Misleading advertising Bad experience with them. Took a bus from New York to Niagara Falls, and half of the services claimed even on their app's homepage hasn't been provided. E.g.: - No Wi-fi at all - Restrooms not sanitized - completely missing of soap - No free water And still: - Temperature in the coach so cold that we dressed up a coat for the whole 8h trip, until we couldn't help but asking the driver to warm it down - The coach came 30 minutes late and departed 40 after scheduled time at New York. After reporting all these issues to their customer care, the maximum they could do - "as a goodwill gesture" - was processing a voucher worth 5$ to be used in a next reservation within 3 months. Unfortunately, their "goodwill gesture" is quite useless because we were tourists just passing by and won't book another trip. As a true goodwill sign, and for all the reasons above, I'd have expected - at the minimum - a compensation in cash on the original payment method. But they weren't able to do it, rather blaming at the operator and limitating their liability because "they are just a ticketing platform". But I ask: how can they claim such services everywhere, with this confidence, if then they're just a ticketing platform who can't guarantee their provisioning? Isn't it misleading advertising?

I love ourbus It used to be the best and quickest way to get to Chicago from Indy and I wish they’d start running again. It was so easy for students to go back and forth from Indy and Chicago. The bus was always so clean and on time. All the drivers were super nice. I’d love for the bus to start the Indy- Chicago route again, thank you! I have reached out to ourbus a few times in the last 7-8 months and I’m looking forward to a response. Thank you!

Dangerously hot bus with broken AC The air conditioning on the bus was broken and hardly blowing any air so it was very hot. Someone let the driver know and they did pull over and open the emergency exit windows on the ceiling to try and get more air flow, but this didn’t make much of a temperature difference. I was sweating the whole trip. The bus driver must have contacted another driver to switch out with him because later on the bus pulled over again and another driver took over. I’m guessing this was because he was older and the heat was impacting his ability to continue the drive safely. The temperature conditions of this bus made me concerned for the health of both the driver and the passengers. In the future, I would hope that some sort of backup vehicle would be available to avoid having buses with no AC making 4 to 5 hour trips.

Very clean and quick ride Very clean and quick ride. The driver was extremely kind, courteous and professional. Definitely will only ride with OurBus in the future for all traveling needs. Highly recommend!

Broken air conditioner The air conditioner was broken. It must have been 95 degrees on the bus-- hot enough that me and my partner were feeling ill. I would never have bought these tickets if I'd known the conditions, and because of it I will be sure to avoid OurBus in the future.