travel booking service For a travel service, it is meh. I love the deal I got through them but they require a confirmation before even booking. The person who contacted me didn't speak english well. Honestly, should've cancelled than. They than split my family booking up without explanation, which makes any issues harder to handle. Because when they split up the booking, the DOB and citizenship was all wacky. Thanks to SHANIA in customer service who got it all sorted out for me! You rock and deserve 10 stars!

Tyson is a great agent! Tyson was helpful, honest, and kind. He helped me book the same flights I had been trying to buy through Expedia (to no avail) since yesterday. There seems to be a bit of a bait and switch happening with airline flights, apparently at the hands of the airline companies. Good travel agents are good at dealing with this market and finding flights for their customers. Tyson is a great agent. Thanks, Tyson!

Incompetent or worse? My wife stood at the airport checkin in Miami last night for a confirmed booking through kayak/chatdeal. Kayak said after payment that the reservation would be handled by chatdeal. She did receive exactly one whatsapp message saying the flight was successfully confirmed, but nothing else. When she rechecked the url because the airline did not have a reservation for her, the page content had changed to "cancelled" with a message to contact a phone number with the booking ID. When she called the given service number, they told her that they did not know anything about her booking code. The credit card payment for the everything but cheap transatlantic flight from Miami to Barcelona still shows as "Authorized - Chatdeal via Kayak" in my bank account, blocking the card from making a different booking. It is clear that no one was prepared to assume the responsibility for this situation. When this can happen with a flight reservation they do without any chance of an alternative flight or recompensation, the whole business model of travel agency / flight portal becomes worthless. Update: They now fully charged my credit card for the cancelled reservation. I´ll handle this as fraud.

Greg was super helpful! Greg was amazing and super helful. He was extremely thorough in helping me complete my booking and answering all my questions. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently.

Katniss at Chatdeal is amazing! Katniss at Chatdeal is amazing! Our flight was delayed and we were going to miss our connecting flight. She was able to get us on a later flight the same day so that we could get into Milan the same day. She was so kind and kept me updated and walked me through the process for rebooking. Thanks again Katniss!