Biased handling of conflicts between guests and owners The customer service representative called Earl removed my rating of a property whose owner yelled at me and threatened to "throw my ass out" of the property. If a guest is abused, they silence him for speaking up.

Host suddenly requested deposit, Airbnb DONT CARE The host manager suddenly asked for a cash deposit when we just arrived. This was not stated anywhere in the listing. When we refused, the manager became agressive and being very rude claiming they have lawyer bla bla bla. I was not interested in staying with them anymore as it's not as described in listing and the service super poor. So I opened a case with Aribnb who kept closing it and not letting me to cancel the stay for a refund. Worst holiday ever. Airbnb only cares the monies but not their policy Or srvice provided by the hosts! I'd now only book through hotels or resorts who would actually provide a genuine customer service than those host who are hostile to guests, worrying guests going to break or take away their 'assest' in the property. It only makes guests' stay very uncomfortable and ruining our holiday. For hosts who can't afford the risk to let out the property, just don't then. (BTW, At the last day of the stay, the host 'transferred' us our deposit, and sent us a screenshot and claimed the money will be back to our bank in the next few days. Waited for a week and nothing appeared, so I chased him Daily until he actually made the transfer. FULL OF SCAMMERS on airbnb!!)

allow scammers and not helpful I am in Costa rica for vacation I rented a room after check in I found that no electricity and water most of the time. I asked Airbnb for a refund but they are not helpful at all and ignored my request. Next rent was a scam host, it was not even room was a camps I couldn’t sleep because the noise and very dirty, the issue Airbnb allow the hosts to re-listing again so the host keep removing the listing after bad reviews. Totally scam! We should try something else than airbnb! They stand with hostess!!! Adam

Horrible service for hosts !! Horrible service for hosts !!! Within about 2 month pay-out not send! Airbnb not send $3900 of past reservations. I calling 2-3 times per week for nothing .Every time hey apologize for inconveniences and send messages to other department.Today I received message that they apologize again and started investigation on engineering department but cant even tel me when they will send money .Probably Airbnb get to bankruptcy???

Unaware that I had to be over 18 to… Unaware that I had to be over 18 to make am airbnb account, I made a reservation. Airbnb charged me then deleted my account despite being under-age and unable to make a reservation.. how does that work?? Then a refund is issued in 15 days!!! That's half a month. What is this?. Don't charge me in the first place