The house was very good except that it… The house was very good except that it lacked air conditioning. Apart from that we have been trying to contact them for 3 weeks and they do not answer our calls or emails and after paying €1000 deposit they still have not returned them to us

Absolutely horrible company Absolutely horrible company. Rude and unhelpful throughout our whole experience. Charging extra for towels and bed sheets, being rude when asked simple questions about travel to and from the property - AND, refusing to pay back a 1000€ deposit whilst manufacturing reasons to not do so. They accused us of drug use and all sorts of misdemeanours and have now blocked us from appealing to get our money back. DO NOT BOOK WITH THESE FRAUDSTERS.

Straight-forward booking and helpful… Straight-forward booking and helpful communication along the way. Email were answered swiftly. The villa was in good condition and matched the expectations. The local representative was helpful and attentive. We did have one issue. Club Villamar changed bank account after they sent an payment reminder e-mail but before I transferred the money, so there was emails back and forth to track down the payment. This made me question the authencity, but eventually the money was received, and everything was back on track. I wish the payment could have been made with a credit card instead of bank transfer to avoid the hassle and the cost of international money transfer.

Honestly a star is to much for this… Honestly a star is to much for this accommodation. They where aggressive and unhelpful, they decided to add charges the day before we arrived leaving us no option but to pay. This included charges for making the beds, towel hire and exasperated deposits to the tone of around 1500 euros in total. Safe to say the whole company is a scam, after we cleaned the night before they claimed ludicrous levels off mess to justify withholding the deposit. NONE of their claims where supported with evidence expect a picture of dirty towels!!! Moreover when we appealed they basically said we where lying and they did not need to give evidence, despite this going against their own policy. Holiday from HELL…. DONT STAY HERE!!!

Nice villa in a good location Nice villa in a good location. Better than on a pictures . During our stay we had some issues , but customer service immediately responded and on the next day local agent resolved our query . Definitely will recommend this company and will use its services again in the future