I booked the Star of Honolulu dinner… I booked the Star of Honolulu dinner cruise and made a mistake in the booking. I booked 5 people instead of a party of 4. the representative immediately called me back to notify me of my mistake and refund my money for the additional ticket. Once we arrived at the dock it was easy and accommodating to pick up the tickets. my mother was in a wheelchair and was not looking for any special treatment. We were all in line waiting to board when a member came over and escorted my mother up the ramp onto the ship and brought us to our table. The waiter, dinner, and show were all above expectations. I would recommend this experience.

The people were very nice The people were very nice, the animals were healthy and appeared to be well cared for. The zipline was fun, but the horseback riding was mediocre at best. It was pretty much nose to tail and absolutely no gait other than a walk was allowed. If you are an experienced or even intermediate rider, this is not something you want to spend your money or time on. Perhaps just the zipline or one of their other options would be better for you.

Great trip to the Napoli coast! Great trip to the Napoli coast. The staff of Holoholo charters did an excellent job of everything, from piloting the boat to talking with each guest to advice on seasickness. Unfortunately there were 4 boats in the same location at the same time, so you can up sell single boat tours. They should have included advise on caring for our oceans, wildlife & reefs. As it was, some who were snorkeling were swimming down to pull on the coral.

NETTY IS THE BEST!!!! Magical experience thanks to the BEST tour guide Netty! Not only did she lead us through a wonderful adventure, she saved us in shorts and flip flops (unprepared) ensured we got towels and blankets before we left. Make sure you bundle up! Freezing conditions in winter months, but so worth it!

I'm getting my refund !!!!!!! As said in earlier I contacted Dept of Commerce and Consumer Affairs (Honolulu) about not getting my refund from BEST of HAWAII. Quick response from the DCCA was that Best of Hawaii are now posting a cheque to me for my refund. Staff at DCCA have been excellent and continue to followup until I receive my cheque (I'm in Australia). Contact them if you haven't received your refund. They WILL take action on your behalf. DON'T LET BEST OF HAWAII GET AWAY WITH YOUR MONEY