WORST SERVICE EVER and THEY KEPT 3/4's… WORST SERVICE EVER and THEY KEPT 3/4's OF THE FEE AND THE SHIPPING FEE THAT I PAID BUT I COULDN'T USE BECAUSE THEY WOULD NOT EMAIL THE SHIPPING LABEL... I emailed the completed forms and repeatedly received requests to revise a form/forms; always after 2 pm with no responses after 5 pm or on weekends. I submitted the final form Sunday afternoon and was told that once they received the final revision they would email the FedEx shipping label. I emailed Monday Morning requesting the FedEx label and at 2:44 pm requesting the label. My flight was late on Wednesday but no response until I received a cellphone call just before 7 pm on Monday; it was no longer possible to complete the renewal process. The day before my flight I was once again told that I had to provide revisions. This time I had to change the date of my flight and provide a different itinerary with a different date for my flight and now I had to revise the date on my passport renewal application DS-82. They refused to send the FedEx shipping label and would not respond to emails on the Monday two days before my flight until 6:44 pm when I couldn't possibly get to FedEx after the "final revision" on the Monday two days before my flight. Tuesday the day before my flight I began receiving phone calls and emails first thing in the morning. It was obvious that it was not possible to renew my passport at that time; I had to cancel my flight or loose the money for the flight. I was told that I would receive a refund; I received less than 1/4 of the money I paid.

They are a real company, service depends on manager They are a real company ( not accredited with BBB but a real company ) and can provide the services. It appears they have excellent case managers and poor case managers. Kevon G is a poor (not horrible) case manager so if you get him request another, ( Artificial intelligence would have been better, lol!). We did get the passport in time.

I received someone else’s passport and birth certificate! I used this company and received my passport as promised. However.....about a week later I got another Fed Ex envelope from them. It contained a passport and original birth certificate of someone else! If I were not a good person, I could have ruined this poor guy’s life. Stealing his identity or selling his information. You name it. When I contacted Expedited Passport, they asked if I could ship this guy’s stuff to him. They didn’t give any explanation and didn’t seem that concerned. They emailed a shipping label to me. I responded to the email stating how upset I was and worried that my personal information could have been compromised. The response I got was basically that there was a “mix up” in their shipping Dept and it was an isolated incident. I’m not so sure.

Originally Originally, I tried to handle my multiple entry business visa to China on my own. I quickly realized there was too much room for error. I found Expedited Passports and Visas online. They connected me with Bridgette who walked me through the entire process. In exactly 5 business days (from them receiving my passport and papers), I had visa in hand! THANK YOU so much Bridgette for your professional help! .... OFF TO CHINA!

Booked a flight for my daughter from… Booked a flight for my daughter from Orlando to St Lucia only to realize 5 days before her trip that her passport had expired. There was no way that I would have been able to get her passport using the normal channels. I contacted Expedited Passports & Visas and spoke with Adria she was amazing. In just s few minutes she explained and started the process of getting my daughter's passport. Received my daughter's new passport via FedEx within 3 days. Adria thank you so very much. You are a rock star.