What a blessing! Excellent service by Pete C. He was patient and understanding and understood that with numerous delays and chaos and rudeness faced in the airport, kindness goes a long way. Thank you, God for Pete.

Princess was Exceptional !! Princess was exceptional in getting together the trip for my daughter. She was very friendly, kind and a joy to speak with on the phone. Princess followed up with us the following day by phone, which was something I wasn't expecting, especially after we purchased the trip and everything was all set and done. During this call she went over all the details of the trip including layovers and also that my daughter could now select her seats for all legs of the trip. Companies should learn a thing or two about customer service and how important it is for us. Princess exemplifies what excellent customer service is. For that reason, I will, going forward, book all of my future flights with The Travel House, and more specifically, with Princess. Thank you for an exceptional experience!! Paul J. Mendes

Just Great I knew that they were not the airlines and I had not other option as poeple at counter denied changing my ticket, but the guy I spoke to did a fantastic job of getting ticket changed for the flight which was leaving in an hour and I made it to the event... Thanks

Rough at the beginning... I started working on the reservation with Princess. She never returned my calls and everytime I called, I was told she was out of the office. Vance stepped in and was very helpful and quick to reply to my emails. I'm very pleased with his customer service.

The following review was removed… The following review was removed because it was flagged by travel house. It now makes sense how they have decent reviews even though they lie. Here was my experience... These guys are scammers and fraudulent! These guys are scammers. From taking my Amex cc number and then saying they don't take Amex to then wanting more money than originally agreed upon to then asking me if he, Oliver, the agent I was talking to, could use my CC to buy himself a phone from Walmart, this whole process was a nightmare and illegal to say the least. We then called our airline directly and they said Travel House was flagged in their system for fraud alert. BEWARE Travel House is a fraudulent company. This was the text I got from the Travel House employee I talked with... "Hey viktoria... They are not accepting discover and amex card... And they have already deducted the amount from my salary... So there's only one way you can help me out... Iam looking to buy a phone from walmart online.. Can i make the payment from your card... I mean you are going to get a text or call from your bank about comfirming it and the cost for the phone is $167.00 USD..."