Great customer service We had a complicated re-booking since a trip delayed due to Covid. Desiree at Eagle Rider was so helpful, and walked us through our Claim Codes, plus membership credits. She should get a raise immediately. Eagle Rider is our go-to company for motorcycle rentals and it's obvious why!

Crap credit system and customer service From Florida, Rented once in Colorado right after signing up. 6 months and 5 rental credits accumulated later and I try to rent at st. Augustine. "Location does not take club credits". Was willing to pick up somewhere else in the way to st. augustine, but it was the same with all 5 of the other central Florida locations. So tell me y tf do u offer monthly credits if not all locations will accept them and y tf won't you give me a refund for the months I paid to accumulate credits, now that I want to cancel?! Don't use this company! Total scam!

Eagle Rider has ZERO Compassion… Eagle Rider has ZERO Compassion… Hurricane Ian tearing up Florida and we had plans to ride from Miami to Key West. Called to cancel my reservation after the storms destruction and they cancelled but kept all my money ($101). It’s the not money its the principle and when a natural disaster is occurring you’d think they would think out of the box to accommodate members. I’ve had good experiences in person at their locations, but their phone reps have bad attitudes and aren’t very helpful. Their motto is take it or leave it. I want to leave it but I have no other options. After speaking with HD Corporate I’m hoping they will find a better partner in the future. Buyer Beware!

Absolutely horrendous customer service… Absolutely horrendous customer service and misleading full refund wording on their website. (Might even be illegal) I recently rented 3x Harley’s for a route 66 trip note I’m from the UK so this was a big deal. The deposit was paid and full payment due 4 weeks before collection. Being a good citizen I decided to pay the full amount 3 weeks prior to the full amount being due as the website said full refund available. Unfortunately one of the riders had to pull out for personal reasons. I contacted Eagle riders and asked for a refund on that bike but we still wanted the other 2. To my surprise somewhere in the small print the “full refund” is in the form of store credits😱 (not very useful to me from the UK) as I signed the T&Cs they refused to budge and effectively told me I was stupid to pay the full fee before it was due so nothing they can do. What horrendous customer service is that !! I can only advise other consumers to either not use this company ever or ensure you don’t need to cancel as there full refund text on there website is a scam and misleading.

Thanks Alen for taking great care of us Eagle rider takes great care of its clients, every experience has been superb, even when I dropped a bike (I take full insurance). This last year I went a number of times to Burien Seattle branch, Alan always takes great care of me and my pals, he's a customer first kind a guy.