They are a real company, service depends on manager They are a real company ( not accredited with BBB but a real company ) and can provide the services. It appears they have excellent case managers and poor case managers. Kevon G is a poor (not horrible) case manager so if you get him request another, ( Artificial intelligence would have been better, lol!). We did get the passport in time.

I received someone else’s passport and birth certificate! I used this company and received my passport as promised. However.....about a week later I got another Fed Ex envelope from them. It contained a passport and original birth certificate of someone else! If I were not a good person, I could have ruined this poor guy’s life. Stealing his identity or selling his information. You name it. When I contacted Expedited Passport, they asked if I could ship this guy’s stuff to him. They didn’t give any explanation and didn’t seem that concerned. They emailed a shipping label to me. I responded to the email stating how upset I was and worried that my personal information could have been compromised. The response I got was basically that there was a “mix up” in their shipping Dept and it was an isolated incident. I’m not so sure.

BEYOND EXCELLENT BEYOND EXCELLENT. They "held our hands" throughout the whole ordeal of not having son's passport in time. Brigitte answered all of our questions-even when we kept calling her back and asked MORE questions. I would highly highly recommend this company if you are in same situation. I have NOT been paid a penny for this raving endorsement !!!

Everything went as planned and I… Everything went as planned and I received my new passport in 1 week. My only suggestion, send an e:mail when the passport is received by processing. I didn’t get one.

Thank you!!!!!!!!!!! Thank you so much! Every call I made, every question I asked and every problem i had was solved. Had to upgrade my package due to flight changes, only cost an extra $20 and was met with patience and understanding. While this service is more expensive than your typical passport, the convenience is worth every penny. I would've driven over 4 hours both ways to the next in-house government expediting services. Thank you!!