They are a real company, service depends on manager They are a real company ( not accredited with BBB but a real company ) and can provide the services. It appears they have excellent case managers and poor case managers. Kevon G is a poor (not horrible) case manager so if you get him request another, ( Artificial intelligence would have been better, lol!). We did get the passport in time.

Originally Originally, I tried to handle my multiple entry business visa to China on my own. I quickly realized there was too much room for error. I found Expedited Passports and Visas online. They connected me with Bridgette who walked me through the entire process. In exactly 5 business days (from them receiving my passport and papers), I had visa in hand! THANK YOU so much Bridgette for your professional help! .... OFF TO CHINA!

Passports needed for children - 5-STARS ALL THE WAY I work with a Local Government agency and we needed Passports for a client very quickly. Our Case Manager, Lasia H., was nothing short of AMAZING. She worked diligently and patiently with our client and went above and beyond to ensure we had everything in order, knew what to send back, had our shipping label, and knew when to expect the documents. Overall, our experience with Lasia and the company was OUTSTANDING. 5-STARS ALL THE WAY!

I had a different experience from what… I had a different experience from what the reviews share. Thinking that the site was a faster renewal service online, I quickly realized I was mistaken and called the service less than an hour from purchase and talked to a guy (?Matt) who poorly explained what happened. I few days later I called back, this time talked to Kai, who explained very well the misunderstanding and offered an immediate refund.(Though he said there was no record of my previous call). Ten days later I called to follow up and Ariel explained it would be up to 21 days and partial refund. Ooofta. DEFINITELY keep a record of who you talk to during your process.

Silly rules, savvy company! Why do US passports have expiration dates if you have to renew them before their expiration if traveling within 6 months of that date??? I digress... without the help of Expedited Passports and Visas this silly rule could’ve caused a big problem on travel day. Luckily we found them and we were all able to travel safely and without complication for the trip of a lifetime. Professional, courteous, knowledgeable and efficient every step of the way. Thank you guys again!