Dangerously hot bus with broken AC The air conditioning on the bus was broken and hardly blowing any air so it was very hot. Someone let the driver know and they did pull over and open the emergency exit windows on the ceiling to try and get more air flow, but this didn’t make much of a temperature difference. I was sweating the whole trip. The bus driver must have contacted another driver to switch out with him because later on the bus pulled over again and another driver took over. I’m guessing this was because he was older and the heat was impacting his ability to continue the drive safely. The temperature conditions of this bus made me concerned for the health of both the driver and the passengers. In the future, I would hope that some sort of backup vehicle would be available to avoid having buses with no AC making 4 to 5 hour trips.

The ride was smooth the driver was… The ride was smooth the driver was excellent but the drop off location was terrible I had to take a taxi to port authority to take the train home an extra $22.00 I didn’t have to spend. I’m not sure if I’ll return …

The bus driver was friendly and… The bus driver was friendly and efficient. I was that annoying person who had to get something out of my luggage underneath before the bus left and he was very understanding. Awesome!

Superb and Accomodating Drivers, Reliable Time Estimates I was really glad to have Marcuse (I believe was his name) as a driver from NYC Hudson Yards to Baltimore Penn station on 4-7-24 arriving at 9:50pm. He was quite friendly when greeting all the customers, stowing and retrieving their luggage, and was accommodating of a few special requests. It made my journey especially comfortable. The time estimates provided by OurBus were also reliable, and the atmosphere of the bus was calm and professional.

Ease of canceling and rebooking a trip -