Huge mistake! Not a used bike an ABUSED bike. This was a huge mistake. I ordered an “excellent condition” used bike and got an abused bike. There is rust and the derailleur is damaged and beat up! I wish I could post photos on here. I don’t think they could get $50 for this bike let alone $360. I am returning it immediately and requesting a refund.

Phillip was a great tour guide for 7 of… Phillip was a great tour guide for 7 of us. Five were in our party, 2 adults and 3 teenagers. They exchanged 2 bikes for one tandem for two of us upon request. They supplied helmets and time to wander around at our leisure at each of the landmark stops. Great explanations too. The day was also perfect in the high 60's F bright and sunny (mid March) for fabulous pictures.

Watch your credit card statements After we returned our bikes, we were told our deposit had been refunded back onto our credit card. This did not happen. Several phone calls later, the issue was not resolved. Only when we involved the credit card company did we finally receive our deposit back. I understand mistakes and glitches can happen, but it should not take more than one month to correct.

Rented a bike at Central Park South Rented a bike at Central Park South, next to metro station, perfect location to start a bike tour. Price information clear and transparent without hidden extra charges. Renting a bike was so easy and fast. Super friendly service team. Next visit to NY I'll be back :)

Scam Scam! They charged me twice because off a payment failure. They told me that they refund my money in two business days, still waiting 3 weeks later now and they don't answering my calls or emails...