Agent Raavi's handholding all thru booking on chat! I was thoroughly impressed with the ease with which I was able to book with Chatdeals. Quite frankly, I was skeptical to start with but Raavi's prompt in the chat window made it so comfortable. She was handholding the booking right from the start and, most importantly, stayed till the booking was confirmed. She responded to all the questions very earnestly thwarting my skepticism all along the way to final booking. Impressed!

Absolutely under ANY circumstance DO… Absolutely under ANY circumstance DO NOT USE KAYAK CHAT DEAL to book your flights!!! They will not let you cancel within 24 hours. They will charge exorbitant unauthorized fees with no disclosure or explanation. They are happy to HARASS you by sending you multiple email and phone calls a day but they will ghost and be unreachable as soon as you call them back. They are con artists and dishonest. I regret my choice to use them so much and I will NEVER IN MY LIFE make this mistake again. You will absolutely regret your choice.

Tyson is a great agent! Tyson was helpful, honest, and kind. He helped me book the same flights I had been trying to buy through Expedia (to no avail) since yesterday. There seems to be a bit of a bait and switch happening with airline flights, apparently at the hands of the airline companies. Good travel agents are good at dealing with this market and finding flights for their customers. Tyson is a great agent. Thanks, Tyson!

Incompetent or worse? My wife stood at the airport checkin in Miami last night for a confirmed booking through kayak/chatdeal. Kayak said after payment that the reservation would be handled by chatdeal. She did receive exactly one whatsapp message saying the flight was successfully confirmed, but nothing else. When she rechecked the url because the airline did not have a reservation for her, the page content had changed to "cancelled" with a message to contact a phone number with the booking ID. When she called the given service number, they told her that they did not know anything about her booking code. The credit card payment for the everything but cheap transatlantic flight from Miami to Barcelona still shows as "Authorized - Chatdeal via Kayak" in my bank account, blocking the card from making a different booking. It is clear that no one was prepared to assume the responsibility for this situation. When this can happen with a flight reservation they do without any chance of an alternative flight or recompensation, the whole business model of travel agency / flight portal becomes worthless. Update: They now fully charged my credit card for the cancelled reservation. I´ll handle this as fraud.

Katniss at Chatdeal is amazing! Katniss at Chatdeal is amazing! Our flight was delayed and we were going to miss our connecting flight. She was able to get us on a later flight the same day so that we could get into Milan the same day. She was so kind and kept me updated and walked me through the process for rebooking. Thanks again Katniss!