Company Reviews are a complete fix Writing on behalf of my other half, as he’s too nice to rate Airbnb. It seems like it’s a complete fix. They like to keep their Hosts looking like they are 5 Star, by either removing the lesser ratings or by hiding them. Please look at the number of reviews against counted/actual shown ones. Invariably the reviews do not add up.

Blink camera was installed inside the… Blink camera was installed inside the property, with a note saying it was recording images. This violates air bnb policy, but because the host had noted (incorrectly, as they listed under 'exterior camera') the camera on their listing, air bnb kept closing my case. They even quoted their own policy at me, which proved they were in the wrong. Total invasion of privacy, but what's worse is that air bnb didn't even listen to me, just closed the case multiple times. A joke to have policies you don't follow, and do nothing about when violated.

Host suddenly requested deposit, Airbnb DONT CARE The host manager suddenly asked for a cash deposit when we just arrived. This was not stated anywhere in the listing. When we refused, the manager became agressive and being very rude claiming they have lawyer bla bla bla. I was not interested in staying with them anymore as it's not as described in listing and the service super poor. So I opened a case with Aribnb who kept closing it and not letting me to cancel the stay for a refund. Worst holiday ever. Airbnb only cares the monies but not their policy Or srvice provided by the hosts! I'd now only book through hotels or resorts who would actually provide a genuine customer service than those host who are hostile to guests, worrying guests going to break or take away their 'assest' in the property. It only makes guests' stay very uncomfortable and ruining our holiday. For hosts who can't afford the risk to let out the property, just don't then. (BTW, At the last day of the stay, the host 'transferred' us our deposit, and sent us a screenshot and claimed the money will be back to our bank in the next few days. Waited for a week and nothing appeared, so I chased him Daily until he actually made the transfer. FULL OF SCAMMERS on airbnb!!)

Most excellent customer service from… Most excellent customer service from Airbnb Zagreb I believe (that's what it said on the phone call) I had an issue with (in my opinion) a mis-described property which was swiftly sorted to my satisfaction. Thanks for your help!

Horrible service for hosts !! Horrible service for hosts !!! Within about 2 month pay-out not send! Airbnb not send $3900 of past reservations. I calling 2-3 times per week for nothing .Every time hey apologize for inconveniences and send messages to other department.Today I received message that they apologize again and started investigation on engineering department but cant even tel me when they will send money .Probably Airbnb get to bankruptcy???