Misleading advertising Bad experience with them. Took a bus from New York to Niagara Falls, and half of the services claimed even on their app's homepage hasn't been provided. E.g.: - No Wi-fi at all - Restrooms not sanitized - completely missing of soap - No free water And still: - Temperature in the coach so cold that we dressed up a coat for the whole 8h trip, until we couldn't help but asking the driver to warm it down - The coach came 30 minutes late and departed 40 after scheduled time at New York. After reporting all these issues to their customer care, the maximum they could do - "as a goodwill gesture" - was processing a voucher worth 5$ to be used in a next reservation within 3 months. Unfortunately, their "goodwill gesture" is quite useless because we were tourists just passing by and won't book another trip. As a true goodwill sign, and for all the reasons above, I'd have expected - at the minimum - a compensation in cash on the original payment method. But they weren't able to do it, rather blaming at the operator and limitating their liability because "they are just a ticketing platform". But I ask: how can they claim such services everywhere, with this confidence, if then they're just a ticketing platform who can't guarantee their provisioning? Isn't it misleading advertising?

The bus driver was friendly and… The bus driver was friendly and efficient. I was that annoying person who had to get something out of my luggage underneath before the bus left and he was very understanding. Awesome!

I like the fact that the bus was… I like the fact that the bus was somewhat comfy. I hate the fact that the AC was broken, and wasn’t informed until we was like half an hour into the trip.

Very clean and quick ride Very clean and quick ride. The driver was extremely kind, courteous and professional. Definitely will only ride with OurBus in the future for all traveling needs. Highly recommend!

great driver The driver was ahead of schedule throughout the drive and I loved being able to arrive earlier than anticipated after having such a long day of traveling ahead and behind me. Great guy!