Lied about airline refusal to pay out. Useless I approached Inspecto to proceed with getting compensation from Emirates for a delayed flight. Within a day they had come back to me saying that the airline had refused to pay out, and therefore it would need to go to court. It would then of course mean fees going up, and my payout reducing considerably. There was no evidence provided of this response from the airline, which rang alarm bells. I therefore emailed the airline directly, and they agreed to pay out in full without any hassle. It was alarming to me about how little evidence was provided of the airline’s refusal. Given how easily they paid me out directly, it seems poor that either Inspecto do not have the expertise to get the immediate payout, or that they are underhand enough to lie to clients in order to increase their fees. Very poor service, and I terminated services as a result. Avoid.

I want to get information about my complaint Hii I sent 2 messages on October 10th and October 14th but I couldn't get an answer I want to get information about my complaint

In August 2019 I turned to Inspecto for… In August 2019 I turned to Inspecto for compensation from Easyjet who had refused EC regulation 261 payment for my partner, (they had paid mine) and refused taxi fare to get us to a different airport for our return flight, and refused any meal or other compensation despite it being a ten hour delay of flight. Inspecto at first seemed to be responsive but in April 2020 keeping me informed seemed to stop, perhaps partly due to Covid and partly due to their decision of having to go to a court case. In October 2020 I learned that Easyjet had in fact paid Inspecto the EC Regulation 261 compensation for my partner, but according to Inspecto nothing else, and since I asked for this to be paid over to us I have heard nothing and no e-mails are answered. This is not the behaviour of a responsible legal set-up and to me is morally indefensible.

Claim compensation with Inspecto We were able to get our compensation in two months. This already includes submission of the required documents from our end. Katherine and Lauri were prompt enough to answer our queries and keep us updated on the status of our claim.

Inspecto gets it done! The airlines were legally compelled to pay, but dragged their feet. Inspecto pursued their obligation on my behalf! Thanks Inspecto!