Booked a flight for my daughter from… Booked a flight for my daughter from Orlando to St Lucia only to realize 5 days before her trip that her passport had expired. There was no way that I would have been able to get her passport using the normal channels. I contacted Expedited Passports & Visas and spoke with Adria she was amazing. In just s few minutes she explained and started the process of getting my daughter's passport. Received my daughter's new passport via FedEx within 3 days. Adria thank you so very much. You are a rock star.

Everything went as planned and I… Everything went as planned and I received my new passport in 1 week. My only suggestion, send an e:mail when the passport is received by processing. I didn’t get one.

They are a real company, service depends on manager They are a real company ( not accredited with BBB but a real company ) and can provide the services. It appears they have excellent case managers and poor case managers. Kevon G is a poor (not horrible) case manager so if you get him request another, ( Artificial intelligence would have been better, lol!). We did get the passport in time.

I received someone else’s passport and birth certificate! I used this company and received my passport as promised. However.....about a week later I got another Fed Ex envelope from them. It contained a passport and original birth certificate of someone else! If I were not a good person, I could have ruined this poor guy’s life. Stealing his identity or selling his information. You name it. When I contacted Expedited Passport, they asked if I could ship this guy’s stuff to him. They didn’t give any explanation and didn’t seem that concerned. They emailed a shipping label to me. I responded to the email stating how upset I was and worried that my personal information could have been compromised. The response I got was basically that there was a “mix up” in their shipping Dept and it was an isolated incident. I’m not so sure.

I had a different experience from what… I had a different experience from what the reviews share. Thinking that the site was a faster renewal service online, I quickly realized I was mistaken and called the service less than an hour from purchase and talked to a guy (?Matt) who poorly explained what happened. I few days later I called back, this time talked to Kai, who explained very well the misunderstanding and offered an immediate refund.(Though he said there was no record of my previous call). Ten days later I called to follow up and Ariel explained it would be up to 21 days and partial refund. Ooofta. DEFINITELY keep a record of who you talk to during your process.