Refused to refund 25 percent of our… Refused to refund 25 percent of our deposit on trip to Italy after the airlines stopped flying there and the country closed down due to the coronavirus pandemic. Received full refunds from everyone else except RentVillas! They were recommended by Ric Steves ......very disappointing!! Dr Tom B

This company is uncontactable This company is uncontactable. I have sent E mails and messages every day for the past week, and then tried phoning from the U.K. - absolutely no response. They have my $2,000 deposit for a swiss chalet in February, but unable to contact them in any way for confirmation and arrangements. Has this company gone bankrupt, or are they just swindlers?

We rented a villa in Italy We rented a villa in Italy. After paying in full, we were told the villa owner came under financial difficulties and the villa was sold. They offered to refund our money, I accepted that offer and have been ghosted by the numerous employees we have attempted to contact since. After the last "I'll check in with accounting on your refund"...not a word. All of this, of course, i have in writing in an email chain.

Don't Trust This Company We pre-paid $1,775 for an Italian villa through Rentvillas.com and two months before departure, was contacted by the CEO that they were unable to make the payment to the villa and we would need to pay the fees directly to the villa--again--if we wished to keep the reservation. Crushing, given we had saved for two years for this trip. CEO promised to reimburse us after selling some assets but it's been 5 months and he stopped responding after a couple months.

This was our first trip to France and we could not have done it (perfectly) without Rentvillas This was our first trip to France and RentVillas went above and beyond to ensure a fabulous vacation. I asked questions outside of our rental and Krista put me in touch with tour groups and others to complete our experience in France. Their web-site and "suitcase" enabled me to see, confirm and print any and all documents regarding payments, timing, house details, etc. Kudos to Rentvillas. We will definitely use them again!