

Airbnb Site is Horrible The Airbnb site is a horrible user experience. Below are only a few examples. - Relevant rental properties don't always show up (I assume based on their own biased algorithm) - Locations are incorrectly stated and not within their stated radius. - Filters are misleading - "Beachfront" does not mean beach/water front. - Filters are not user friendly - I don't want to see pages of 8 bedroom houses when searching for 2 people. I assume they make it so difficult to funnel customers to their advantage. Can someone please come along and do it better.