Easy to fly Very smooth to navigate.

No baggage details No baggage details, no change or cancellation details are being shown during booking. Pl make it more user friendly. Luckily the itinerary I booked has the things aligned. Their some of customer care agents are good and honest and others misguide us to pay more.

clear process very clear process

Smile I love using kenyan airline

Great response and very helpful Wonderful having all the prices and selection options on the same page. And they answered my call, and my questions, immediately when I called to clarify some selections. I do wish, however, they were more clear about what the charges are for the selections. (For example, the ``Baggage + Protection: $26`` is NOT for the baggage on the plane, that is JUST the charge for the ``protection``. That might be worthwhile, but I thought I was getting the baggage on the plane also. I hope that was not deliberately misleading.)