Keeping up with the Joneses Our agent Sian Monk was horrible. She tried to over charge our guess, we never got our upgrade, she was never in office to handle corrections, very hard to reach her by phone, takes very long to answer emails, If you ever get her request someone else...

This company is horrible!! This company is horrible!!! Christal Hughes has poor customer service skills, she originally told me my room type was sold out. (2) weeks later she charged my card without contacting me so see if I was still interested in booking.

Thank you Carrie P! Carrie was great to work with. Handling the large group that we had was no easy task and planning over a year in advance presents it's own challenges, changes in people lives, uncontrollable circumstances, etc. - which are inevitable with a large group. Carrie was very clear going into this journey about restrictions, no guarantees, etc. Carrie coordinates many wedding groups travel, so we were patient as a email response could sometimes take a few days, but in the end we were pleased with the experience and support from DWT and Carrie.

DestinationWeddings Helped with Communication We decided to do a destination wedding at the Finest Playa Mujeres- while the resort itself is beautiful they were difficult to communicate with. I really appreciated Carol's tenacity and work in dealing with the resort so I didn't have to. All our guests got there smoothly and loved their stay.

Supportive and helpful Melissa was supportive and extremely helpful throughout the entire process. We originally had dates lined up with one resort but that resort last minute fell through on signing the contract and Melissa worked quickly to get us another resort and date that worked for us. Thank you Melissa!