Run quickly and get a hotel instead My recent stay looked nothing like the photos. It was major trickery and the room wasn't even the same size, bedding, or room. There were old rough sheets on the beds. Not what I paid for. I shared photos with Airbnb and was told I could get a refund and leave. So I booked a hotel and left the next day. Airbnb didn't keep their word. They said they had to support the host who didn't want to give a refund. Thank goodness my credit card company saw the photos and communication with Airbnb and refunded me

Steer clear!! Don't use AirBnB if you want to guarantee that your holiday is all sorted in advance! I have had two apartments cancelled on me. The first one after booking 7 months in advance and then all of a sudden it cancelled. I booked again, all confirmed and then after a month cancelled again!! Now due to a busy period everything fully booked. I will not waste my time with this lot again!!

Please do not use Airbnb if you're… Please do not use Airbnb if you're planning to travel next month or later. Because if you get sick or the plane delay or you change your mind... the house owners will keep half of your money. Just get a hotel or condo or use Airbnb when you're there at your destination.

Blink camera was installed inside the… Blink camera was installed inside the property, with a note saying it was recording images. This violates air bnb policy, but because the host had noted (incorrectly, as they listed under 'exterior camera') the camera on their listing, air bnb kept closing my case. They even quoted their own policy at me, which proved they were in the wrong. Total invasion of privacy, but what's worse is that air bnb didn't even listen to me, just closed the case multiple times. A joke to have policies you don't follow, and do nothing about when violated.

allow scammers and not helpful I am in Costa rica for vacation I rented a room after check in I found that no electricity and water most of the time. I asked Airbnb for a refund but they are not helpful at all and ignored my request. Next rent was a scam host, it was not even room was a camps I couldn’t sleep because the noise and very dirty, the issue Airbnb allow the hosts to re-listing again so the host keep removing the listing after bad reviews. Totally scam! We should try something else than airbnb! They stand with hostess!!! Adam