What a joke these guys are What a joke these guys are! I haven’t done anything fraudulent as they came up with. They are actually the fraudsters. They keep sending you emails to write reviews and get $20 off your next booking, then when you try to redeem your discount they simply block your account and cancel your reservation without any warning. That is actually the reason why they have so many apparently good reviews on here, cause they “incentivize” customers to write them which is actually against Trustpilot T&Cs. Also the phone number provided doesn’t not work - it will ask you to send and email no matter if it is an urgent matter or not. And you’re lucky if they actually even reply your email.

First time using Club1 to book a hotel… First time using Club1 to book a hotel for a family vacation. I would definitely use this website again because it was quick and so very easy. I got a confirmation right away sent to my email. When we arrived at our hotel we had zero issues. Nothing beats peace of mind when you’re away from home.

I'm so glad I found Club 1 Hotels I'm so glad I found Club 1 Hotels! I have been booking through them for 3 years now and have never had a problem. They offer excellent discounts and have a variety of options. I even save when I book last minute! I will continue to do all my bookings through Club 1 because the savings are amazing! Also, customer service is excellent!

Club1Hotels experience Joining Club Hotels for a short period has opened a entire new world of discounts and deals ranging from Airlines, Hotels and Car Rentals. I have only touched the surface but I am excited to discover the full benefits and rewards.

Stay away I made a reservation and selected to use my available points to reduce the cost. However, after checkout my credit card was charged the full amount. So I immediately canceled that reservation as it was fully refundable and made a second reservation using my points. Again, my credit card was charged the full amount. This wasn't user error as we had just made a booking under my husband's account using points without issue. So I reached out to customer service and asked them to fix it, to take my points and refund the amount to my credit card. They said the did this. However, they somehow attached it to the first reservation, which was already canceled and fully refundable in the first place. This was over a month ago. For weeks I have been reaching out to customer service and never get a reply to emails or online support message requests. I have tried calling but can never actually talk to someone. One time I got someone to respond to the text message option. This person was snide about the amount I was due and assured me it would be handled in 48 hours. That was 11 days ago. However, I still haven't received the refund and no one will respond to further messages.