Superb and Accomodating Drivers, Reliable Time Estimates I was really glad to have Marcuse (I believe was his name) as a driver from NYC Hudson Yards to Baltimore Penn station on 4-7-24 arriving at 9:50pm. He was quite friendly when greeting all the customers, stowing and retrieving their luggage, and was accommodating of a few special requests. It made my journey especially comfortable. The time estimates provided by OurBus were also reliable, and the atmosphere of the bus was calm and professional.

I love ourbus It used to be the best and quickest way to get to Chicago from Indy and I wish they’d start running again. It was so easy for students to go back and forth from Indy and Chicago. The bus was always so clean and on time. All the drivers were super nice. I’d love for the bus to start the Indy- Chicago route again, thank you! I have reached out to ourbus a few times in the last 7-8 months and I’m looking forward to a response. Thank you!

There were no outlets :( Normally on… There were no outlets :( Normally on OurBus there are outlets

Greatly appreciated you getting me to… Greatly appreciated you getting me to my first safely you were courteous was on point driving good I would recommend our bus to my friends

Misleading advertising Bad experience with them. Took a bus from New York to Niagara Falls, and half of the services claimed even on their app's homepage hasn't been provided. E.g.: - No Wi-fi at all - Restrooms not sanitized - completely missing of soap - No free water And still: - Temperature in the coach so cold that we dressed up a coat for the whole 8h trip, until we couldn't help but asking the driver to warm it down - The coach came 30 minutes late and departed 40 after scheduled time at New York. After reporting all these issues to their customer care, the maximum they could do - "as a goodwill gesture" - was processing a voucher worth 5$ to be used in a next reservation within 3 months. Unfortunately, their "goodwill gesture" is quite useless because we were tourists just passing by and won't book another trip. As a true goodwill sign, and for all the reasons above, I'd have expected - at the minimum - a compensation in cash on the original payment method. But they weren't able to do it, rather blaming at the operator and limitating their liability because "they are just a ticketing platform". But I ask: how can they claim such services everywhere, with this confidence, if then they're just a ticketing platform who can't guarantee their provisioning? Isn't it misleading advertising?