I had a name that was incorrect on the…A NEWER HAPPY CUSTOMER I had a name that was incorrect on the itinerary and the agent was able to help me. Although, I had to cancel and possible be charged a $75.00 fee for a minor mistake of a letter, he canceled and I'm waiting on a refund. But, if I had to pay for something that I did not do, it would have been very bad customer service.. It really frustrating for customers when you did not make the issue and are charged a change fee, and there needs to be better customer service for things out of your control, especially when the Airlines to book is already too high to fly.

Unavailable flights appearing in search results. When trying to pay, THREE of the options presented for a two leg flight returned the result “one or more flights is no longer available” (or words to that effect). I searched again and the exact same flights showed up the second time, with the same “unavailable” error message. I retried numerous times over two days always with the same result. If it’s not available, why is it showing up in the search results? Seems like a pretty fundamental error.

Booked my flight but was charge double… Booked my flight but was charge double the amount on my credit card. ($1800 instead of $900). Tried to call customer service but no answer after being on hold for an hour. Automated system says to wait while the fees work themselves out. Meanwhile, my pre authorized payments being declined. Wouldn’t use this platform to book flights. Try Expedia or Kayak much better.

Price was a very good deal and I… Price was a very good deal and I received the confirmation emails for the Airline almost right away easy to reserve :)

It was easy and simple to navigate… It was easy and simple to navigate online, Prices were very reasonable for this time of the year.