Ease of canceling and rebooking a trip -

The ride was smooth the driver was… The ride was smooth the driver was excellent but the drop off location was terrible I had to take a taxi to port authority to take the train home an extra $22.00 I didn’t have to spend. I’m not sure if I’ll return …

Misleading advertising Bad experience with them. Took a bus from New York to Niagara Falls, and half of the services claimed even on their app's homepage hasn't been provided. E.g.: - No Wi-fi at all - Restrooms not sanitized - completely missing of soap - No free water And still: - Temperature in the coach so cold that we dressed up a coat for the whole 8h trip, until we couldn't help but asking the driver to warm it down - The coach came 30 minutes late and departed 40 after scheduled time at New York. After reporting all these issues to their customer care, the maximum they could do - "as a goodwill gesture" - was processing a voucher worth 5$ to be used in a next reservation within 3 months. Unfortunately, their "goodwill gesture" is quite useless because we were tourists just passing by and won't book another trip. As a true goodwill sign, and for all the reasons above, I'd have expected - at the minimum - a compensation in cash on the original payment method. But they weren't able to do it, rather blaming at the operator and limitating their liability because "they are just a ticketing platform". But I ask: how can they claim such services everywhere, with this confidence, if then they're just a ticketing platform who can't guarantee their provisioning? Isn't it misleading advertising?

I like the fact that the bus was… I like the fact that the bus was somewhat comfy. I hate the fact that the AC was broken, and wasn’t informed until we was like half an hour into the trip.

Excellent driving skills & and… Excellent driving skills & and Professional business skills…..Also need more Later bus schedules..Last bus schedule for Summer Time should be 9:00pm. Please and Thank You…