Anthony Freeman
AUPearl Harbour Tour Found a Pearl harbour tour online and booked over the phone through Hawaii tours. The staff member was very helpful and informative and gave me the confidence that I was getting what I wanted. I received excellent email and phone confirmation. The company that I toured with was Hoku tours. They picked me up opposite my hotel right on time. My tour guide was absolutely fantastic and the tour schedule was outstanding. There were so many versions and companies to do a tour of Pearl Harbor with it was overwhelming and yet I am very glad I chose this company.
Aida Martin
ESNo refund I did a reservation the 20th September (to have the tour on 24 October and they called me to change the tour because It wasn't available). I had to cancel the 2nd October. They said 15-20 days to refund.....Today it's 13 November. STILL WAITING refund. I called many times, I wrote emails...no answer. Order number: RCRBE1P
Gary Hooser
GBNot bad - but tour guide could be more friendly. Did a zipline tour on the week-end, and was not exactly what I expected. Felt like it was pretty expensive for how long the tour lasted. The zip-lining itself was fun, but the tour guide acted like he really didn't want to be there. I would definitely try zip-lining again, but might try a different company next time. Altogether, I would rate it 3-stars. Could definitely have been 4-stars if the guide was a bit friendlier to people who paid a lot of money to be there.
Colleen Maxwell
GBAwesome adventure I loved Kualoa Ranch ATV adventure. Came prepared with face guard, can get dirty. Loved the hosts, took pictures/video at a beautiful rest spot. Scenery was absolutely beautiful, mountains with lush greenery was perfect for photos/video. Highly recommend to everyone.
Marie T
GBTrust Best of Hawaii’s Customer Service I booked a 5hour guided kayaking tour I found on Best of Hawaii. It was with Sun and Salt Adventures Hawaii - Oahu: 5 Hour Guided Na Mokulua Island Kayak Tour. Best of Hawaii's Adin has been a lifesaver and answered all my questions. However, the kayaking tour was not a great experience with a poor outfitting of a tiny tandem kayak and a pfd that was too big. My boyfriend is over 6' tall. He was paddling with his knees at his chest. He was so uncomfortable. We capsized because the kayak was so unbalanced and seats were not adjusted properly. My pfd was floating above my head because it was too big. Our guide did not seem too concerned about safety or about using the best route with the tidal conditions. Best of Hawaii apologized for this terrible experience and did offer a customer appeasement. I appreciate Best of Hawaii and Sun and Salt worked with me on this truly bad experience. Best of Hawaii listened to me and was very understanding.