Too much overall time on bus that we… Too much overall time on bus that we did sine of our own side trips at our own cost (Almafi Coast for example was not making ANY stops to explore ) and delays with ferry to Sicily. Understand the delay but our tour guide was HORRIBLE at providing updates and making the delay for 37 middle age adults more enjoyable or at least manageable. We sat on the ground and steps, moving our luggage (which should have stayed in our “rooms” which were difficult for everyone) I would not recommend any ferry that is not high speed (or train). Dimitri (guide) walked around talking/yelling into his phone anytime we had a glitch… which was often and totally understandable. He also made check in at hotels and ferry chaotic and stressful. If not for the nicest people on this trip and all of us taking care of each other, it would have been a disaster. Also, too many things in too few days. Minimal 2 night stay in destinations should be the norm. Also, there were a few falls and he had no first aid kits to assist, we were running around the rest stop getting ice and antiseptic and bandages. He is arrogant, selfish and too machoism for women from US. ALSO, he obviously doesn’t like Southern Italy, maybe keep him up North, which he raves about.

A Great Value but... Great Value truly provided a great value in terms of the cost of the trip, and the place we stayed was amazing. However, all communication is done electronically and no where in our paperwork did it say that I was listed as the driver for our car rental and that I would have to provide a driver's license. Since my husband was driving and the husband of the other couple traveling with us, and I cannot drive a stickshift, I didn't even have my license with me and was told after our long flight to Rome that I would have to sort it out with Great Value (it was 1:30am NY time). I was in tears and the rental agent finally made a call and they were able to switch it to my husband, with an additional fee for the second driver (which we were also not informed about). This was an awful way to begin our vacation, and such crucial information should have been in our paperwork so I could have switched it before we left.

We understand your company is a value… We understand your company is a value travel agency. We enjoyed the hotels, our guide, who was very experienced and the whole trip. On our first meeting with the guide and all of the 37 people on the trip, I think the guide should’ve taken everyone’s cell phone number down. We did have two individuals miss the shuttle back down to our bus. It was a struggle for them to reach our guide, and the people on the bus knew who they were by name and he could’ve simply called them to put them at ease. He ended up taking the shuttle back up and found them at the Archway where we were supposed to meet. But in the 20 minutes it took for him to get back up there, the people were stressed out. Overall accommodations, tours, guide and the professionalism was fantastic. We also appreciated the two dinners you guys provided for us, as well as the visit to the mozzarella cheese farm excursion. It was a fun trip, thank you very much.

All in one planning It was helpful to make all our reservations (air/car/accommodations) from one central site. This was our 4th trip through GVV and very happy with them all. With one exception. Due to a death in the family, we had to move our recent trip to Ireland back a week. Having purchased travel insurance for unexpected situations such as this, we were surprised to find out the airlines charged $199/per person to move our flight back a week and we were unable to use the GVV discount code on our new reservation. It was helpful the GVV representative was able to reduce the airline fee to $150/per person. Would still book with GVV for future travels.

Madrid and Barcelona From pick up at airport to drop off we had a smooth trip. Hotels were well located close to transportation and everyone was very helpful and friendly. This is my second trip using Great Value Vacations and will definitely use again.