No baggage details No baggage details, no change or cancellation details are being shown during booking. Pl make it more user friendly. Luckily the itinerary I booked has the things aligned. Their some of customer care agents are good and honest and others misguide us to pay more.

EASY TO FOLLOW THE PROMPTS AND GET… EASY TO FOLLOW THE PROMPTS AND GET INFORMATION REQUIRED TO DO BOOKING AND EASY TO READ FOR MY OLD EYES

I USED THE ONLINE PLATFORM I USED THE ONLINE PLATFORM TO BOOK FLIGHTS, THE CREDIT CARD DID NOT GO THROUGH, So called the office in Sydney, the helpful service person found the booking I had tried to make and then told me that the fare had increased by $72 per person (blamed on the airline changing their prices) which is why the issue had arisen, I requested that all my information be deleted, advised that I was very disappointed in the website and their inappropriate response to the public view of the current pricing. I checked the site after I hung up - same price ..... no updates, so why try and skim additional monies???

Not Needed - Don’t Use Absolutely worst experience I’ve ever had when booking flights. The customer service center puts you on long hold times for the most basic questions but the worst part was there is no accommodation to situations. I became ill on my trip and needed to change my reservation. There was nothing they could do for me and I had to end up purchasing a whole new set up fares. You might as well book directly through an airline and cut out the middle man here.

Great experience It was a great experience