Customer Peter W
GBShabby and dangerous villa Shabby and dangerous villa. Do NOT book! Requires: new oven new fridge new bed new parasols and instructions to the effect that the door to the pool outside automatically locks when shut! Trying to be careful with the air conditioning we shut the door and the result was two 70 year old and a 4 year old stuck outside in the evening with no dry towels, no food, no drink, no phones and no clothes or shoes. The representative eventually came 3 hours later!!!!
Reinout Groen
NLNice villa in a good location Nice villa in a good location. Better than on a pictures . During our stay we had some issues , but customer service immediately responded and on the next day local agent resolved our query . Definitely will recommend this company and will use its services again in the future
Bárður Við Skipá
DKStraight-forward booking and helpful… Straight-forward booking and helpful communication along the way. Email were answered swiftly. The villa was in good condition and matched the expectations. The local representative was helpful and attentive. We did have one issue. Club Villamar changed bank account after they sent an payment reminder e-mail but before I transferred the money, so there was emails back and forth to track down the payment. This made me question the authencity, but eventually the money was received, and everything was back on track. I wish the payment could have been made with a credit card instead of bank transfer to avoid the hassle and the cost of international money transfer.
Nathan
GBHonestly a star is to much for this… Honestly a star is to much for this accommodation. They where aggressive and unhelpful, they decided to add charges the day before we arrived leaving us no option but to pay. This included charges for making the beds, towel hire and exasperated deposits to the tone of around 1500 euros in total. Safe to say the whole company is a scam, after we cleaned the night before they claimed ludicrous levels off mess to justify withholding the deposit. NONE of their claims where supported with evidence expect a picture of dirty towels!!! Moreover when we appealed they basically said we where lying and they did not need to give evidence, despite this going against their own policy. Holiday from HELL…. DONT STAY HERE!!!
Keith Graetz
GBSimple straight forward dealings and… Simple straight forward dealings and arrangements with all aspects of our holiday. However, had no issues to deal with at any stage.