allow scammers and not helpful I am in Costa rica for vacation I rented a room after check in I found that no electricity and water most of the time. I asked Airbnb for a refund but they are not helpful at all and ignored my request. Next rent was a scam host, it was not even room was a camps I couldn’t sleep because the noise and very dirty, the issue Airbnb allow the hosts to re-listing again so the host keep removing the listing after bad reviews. Totally scam! We should try something else than airbnb! They stand with hostess!!! Adam

Steer clear!! Don't use AirBnB if you want to guarantee that your holiday is all sorted in advance! I have had two apartments cancelled on me. The first one after booking 7 months in advance and then all of a sudden it cancelled. I booked again, all confirmed and then after a month cancelled again!! Now due to a busy period everything fully booked. I will not waste my time with this lot again!!

Charged for damages to furniture already faulty My son spent an evening sitting in an old faux leather chair and to our surprise, when he got up, the finish had disintegrated like tissue paper, peeled beneath his rear end and fell to the floor. Despite my having explained to the host what had happened days before checking out, she decided to gouge me for payment. Airbnb decided to side with the host, demanding $400CAD for a chair worth about $150 new at Walmart. They’ve threatened to charge my card, which I’m unable to remove, and I’ve threatened to take them to court if they do, insisting that furniture, at the very least, should be able to be used as intended without it falling to pieces. I am unable to leave a poor review on the host site without running the risk of them giving me the same. This makes me question the validity of reviews in general. The whole ordeal has left a bad taste in my mouth, and I will never book through Airbnb again.

Unaware that I had to be over 18 to… Unaware that I had to be over 18 to make am airbnb account, I made a reservation. Airbnb charged me then deleted my account despite being under-age and unable to make a reservation.. how does that work?? Then a refund is issued in 15 days!!! That's half a month. What is this?. Don't charge me in the first place

Company Reviews are a complete fix Writing on behalf of my other half, as he’s too nice to rate Airbnb. It seems like it’s a complete fix. They like to keep their Hosts looking like they are 5 Star, by either removing the lesser ratings or by hiding them. Please look at the number of reviews against counted/actual shown ones. Invariably the reviews do not add up.