Still waiting on a refund.... This company cancelled our reservation less than 24 hours before our check-in. While I believe that we may be victim of a bait and switch scheme, at the end of the day this company can do right by refunding our money AS PROMISED! Edit in response to StayRoman: E. Thomas, aka Eden Thomas (my former last name). Try checking my married name, Atkinson. I bet you can find the reservation then... Second edit: adding links to things that don’t pertain to me doesn’t detract from my experience with StayRoman, nor does it address how they plan to remedy the situation. This type of response is quite childish, reflects poorly on the company, and further proves my theory the CEO is a nut job. FACT: The company cancelled our reservation less than 24 hours before check in. FACT: The CEO personally promised me a refund. FACT: The CEO is now refusing to cooperate in fulfilling that promise. FACT: I don’t feel a need to post about my negative experience if I am refunded. Edit three: "You have been given legal guidance to not contact the company but you continue to do so." FALSE statement. "You all have also refused to communicate in any respectable manner by dodging any formal communication outside of public platforms." Also a FALSE statement. Posting on public review platforms about my negative experience is not slander. Especially since I am not posting anything that isn't true. If you don't like receiving negative reviews, how about you do something to correct the situation??? Again, this is very straight forward. Did you or did you not promise a full refund on October 5th, 2023 at 6:42pm? (hint: you did.) I am simply trying to collect that refund. End of story.

Company is a sham Company is a sham. Still waiting on a full refund six months after they cancelled my reservation 18 hours before check-in. Everyone up to the CEO and his supposed attorney have been unhelpful in resolving. After digging into this mess, we have discovered others who have had the same issue with cancelled reservations, continued stall tactics, and ultimately no refund. I encourage anyone to search the lawsuits served against their leadership in Austin, Bexar, and Harris counties. The practices displayed by the company are a pattern, predatory, and criminal. STAY AWAY. Update: While the response to this review is cute pointing out reviews and lawsuits my company has settled and moved on from, it also demonstrates the continued lack of integrity this company operates with while deflecting that they have stolen thousands of dollars from multiple people. Not a surprise at the continued, pathetic tactics deployed by their c-suite.

A Dream Getaway StayRoman provided us with the ultimate luxury escape. The stunning accommodations, personalized service, and breathtaking locations made it a vacation we'll never forget. Simply magical

I had a great experience experience I… I had a great experience experience I loved the accompanying and how they were there for any issue. - Brad.

Absolute professionalism Absolute professionalism, all around