I recently booked a trip using Kayak I recently booked a trip using Kayak, and I couldn't be more impressed with the exceptional service provided by Greg. He was prompt, courteous, and went above and beyond to ensure a smooth and hassle-free after booking experience. Thanks to his exceptional assistance, I will definitely be using Kayak for my future travel plans. Highly recommend

Incompetent or worse? My wife stood at the airport checkin in Miami last night for a confirmed booking through kayak/chatdeal. Kayak said after payment that the reservation would be handled by chatdeal. She did receive exactly one whatsapp message saying the flight was successfully confirmed, but nothing else. When she rechecked the url because the airline did not have a reservation for her, the page content had changed to "cancelled" with a message to contact a phone number with the booking ID. When she called the given service number, they told her that they did not know anything about her booking code. The credit card payment for the everything but cheap transatlantic flight from Miami to Barcelona still shows as "Authorized - Chatdeal via Kayak" in my bank account, blocking the card from making a different booking. It is clear that no one was prepared to assume the responsibility for this situation. When this can happen with a flight reservation they do without any chance of an alternative flight or recompensation, the whole business model of travel agency / flight portal becomes worthless. Update: They now fully charged my credit card for the cancelled reservation. I´ll handle this as fraud.

Enzo made the experience great! Enzo made the experience great. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details.

Katniss at Chatdeal is amazing! Katniss at Chatdeal is amazing! Our flight was delayed and we were going to miss our connecting flight. She was able to get us on a later flight the same day so that we could get into Milan the same day. She was so kind and kept me updated and walked me through the process for rebooking. Thanks again Katniss!

My experience was absolutely… My experience was absolutely phenomenal! Despite seeing negative reviews, I had a fantastic time. I received a call offering add-ons, but when I declined, they respected my choice and didn't bother me again. Instead, they kept me informed about my flight through email. Excellent customer service, and my ticket had no issues. Thumbs up!