Caution! on Refunds Caution!! Be aware that if you have to change (reduce) the number of guests on your activity reservation your likely to NOT get a refund. I had to cancel (on the same day of booking) one of four quests for an activity and the agent approved the cancellation. I was told I would get a credit on my CCard. Never happened even after several inquiries - and No response!

The show was amazing but I was… The show was amazing but I was disappointed with the food. I had been to a similar event many years ago and remember wonderful dinner of a variety of salads combined with roasted pig I can’t remember if it was cooked in the ground or over a fire but it was amazing. The buffet that was served was not great although a variety of meats and fishes. they were over cooked and dry. That combined made the dinner something to take care of hunger but quite unremarkable.

No refund I did a reservation the 20th September (to have the tour on 24 October and they called me to change the tour because It wasn't available). I had to cancel the 2nd October. They said 15-20 days to refund.....Today it's 13 November. STILL WAITING refund. I called many times, I wrote emails...no answer. Order number: RCRBE1P

Trust Best of Hawaii’s Customer Service I booked a 5hour guided kayaking tour I found on Best of Hawaii. It was with Sun and Salt Adventures Hawaii - Oahu: 5 Hour Guided Na Mokulua Island Kayak Tour. Best of Hawaii's Adin has been a lifesaver and answered all my questions. However, the kayaking tour was not a great experience with a poor outfitting of a tiny tandem kayak and a pfd that was too big. My boyfriend is over 6' tall. He was paddling with his knees at his chest. He was so uncomfortable. We capsized because the kayak was so unbalanced and seats were not adjusted properly. My pfd was floating above my head because it was too big. Our guide did not seem too concerned about safety or about using the best route with the tidal conditions. Best of Hawaii apologized for this terrible experience and did offer a customer appeasement. I appreciate Best of Hawaii and Sun and Salt worked with me on this truly bad experience. Best of Hawaii listened to me and was very understanding.

We had the most amazing experience on… We had the most amazing experience on the ATV Jurassic Tour. This is our first time visiting the Island and enjoyed every minute of our tour. Uncle B was our tour guide and made sure that we made the best of every single moment there. The views were so breathtaking. I would definitely recommend this tour!