BEYOND EXCELLENT BEYOND EXCELLENT. They "held our hands" throughout the whole ordeal of not having son's passport in time. Brigitte answered all of our questions-even when we kept calling her back and asked MORE questions. I would highly highly recommend this company if you are in same situation. I have NOT been paid a penny for this raving endorsement !!!

I received someone else’s passport and birth certificate! I used this company and received my passport as promised. However.....about a week later I got another Fed Ex envelope from them. It contained a passport and original birth certificate of someone else! If I were not a good person, I could have ruined this poor guy’s life. Stealing his identity or selling his information. You name it. When I contacted Expedited Passport, they asked if I could ship this guy’s stuff to him. They didn’t give any explanation and didn’t seem that concerned. They emailed a shipping label to me. I responded to the email stating how upset I was and worried that my personal information could have been compromised. The response I got was basically that there was a “mix up” in their shipping Dept and it was an isolated incident. I’m not so sure.

Silly rules, savvy company! Why do US passports have expiration dates if you have to renew them before their expiration if traveling within 6 months of that date??? I digress... without the help of Expedited Passports and Visas this silly rule could’ve caused a big problem on travel day. Luckily we found them and we were all able to travel safely and without complication for the trip of a lifetime. Professional, courteous, knowledgeable and efficient every step of the way. Thank you guys again!

They are a real company, service depends on manager They are a real company ( not accredited with BBB but a real company ) and can provide the services. It appears they have excellent case managers and poor case managers. Kevon G is a poor (not horrible) case manager so if you get him request another, ( Artificial intelligence would have been better, lol!). We did get the passport in time.

Everything went as planned and I… Everything went as planned and I received my new passport in 1 week. My only suggestion, send an e:mail when the passport is received by processing. I didn’t get one.