Unaware that I had to be over 18 to… Unaware that I had to be over 18 to make am airbnb account, I made a reservation. Airbnb charged me then deleted my account despite being under-age and unable to make a reservation.. how does that work?? Then a refund is issued in 15 days!!! That's half a month. What is this?. Don't charge me in the first place

infested with bugs! I booked a villa in Spain for 4 weeks. When I arrived there the conditions of the villa was not great and I contacted the owner to do some adjustments. from there my problem started as I got some weird rash in my body. long story short after long investigation it turns out that, I bring with me Carpet beetles at home (they are some sort of bugs) and my home is infested with them now and my whole body is covered in rash from them. this has never been in my worst nightmares ! Plus it's super hard to get rid of them. So I will never book Airbnb again. at least hotels have some regular checkups and responsibility towards customers.

Charged for damages to furniture already faulty My son spent an evening sitting in an old faux leather chair and to our surprise, when he got up, the finish had disintegrated like tissue paper, peeled beneath his rear end and fell to the floor. Despite my having explained to the host what had happened days before checking out, she decided to gouge me for payment. Airbnb decided to side with the host, demanding $400CAD for a chair worth about $150 new at Walmart. They’ve threatened to charge my card, which I’m unable to remove, and I’ve threatened to take them to court if they do, insisting that furniture, at the very least, should be able to be used as intended without it falling to pieces. I am unable to leave a poor review on the host site without running the risk of them giving me the same. This makes me question the validity of reviews in general. The whole ordeal has left a bad taste in my mouth, and I will never book through Airbnb again.

Company Reviews are a complete fix Writing on behalf of my other half, as he’s too nice to rate Airbnb. It seems like it’s a complete fix. They like to keep their Hosts looking like they are 5 Star, by either removing the lesser ratings or by hiding them. Please look at the number of reviews against counted/actual shown ones. Invariably the reviews do not add up.

Most excellent customer service from… Most excellent customer service from Airbnb Zagreb I believe (that's what it said on the phone call) I had an issue with (in my opinion) a mis-described property which was swiftly sorted to my satisfaction. Thanks for your help!