Honesty and integrity is out the window for Walks of Italy First and foremost everyone needs to know that this company, specifically Walks of Italy, is impossible to deal with. You can't talk to anyone and when you write an e-mail they take their sweet old time in getting back to you and then they continue to put you off. They clearly state that they have a liberal cancellation and refund policy as long as you cancel prior to 72 hours in advance. I cancelled almost 4 months in advance, they continually put me off saying that they had plenty of time to process my cancellation request and ultimately they refused to provide a refund. This company should be on everyone's "do not call list". They are not truthful, you cannot trust anything they say, and they do not honor their commitments.

Like many others have suggested Like many others have suggested, this company refuses to honor their cancelation policy. The website clearly states they will provide a full refund for cancelations made 72 hours prior to the tour. This is simply not true. I gave appropriate notice and am being told they will only give me a voucher. Would not use this company again. I had booked other tours with other companies such as viator and received my refunds without a problem.

Venice walking tour plus gondola ride This walk was fantastic! The guide, Alessandro, made the history of Venice come alive with his enthusiasm and knowledge. He made links throughout the tour between historic people, significant buildings and famous sites of Venice. Great value for $, and thr gondola ride was the icing on this Venetian torta!

English tour Venice - guide barely spoke English Booked an English speaking tour in Venice. Over $400 Australian. Arrived for tour only to be put with a guide who could barely speak English. Kept repeating the same three words like “this is area of parliament” then she would stop and go “um, ah, this is seat of parliament, anyhow we go” then walked off. No explanation of what we were looking at. We stayed for a few minutes and left. Returned our radios and told the tour operator on site that we wanted a refund. Contacted Viator and the tour operator who have refused a refund. Will not use either company again.

Still Waiting for refund - Niagara Falls Afternoon Boat & Journey Behind the Falls Tour Part of the tour had to be canceled due to a technical issue. This is unfortunate, but can happen. What must not happen is that the tour is not reimbursed pro rata. No response whatsoever to the promised refund other than a text message with a brief apology. We would not book again.