Reliable… I have booked on Oojo several times with no issues. Granted, I’ve never had to cancel a flight, but they’ve always helped me with whatever I’ve had issues with— including finding alternate flights if I wanted to change my return date.

Worse experience with unprofessional… Worse experience with unprofessional staff. I was transferred to 4 different people and I was told that I have to contact airline directly and they can’t do anything about it even though I paid extra $200 for Insurance in case my flight gets cancelled or delayed. Very unprofessional and non serious staff. I would totally not recommend it and will rather suggest to book ticket directly with airline. Because these people are a scam. Only book with these people if you want to pay extra money for worse service.

Great website format The fact that everything was broken out and you compared side by side, so you knew what you were selecting. Obvious information about adding on additional protection without feeling like you were being misdirected to spend more money. The fact that they will review the information and find better prices for you as an additional service was new to me, but I think it's a great feature to add for 20 dollars.

Exceptional Service and Care from Jasmet Jasmet provided outstanding assistance with our airline ticket arrangements, ensuring we had a basinet and flexible seating for my wife with infant. She also organized food preferences, wheelchair services, and helped reschedule our flight to secure the basinet seat. Jasmet's knowledge and care made our travel preparations seamless and stress-free. Highly recommended for exceptional service! What truly impressed me was Jasmet's flexibility and willingness to accommodate changes. She effortlessly rescheduled our flight to secure a basinet seat, demonstrating both her resourcefulness and commitment to providing the best service possible.

Easy customer support when I call Easy customer support when I call. I needed to get wheelchair and was able to reach customer support....Everything else I can do myself