They are a real company, service depends on manager They are a real company ( not accredited with BBB but a real company ) and can provide the services. It appears they have excellent case managers and poor case managers. Kevon G is a poor (not horrible) case manager so if you get him request another, ( Artificial intelligence would have been better, lol!). We did get the passport in time.

Silly rules, savvy company! Why do US passports have expiration dates if you have to renew them before their expiration if traveling within 6 months of that date??? I digress... without the help of Expedited Passports and Visas this silly rule could’ve caused a big problem on travel day. Luckily we found them and we were all able to travel safely and without complication for the trip of a lifetime. Professional, courteous, knowledgeable and efficient every step of the way. Thank you guys again!

Kevon helped save my wife’s vovage My wife did not realize she only had two empty pages left in her passport with only 12 days before leaving on an international voyage. We researched expedited services online and chose this company. We were promptly contacted by Kevon G who was simply excellent. The process was explained fully and the whole process went very smoothly. My wife received her renewed passport on time and saved her from missing a wonderful trip. We couldn’t be more pleased and give our whole hearted recommendation. Many, many thanks Kevon. Byron and Carolyn Davis.

Adria Adria, was sooo helpful, helped through the 24hr process till passport was issued, she is so effecient and was always kind, courtious and promptly reposponded to emails or any queries we had. She is amazing, shes a Star. Thanks again Adria, and your team. Would recommend you to friends and family..

I had a different experience from what… I had a different experience from what the reviews share. Thinking that the site was a faster renewal service online, I quickly realized I was mistaken and called the service less than an hour from purchase and talked to a guy (?Matt) who poorly explained what happened. I few days later I called back, this time talked to Kai, who explained very well the misunderstanding and offered an immediate refund.(Though he said there was no record of my previous call). Ten days later I called to follow up and Ariel explained it would be up to 21 days and partial refund. Ooofta. DEFINITELY keep a record of who you talk to during your process.