Frustration Led Me to Celia and Kayak...Thank Goodness! I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Thank you Celia!!

Scam company Scam company: Wish I had read the review before making a booking. I bought ticket for return flight from England to Pakistan via Doha. I received email a day before may return flight to MAN about certain schedule change and I found out that my booking on first flight from Pak to DOH was cancelled by the ChatDeal, though it was operating normally. I had contacted airline who had advised to contact the travel agents directly for re-booking and refund. However, ChatDeal was unable to give any explanation to what had happened to booking and used lame excuses. I had to buy new ticket for that flight. It's been over three weeks and yet they haven't refunded me the amount for cancelled flight. They have now stopped responding to my emails. AVOID this scam company.

I recently booked a trip using Kayak I recently booked a trip using Kayak, and I couldn't be more impressed with the exceptional service provided by Greg. He was prompt, courteous, and went above and beyond to ensure a smooth and hassle-free after booking experience. Thanks to his exceptional assistance, I will definitely be using Kayak for my future travel plans. Highly recommend

Incompetent or worse? My wife stood at the airport checkin in Miami last night for a confirmed booking through kayak/chatdeal. Kayak said after payment that the reservation would be handled by chatdeal. She did receive exactly one whatsapp message saying the flight was successfully confirmed, but nothing else. When she rechecked the url because the airline did not have a reservation for her, the page content had changed to "cancelled" with a message to contact a phone number with the booking ID. When she called the given service number, they told her that they did not know anything about her booking code. The credit card payment for the everything but cheap transatlantic flight from Miami to Barcelona still shows as "Authorized - Chatdeal via Kayak" in my bank account, blocking the card from making a different booking. It is clear that no one was prepared to assume the responsibility for this situation. When this can happen with a flight reservation they do without any chance of an alternative flight or recompensation, the whole business model of travel agency / flight portal becomes worthless. Update: They now fully charged my credit card for the cancelled reservation. I´ll handle this as fraud.

Chatdeal successfully resolved flight problem I had a problem with the airline canceling one leg of an international family trip, and I was very concerned that Chatdeal would not handle it well based on some of the negative reviews I had read online. I have to say I was pleasantly surprised how they handled it. It took a couple of days to get everything sorted out, and they were difficult to reach in person, but they came through with confirmed new flights that work for us without any incremental cost.