The experience with the staff at IQ The experience with the staff at IQ, David in particular was helpful. The reason for the 2 stars is the discovery of what they charged above my ticket price. A quote of $683.35 was provided which I accepted. I later learned from statements United Airways had charged $471.35 and IQ had their separate charge for $212, almost 50% ?? If that is a accurate commission/service fee this needs to be looked into and regulated because I can't imagine 'The Trade Commission' would allow an almost 50% broker fee without additional consumer disclosures. That would go beyond the perils of any norms in sales I know. Wondering now how much I would have saved calling the airlines myself. I'm going to have this transaction looked at and follow-up with this review

Honestly Honestly, the first i dont trust it because there’s a lot of scam going on in online, but when i talked to Bella and my friend proved that they are legit, Bella is awesome, she helped us to booked 11 people in one plane together I was impressed, but it just piece of advice if you guys tell the customer that you call them back about 30 mins or an hour be consistent and honest to called back within that specific time. Thank you so much for your help Bella

Very bad service -

Travel Rep (Emma Swan) is INCREDIBLE Travel Rep (Emma Swan) is INCREDIBLE! She was so amazingly helpful. I gave her an almost impossible task (with multiple specifications and crazy flight restrictions) and she went WAY above and beyond to assist me. She even went the extra mile to check layover times and terminals for when i need to change planes. I was ready to give up on finding flights and she kept researching until she found me flights that worked within a very limited range that i needed to stick by. Absolutely fantastic service! She showed true dedication to helping out a customer in a bind. I am forever grateful. Emma... you are my shining star!!! Thank you soooo much!

Excellent customer service Excellent customer service! Back and forth with different dates and flights from Vancouver to Amsterdam on 2 or 3 days notice.... took 4 pleasant phone calls and over a dozen emails but they beat any other price by over $400 ! Thank you Haizel (ext 515)