Agent Raavi's handholding all thru booking on chat! I was thoroughly impressed with the ease with which I was able to book with Chatdeals. Quite frankly, I was skeptical to start with but Raavi's prompt in the chat window made it so comfortable. She was handholding the booking right from the start and, most importantly, stayed till the booking was confirmed. She responded to all the questions very earnestly thwarting my skepticism all along the way to final booking. Impressed!

DIAMOND was awesome! DIAMOND was awesome. I had pretty specific requests about my travel to Namibia from Houston, and she worked hard to make sure every part of my journey was just what I wanted. Hopefully the actual journey will go just as well!

Katniss was amazing Katniss was amazing. When our flight got delayed, and we were going to miss our connection, British Airways was no help. But Katniss at ChatDeal quickly got us on a new flight. Amazing. Thank you Katniss!

Incompetent or worse? My wife stood at the airport checkin in Miami last night for a confirmed booking through kayak/chatdeal. Kayak said after payment that the reservation would be handled by chatdeal. She did receive exactly one whatsapp message saying the flight was successfully confirmed, but nothing else. When she rechecked the url because the airline did not have a reservation for her, the page content had changed to "cancelled" with a message to contact a phone number with the booking ID. When she called the given service number, they told her that they did not know anything about her booking code. The credit card payment for the everything but cheap transatlantic flight from Miami to Barcelona still shows as "Authorized - Chatdeal via Kayak" in my bank account, blocking the card from making a different booking. It is clear that no one was prepared to assume the responsibility for this situation. When this can happen with a flight reservation they do without any chance of an alternative flight or recompensation, the whole business model of travel agency / flight portal becomes worthless. Update: They now fully charged my credit card for the cancelled reservation. I´ll handle this as fraud.

Enzo made the experience great! Enzo made the experience great. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details.