Agent Raavi's handholding all thru booking on chat! I was thoroughly impressed with the ease with which I was able to book with Chatdeals. Quite frankly, I was skeptical to start with but Raavi's prompt in the chat window made it so comfortable. She was handholding the booking right from the start and, most importantly, stayed till the booking was confirmed. She responded to all the questions very earnestly thwarting my skepticism all along the way to final booking. Impressed!

Chatdeal successfully resolved flight problem I had a problem with the airline canceling one leg of an international family trip, and I was very concerned that Chatdeal would not handle it well based on some of the negative reviews I had read online. I have to say I was pleasantly surprised how they handled it. It took a couple of days to get everything sorted out, and they were difficult to reach in person, but they came through with confirmed new flights that work for us without any incremental cost.

A suprisingly productive and pleasant experienece I don't normally write reviews. I got into Chatdeal through a search on Kayak. I got the best possible agent to help me out. Her/His name was Diamond. The person was patient, persistent, empathetic, and willing to walk through all my queries and clarifications. We worked through various combnations and possibilities over 4 hours!! This is an unusually high level fo prefessionalism and competence, and it definitely builds confidence in start-up travel comanies. Bravo Chatdeal! And bravo to Diamond

Absolutely under ANY circumstance DO… Absolutely under ANY circumstance DO NOT USE KAYAK CHAT DEAL to book your flights!!! They will not let you cancel within 24 hours. They will charge exorbitant unauthorized fees with no disclosure or explanation. They are happy to HARASS you by sending you multiple email and phone calls a day but they will ghost and be unreachable as soon as you call them back. They are con artists and dishonest. I regret my choice to use them so much and I will NEVER IN MY LIFE make this mistake again. You will absolutely regret your choice.

Frustration Led Me to Celia and Kayak...Thank Goodness! I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Thank you Celia!!