I booked my round-trip.Come to find out… I booked my round-trip.Come to find out my trip was pending. When I called , they said that the seats were all sold out. But if I paid four hundred and fifty dollars I can be upgraded. They should not sell Seats if they are not available.

Good customer service I was organizing the purchase of an emergency ticket to Canada for a friend who was difficult to reach in Costa Rica. I talked to Sammy and Rust several times, they were very helpful, respectful and understanding. Even when the call dropped, they called me back quickly. They helped a frustrating situation be more manageable.

Hello! Ana Gacia Hello! With this message I want to congratulate Ana García for her good work and dedication to her clients, she is very professional, she has explained every detail of my entire flight process with great patience and has helped me resolve a given step, always with kindness and disposition in your treatment for me… Congratulations !!! ANA GARCÍA thank you so much.

Bad customer Service, they offer what thet can't really do I was waiting for my booking to be charged on my card. Got a call from their Customer Service. Very bad spanish, hard to understand. Tried to continue in english, but she continued in spanish. My flight had a new price, she was making presure on me to check the new offer she sent me on email. She even said "don't hang up, read the e-mail, answer and we can make the booking". I said I needed time to like at it, she even asked me how long. At the end, she hanged up the call, cause, cancelled my booking because she couldnt convince me with her very unfriendly pressure.

What a great and easy experience Sammy… What a great and easy experience Sammy was wonderful to work with and I can’t wait to take my trip.