Good customer service I was organizing the purchase of an emergency ticket to Canada for a friend who was difficult to reach in Costa Rica. I talked to Sammy and Rust several times, they were very helpful, respectful and understanding. Even when the call dropped, they called me back quickly. They helped a frustrating situation be more manageable.

Excellent customer service!!! Excellent customer service!!! Especially Lucia who help me a lot to get best deals.

Last year I bought 7 flight tickets… Last year I bought 7 flight tickets through jetcost. Ana Garcia was very helpful at the beginning. But when she charged me the tickets on mi debit card, she charged me $170 extra. I talked to her several times and she agreed there was a mistake and promised to give that money back. Once she put her supervisor on the phone and he was very rude and unrespectful with me while he shouted to me. They told me that they were going to reverse my money but I'm still waiting. They have changed their phone number twice. I'm disappointed .

My goto site for affordable trips I use this website almost exclusively to book my travel. It’s best to book early but if you are a procrastinator like me, they do their best to get you an affordable flight. Sammy was my customer service representative today and he was incredibly helpful at finding flights that met our needs. He was friendly, professional, and set a goal to keep us happy in our reservation and he succeeded in doing so.

DO NOT USE IT! DO NOT USE IT! I booked a flight with them through Jetcost and after see they didn´t charge my credit card I call them to see what is the problem. First, they were answer my doubts and it seemed they were working but then, they just stopped to answer me and hanged up the phone. I called through another number phone, they just were mean with me and hanged up the phone multiples time. At the last time, they increased the price and again they were so mean with me and hanged up the phone.