Gennaro did an excellent job planning… Gennaro did an excellent job planning our 2 week Tuscan vacation based on my input. Loved the lodging variety, the wineries and lunches, the private guides as needed, and our drivers. He planned for the right amount of free days vs scheduled days. When we plan a future trip, I will plan for 1 winery/lunch stop per day and then spend the afternoon wandering in a nearby town. Other than that, I would plan the exact same itinerary.

Phone Call Gone South This year I'm planning a trip for my parents to go to Italy. Recently I got off the phone with Italy Luxury Tours and had a downright awful experience. To start, I worked with the CEO to come up with an itinerary for my parents. According to his website, the estimated cost for the trip should have fit well within their budget... in fact my their original budget exceeded his estimated cost by >$8000. ***This is important for later*** To the CEO's credit, he did mention the trip would be higher than his typical fee given some odd destinations. When I got the quote back, it was ~$9000 over the amount his website suggested. Later in the week, I asked if we could switch one of the hotels to a more affordable area to fit it in the budget- he mentioned in our initial phone call that it would be significantly cheaper to stay in Lake Maggiore than Lake Como so I thought it would be an easy fix. Instead he pushed to change two of the days to "at leisure" days rather than changing the hotel. I did some quick math and couldn't figure out how two leisure days could possibly knock off only $1000 on their trip... so I decided to give him a call to chat about different options to get the trip within their budget. Here's where things went south quickly. It immediately became clear that the CEO would not be willing to work with me to get the trip under the budget. At one point he exclaimed, "you can't have champagne taste and a beer budget." ***Remember- my parents' budget was $8,000 over the website's recommendation*** I questioned him on this statement to which he responded by insulting my family. At this point I said, "Thank you, but I'm going to hang up now." After which he responded by calling me a "f****** a******" several times. If it weren't for that last statement, I wouldn't be leaving a cautionary review. In the future, it would be more appropriate if the CEO said something to the effect of "It appears that your needs aren't a good fit for our company. Perhaps you should look elsewhere."

We had the most perfect and memorable… We had the most perfect and memorable trip to Italy thanks to Italy Luxury Tours. Their expertise in travel was evident, as we felt like we spent just the right amount of time in each part of Italy during our rich journey. Our itinerary was seamless, and each planned tour was just outstanding. In addition, the tour guides were extremely knowledgeable, and professional, they did a wonderful job of balancing what they could offer with our needs (given that we have 2 teenagers.) The scheduled lunches were amazing, and we appreciated how thoughtfully each was tied to the region we were visiting. We actually went to Pepo twice because it was a family favorite! The hotel accommodations were great, especially the beautiful Le Minerva! How can we not mention the private yacht trip to Amalfi! Spectacular! We absolutely loved Italy-the people, the food, the history...everything, and we can't wait to visit again. We have already shared how happy we were using your tour company with friends and family, and look forward to reaching out for our next trip. Thank you again, Gennaro, for the perfect trip to such a beautiful country!

Overall the trip was good Overall the trip was good, not great, and for the price, I was expecting a 5-star experience. We had an issue with our hotel in Rome. There were ants in the bed and mold on the walls. We tried moving hotels but due to the increase in summer tourism, there were no other hotels available. In the future, I would recommend Italy Luxury Tours be more proactive and ensure their hotel partners keep a better standard.

We just returned from our trip to Italy… We just returned from our trip to Italy today and I wanted to tell you how perfectly everything went. My friends and I had an amazing time and everything and everyone from the airport greeters, drivers, guides and hotels were just wonderful. It could not have been a better experience. Thank you so much for planning a perfect vacation!