You cannot rely on Airbnb reviews - stick to other boking sires! We recently had an awful experience with a property booked through Airbnb. In hindsight the hosts company IStay Liverpool are clearly running a scam offering properties they have no control then moving you on the day of the booking based on spurious grounds. There are numerous reviews to this effect but the way the Airbnb review system works no one can place a review to this effect unless the host allows it? What sort of review system is that - complete joke!

Host suddenly requested deposit, Airbnb DONT CARE The host manager suddenly asked for a cash deposit when we just arrived. This was not stated anywhere in the listing. When we refused, the manager became agressive and being very rude claiming they have lawyer bla bla bla. I was not interested in staying with them anymore as it's not as described in listing and the service super poor. So I opened a case with Aribnb who kept closing it and not letting me to cancel the stay for a refund. Worst holiday ever. Airbnb only cares the monies but not their policy Or srvice provided by the hosts! I'd now only book through hotels or resorts who would actually provide a genuine customer service than those host who are hostile to guests, worrying guests going to break or take away their 'assest' in the property. It only makes guests' stay very uncomfortable and ruining our holiday. For hosts who can't afford the risk to let out the property, just don't then. (BTW, At the last day of the stay, the host 'transferred' us our deposit, and sent us a screenshot and claimed the money will be back to our bank in the next few days. Waited for a week and nothing appeared, so I chased him Daily until he actually made the transfer. FULL OF SCAMMERS on airbnb!!)

Please do not use Airbnb if you're… Please do not use Airbnb if you're planning to travel next month or later. Because if you get sick or the plane delay or you change your mind... the house owners will keep half of your money. Just get a hotel or condo or use Airbnb when you're there at your destination.

Steer clear!! Don't use AirBnB if you want to guarantee that your holiday is all sorted in advance! I have had two apartments cancelled on me. The first one after booking 7 months in advance and then all of a sudden it cancelled. I booked again, all confirmed and then after a month cancelled again!! Now due to a busy period everything fully booked. I will not waste my time with this lot again!!

Verification an absolute nightmare I am a new user to Airbnb but I am unable to become a verified user and can't therefore make a booking. As someone who does not drive and therefore does not have a driving licence and as someone whose passport has expired I am unable to get verification. There is no other way to become verified ir would seem. I am cross that when trying to find a way to become verified Airbnb chat does not listen to the fact that I am in the UK and therefore do not have an identity card or biometric ID. I feel I am being discriminated against for not being a driver or an overseas traveller. They are unwilling to help me become verified by providing other of ID eg bank details, bills, taxation details etc Very inflexible !