Absolutely worth every penny. The agent in Italy went out of her way to provide excellent service. She even assisted with matters after our tour ended. I highly recommend this tour company.

Phone Call Gone South This year I'm planning a trip for my parents to go to Italy. Recently I got off the phone with Italy Luxury Tours and had a downright awful experience. To start, I worked with the CEO to come up with an itinerary for my parents. According to his website, the estimated cost for the trip should have fit well within their budget... in fact my their original budget exceeded his estimated cost by >$8000. ***This is important for later*** To the CEO's credit, he did mention the trip would be higher than his typical fee given some odd destinations. When I got the quote back, it was ~$9000 over the amount his website suggested. Later in the week, I asked if we could switch one of the hotels to a more affordable area to fit it in the budget- he mentioned in our initial phone call that it would be significantly cheaper to stay in Lake Maggiore than Lake Como so I thought it would be an easy fix. Instead he pushed to change two of the days to "at leisure" days rather than changing the hotel. I did some quick math and couldn't figure out how two leisure days could possibly knock off only $1000 on their trip... so I decided to give him a call to chat about different options to get the trip within their budget. Here's where things went south quickly. It immediately became clear that the CEO would not be willing to work with me to get the trip under the budget. At one point he exclaimed, "you can't have champagne taste and a beer budget." ***Remember- my parents' budget was $8,000 over the website's recommendation*** I questioned him on this statement to which he responded by insulting my family. At this point I said, "Thank you, but I'm going to hang up now." After which he responded by calling me a "f****** a******" several times. If it weren't for that last statement, I wouldn't be leaving a cautionary review. In the future, it would be more appropriate if the CEO said something to the effect of "It appears that your needs aren't a good fit for our company. Perhaps you should look elsewhere."

VIP Tour of Italy....Gennaro exceeded our expectations I have to say this trip was over the top exceptional. My expectations were high and Gennaro exceeded them at every turn. We hit multiple cities without a single delay or issue. In fact, everything was FIRST CLASS...the transfers, the guides, the drivers, the hotels, etc. There were so many things that could have gone wrong with as much as we were trying to do but it was PERFECT. We will never travel without Gennaro and his experience and contacts and advise again. A special shout out to Sara, the guide in Venice and the guide in Rome. Everybody was exceptional but these were A++. Thank you to all for providing our family a trip we will remember for the rest of our lives.