it was fast and simple as we got the… it was fast and simple as we got the passport within 6 days including non working days..but its expensive

Originally Originally, I tried to handle my multiple entry business visa to China on my own. I quickly realized there was too much room for error. I found Expedited Passports and Visas online. They connected me with Bridgette who walked me through the entire process. In exactly 5 business days (from them receiving my passport and papers), I had visa in hand! THANK YOU so much Bridgette for your professional help! .... OFF TO CHINA!

If there was a zero stars option it… If there was a zero stars option it would be chosen! I ordered the 24 hour passport option and was told a representative would call back but it was July 4th and they was closed. I called on 4/5 and was told no slots available for that service so i requested a refund. Came back from vacation and checked on refund via phone since none of my emails was responded to. Was told a refund request would be put in again. Called to check on it a week later and was told my card company wouldn’t except the refund hmmm and that I needed to file a dispute with my bank. I didn’t understand why but i did it as soon as i got off the phone. I explained everything to my bank and they had to do an investigation one month later my bank says you made the transaction. I said i know i did but that this company came back and said i didn’t cancel within 24 hours which was a lie! I was told i was eligible for a refund repeatedly until I call back again and was told I am now not eligible because I did a dispute against their company and made them look bad.WHAT? You told me to do the dispute. Then I spoke with Roddy whom stated stop calling because I’m not getting a refund and nothing is going to change. She was there when Sherris was talking to me previously and she stated you did a dispute and are not eligible because you really made our company look bad. The audacity of these “supervisors”. Also you have to put a request to even have a supervisor call you back which is absurd. Please be careful with this company it is an absolute nightmare dealing with people who gave disgusting attitudes. Also was told by Sherris that she reviewed the original phone conversation which was a lie because I told her if you are listening to it then you can hear your representative telling me to do the “charge back” and me telling her are you sure. She gave me attitude and stated I started a chargeback before I even requested a refund (NOT TRUE) I also offered to get all my dates and records from my card company to send them as proof but they didn’t want yo hear it. What a SCAM!

Passports needed for children - 5-STARS ALL THE WAY I work with a Local Government agency and we needed Passports for a client very quickly. Our Case Manager, Lasia H., was nothing short of AMAZING. She worked diligently and patiently with our client and went above and beyond to ensure we had everything in order, knew what to send back, had our shipping label, and knew when to expect the documents. Overall, our experience with Lasia and the company was OUTSTANDING. 5-STARS ALL THE WAY!

I had a different experience from what… I had a different experience from what the reviews share. Thinking that the site was a faster renewal service online, I quickly realized I was mistaken and called the service less than an hour from purchase and talked to a guy (?Matt) who poorly explained what happened. I few days later I called back, this time talked to Kai, who explained very well the misunderstanding and offered an immediate refund.(Though he said there was no record of my previous call). Ten days later I called to follow up and Ariel explained it would be up to 21 days and partial refund. Ooofta. DEFINITELY keep a record of who you talk to during your process.