Eric
GBPassports needed for children - 5-STARS ALL THE WAY I work with a Local Government agency and we needed Passports for a client very quickly. Our Case Manager, Lasia H., was nothing short of AMAZING. She worked diligently and patiently with our client and went above and beyond to ensure we had everything in order, knew what to send back, had our shipping label, and knew when to expect the documents. Overall, our experience with Lasia and the company was OUTSTANDING. 5-STARS ALL THE WAY!
Byron Davis
GBKevon helped save my wife’s vovage My wife did not realize she only had two empty pages left in her passport with only 12 days before leaving on an international voyage. We researched expedited services online and chose this company. We were promptly contacted by Kevon G who was simply excellent. The process was explained fully and the whole process went very smoothly. My wife received her renewed passport on time and saved her from missing a wonderful trip. We couldn’t be more pleased and give our whole hearted recommendation. Many, many thanks Kevon. Byron and Carolyn Davis.
Meike M.
GBI was skeptical at first but turned out great! This company works with an online portal. I had to upload and submit pictures of documents I prepared for my daughters' passport renewal. This portal helps the company see and make sure I filled everything out correctly. When I uploaded and submitted documents and subsequent revisions I didn't get a response back (for days!) which was frustrating. But then I learned: YOU HAVE TO NOTIFY YOUR CASE MANAGER EVERY TIME YOU UPLOAD DOCUMENTS AND REVISIONS. Do NOT wait for them to check your portal progress. Once I understood this, everything was done in a peep! I received my daughter's passport before the date I had anticipated. Success!
Kylie
GBThank you!!!!!!!!!!! Thank you so much! Every call I made, every question I asked and every problem i had was solved. Had to upgrade my package due to flight changes, only cost an extra $20 and was met with patience and understanding. While this service is more expensive than your typical passport, the convenience is worth every penny. I would've driven over 4 hours both ways to the next in-house government expediting services. Thank you!!
Becca P
GBI received someone else’s passport and birth certificate! I used this company and received my passport as promised. However.....about a week later I got another Fed Ex envelope from them. It contained a passport and original birth certificate of someone else! If I were not a good person, I could have ruined this poor guy’s life. Stealing his identity or selling his information. You name it. When I contacted Expedited Passport, they asked if I could ship this guy’s stuff to him. They didn’t give any explanation and didn’t seem that concerned. They emailed a shipping label to me. I responded to the email stating how upset I was and worried that my personal information could have been compromised. The response I got was basically that there was a “mix up” in their shipping Dept and it was an isolated incident. I’m not so sure.