Reliable, I don't use anyone else now. The team that helped me displayed an extremely professional level of experience with expedited processing of passports and visas. I could tell that the office was busy with much going on, but they gave me the right amount of attention, and reassured me that processing would occur within the time frame I required. It did. Five stars, and I now recommend this service to my colleagues.

Absolutely and utterly disappointed Absolutely and utterly disappointed. I will never, ever go back to this place. Due to their own, foundational mistake my passport did not arrive on time and had to cancel the trip we have been planning essentially all year. To top it all off, they shrugged their shoulders when I complained and did not even once said they were sorry or offered any compensation for their terrible service and what is resulted. Over the past few years I have sent them 4-5 referrals but will never do it again. Avoid them at all cost.

I had to get a passport and a visa… I had to get a passport and a visa quickly. I went to ambassador's location as recommend to me by Ladan. While the experience in shop was quick and easy, when they sent me out to USPS there were some hiccups that had to be resolved (Particularly about not having an appointment). Overall I would use them again if I need to.

This horrible company directly cuased… This horrible company directly cuased my family of 5 including 3 kids to be stuck in Indonesia with incorrect visa issued from this agency. The total cost to pay fines, extended lodging,and rebooking of airline tickets for 5 people cost us over $25,000.00 usd to get back home to the USA. We are in the middle of filing a small claims law suite against this horrible company. I STRONGLY recommend avoiding this company at all costs!

In a bind, Ambassador Passport & Visa Services helped with rapid timing. After multiple attempts to reach my last passport visa company, I found they closed without notice. I was worried I would have to cancel my trip. I had less than 2 months to get my visa finalized. Ambassador Passport & Visa Services provided quick response to my visa needs. I was able to get the paperwork processed & had my visa within a couple weeks. I handed it to my travel agent to secure the final steps so I could go on my China trip.