Gary Hooser
GBNot bad - but tour guide could be more friendly. Did a zipline tour on the week-end, and was not exactly what I expected. Felt like it was pretty expensive for how long the tour lasted. The zip-lining itself was fun, but the tour guide acted like he really didn't want to be there. I would definitely try zip-lining again, but might try a different company next time. Altogether, I would rate it 3-stars. Could definitely have been 4-stars if the guide was a bit friendlier to people who paid a lot of money to be there.
Marie T
GBTrust Best of Hawaii’s Customer Service I booked a 5hour guided kayaking tour I found on Best of Hawaii. It was with Sun and Salt Adventures Hawaii - Oahu: 5 Hour Guided Na Mokulua Island Kayak Tour. Best of Hawaii's Adin has been a lifesaver and answered all my questions. However, the kayaking tour was not a great experience with a poor outfitting of a tiny tandem kayak and a pfd that was too big. My boyfriend is over 6' tall. He was paddling with his knees at his chest. He was so uncomfortable. We capsized because the kayak was so unbalanced and seats were not adjusted properly. My pfd was floating above my head because it was too big. Our guide did not seem too concerned about safety or about using the best route with the tidal conditions. Best of Hawaii apologized for this terrible experience and did offer a customer appeasement. I appreciate Best of Hawaii and Sun and Salt worked with me on this truly bad experience. Best of Hawaii listened to me and was very understanding.
Richard Gundacker
GBI booked the Star of Honolulu dinner… I booked the Star of Honolulu dinner cruise and made a mistake in the booking. I booked 5 people instead of a party of 4. the representative immediately called me back to notify me of my mistake and refund my money for the additional ticket. Once we arrived at the dock it was easy and accommodating to pick up the tickets. my mother was in a wheelchair and was not looking for any special treatment. We were all in line waiting to board when a member came over and escorted my mother up the ramp onto the ship and brought us to our table. The waiter, dinner, and show were all above expectations. I would recommend this experience.
Michelle C
GBI didnt find it that helpful and found… I didnt find it that helpful and found a lot of the dialogue repetitive. I would have liked more details on stops. Also found some stops missing or inaccurate. Some stops were blocked off even though the instructions said differently. I regret the purchase.
Elizabeth Luna
GBWe had the most amazing experience on… We had the most amazing experience on the ATV Jurassic Tour. This is our first time visiting the Island and enjoyed every minute of our tour. Uncle B was our tour guide and made sure that we made the best of every single moment there. The views were so breathtaking. I would definitely recommend this tour!