Greatly appreciated you getting me to… Greatly appreciated you getting me to my first safely you were courteous was on point driving good I would recommend our bus to my friends

Misleading advertising Bad experience with them. Took a bus from New York to Niagara Falls, and half of the services claimed even on their app's homepage hasn't been provided. E.g.: - No Wi-fi at all - Restrooms not sanitized - completely missing of soap - No free water And still: - Temperature in the coach so cold that we dressed up a coat for the whole 8h trip, until we couldn't help but asking the driver to warm it down - The coach came 30 minutes late and departed 40 after scheduled time at New York. After reporting all these issues to their customer care, the maximum they could do - "as a goodwill gesture" - was processing a voucher worth 5$ to be used in a next reservation within 3 months. Unfortunately, their "goodwill gesture" is quite useless because we were tourists just passing by and won't book another trip. As a true goodwill sign, and for all the reasons above, I'd have expected - at the minimum - a compensation in cash on the original payment method. But they weren't able to do it, rather blaming at the operator and limitating their liability because "they are just a ticketing platform". But I ask: how can they claim such services everywhere, with this confidence, if then they're just a ticketing platform who can't guarantee their provisioning? Isn't it misleading advertising?

Liked it Right now it's the last resort of adequate stop locations, low prices, possibility to sit normally (without a stranger breathing into your neck), and get there in time.

Broken air conditioner The air conditioner was broken. It must have been 95 degrees on the bus-- hot enough that me and my partner were feeling ill. I would never have bought these tickets if I'd known the conditions, and because of it I will be sure to avoid OurBus in the future.

Enjoyable experience The driver was extremely courteous. The bus was clean. Unfortunately, the power did not work. These things happen. There are far more pressing matters to be concerned with in life. Overall, the ride was an enjoyable experience. I will definitely make this bus company a first pick!!