Excellent driving skills & and… Excellent driving skills & and Professional business skills…..Also need more Later bus schedules..Last bus schedule for Summer Time should be 9:00pm. Please and Thank You…

Superb and Accomodating Drivers, Reliable Time Estimates I was really glad to have Marcuse (I believe was his name) as a driver from NYC Hudson Yards to Baltimore Penn station on 4-7-24 arriving at 9:50pm. He was quite friendly when greeting all the customers, stowing and retrieving their luggage, and was accommodating of a few special requests. It made my journey especially comfortable. The time estimates provided by OurBus were also reliable, and the atmosphere of the bus was calm and professional.

Misleading advertising Bad experience with them. Took a bus from New York to Niagara Falls, and half of the services claimed even on their app's homepage hasn't been provided. E.g.: - No Wi-fi at all - Restrooms not sanitized - completely missing of soap - No free water And still: - Temperature in the coach so cold that we dressed up a coat for the whole 8h trip, until we couldn't help but asking the driver to warm it down - The coach came 30 minutes late and departed 40 after scheduled time at New York. After reporting all these issues to their customer care, the maximum they could do - "as a goodwill gesture" - was processing a voucher worth 5$ to be used in a next reservation within 3 months. Unfortunately, their "goodwill gesture" is quite useless because we were tourists just passing by and won't book another trip. As a true goodwill sign, and for all the reasons above, I'd have expected - at the minimum - a compensation in cash on the original payment method. But they weren't able to do it, rather blaming at the operator and limitating their liability because "they are just a ticketing platform". But I ask: how can they claim such services everywhere, with this confidence, if then they're just a ticketing platform who can't guarantee their provisioning? Isn't it misleading advertising?

The ride was smooth the driver was… The ride was smooth the driver was excellent but the drop off location was terrible I had to take a taxi to port authority to take the train home an extra $22.00 I didn’t have to spend. I’m not sure if I’ll return …

Very clean and quick ride Very clean and quick ride. The driver was extremely kind, courteous and professional. Definitely will only ride with OurBus in the future for all traveling needs. Highly recommend!