Courteous Courteous, informative, skilled drivers to and from NYC. Don’t remember the first driver’s name. Return trip was Shelbourne. Both trips were smooth and arrived on time.

Broken air conditioner The air conditioner was broken. It must have been 95 degrees on the bus-- hot enough that me and my partner were feeling ill. I would never have bought these tickets if I'd known the conditions, and because of it I will be sure to avoid OurBus in the future.

Greatly appreciated you getting me to… Greatly appreciated you getting me to my first safely you were courteous was on point driving good I would recommend our bus to my friends

great driver The driver was ahead of schedule throughout the drive and I loved being able to arrive earlier than anticipated after having such a long day of traveling ahead and behind me. Great guy!

Dangerously hot bus with broken AC The air conditioning on the bus was broken and hardly blowing any air so it was very hot. Someone let the driver know and they did pull over and open the emergency exit windows on the ceiling to try and get more air flow, but this didn’t make much of a temperature difference. I was sweating the whole trip. The bus driver must have contacted another driver to switch out with him because later on the bus pulled over again and another driver took over. I’m guessing this was because he was older and the heat was impacting his ability to continue the drive safely. The temperature conditions of this bus made me concerned for the health of both the driver and the passengers. In the future, I would hope that some sort of backup vehicle would be available to avoid having buses with no AC making 4 to 5 hour trips.