I was skeptical at first but turned out great! This company works with an online portal. I had to upload and submit pictures of documents I prepared for my daughters' passport renewal. This portal helps the company see and make sure I filled everything out correctly. When I uploaded and submitted documents and subsequent revisions I didn't get a response back (for days!) which was frustrating. But then I learned: YOU HAVE TO NOTIFY YOUR CASE MANAGER EVERY TIME YOU UPLOAD DOCUMENTS AND REVISIONS. Do NOT wait for them to check your portal progress. Once I understood this, everything was done in a peep! I received my daughter's passport before the date I had anticipated. Success!

Everything went as planned and I… Everything went as planned and I received my new passport in 1 week. My only suggestion, send an e:mail when the passport is received by processing. I didn’t get one.

I had a different experience from what… I had a different experience from what the reviews share. Thinking that the site was a faster renewal service online, I quickly realized I was mistaken and called the service less than an hour from purchase and talked to a guy (?Matt) who poorly explained what happened. I few days later I called back, this time talked to Kai, who explained very well the misunderstanding and offered an immediate refund.(Though he said there was no record of my previous call). Ten days later I called to follow up and Ariel explained it would be up to 21 days and partial refund. Ooofta. DEFINITELY keep a record of who you talk to during your process.

Adria Adria, was sooo helpful, helped through the 24hr process till passport was issued, she is so effecient and was always kind, courtious and promptly reposponded to emails or any queries we had. She is amazing, shes a Star. Thanks again Adria, and your team. Would recommend you to friends and family..

it was fast and simple as we got the… it was fast and simple as we got the passport within 6 days including non working days..but its expensive