Watch your credit card statements After we returned our bikes, we were told our deposit had been refunded back onto our credit card. This did not happen. Several phone calls later, the issue was not resolved. Only when we involved the credit card company did we finally receive our deposit back. I understand mistakes and glitches can happen, but it should not take more than one month to correct.

DO NOT BOOK ONLINE Was in person in Central Park waiting to rent bikes. Was approached by a salesperson that I could “get a better deal booking online.” He stayed by my side the entire time while booking. I verified that I’d be getting the bike from the present location which he emphatically assured was true. Upon completion of the online rental, I step in line to pick up our bikes. I was told I had to go to a location several blocks away, towards midtown to pick them up. I was very frustrated and the salesperson who had been helping me was now “taking a break.” I was with my young daughter and did not want to ride bikes, even only a few blocks, through the streets of New York. They refused to refund my money. TOTAL CROOKS!

Phillip was a great tour guide for 7 of… Phillip was a great tour guide for 7 of us. Five were in our party, 2 adults and 3 teenagers. They exchanged 2 bikes for one tandem for two of us upon request. They supplied helmets and time to wander around at our leisure at each of the landmark stops. Great explanations too. The day was also perfect in the high 60's F bright and sunny (mid March) for fabulous pictures.

Huge mistake! Not a used bike an ABUSED bike. This was a huge mistake. I ordered an “excellent condition” used bike and got an abused bike. There is rust and the derailleur is damaged and beat up! I wish I could post photos on here. I don’t think they could get $50 for this bike let alone $360. I am returning it immediately and requesting a refund.

Rented a bike at Central Park South Rented a bike at Central Park South, next to metro station, perfect location to start a bike tour. Price information clear and transparent without hidden extra charges. Renting a bike was so easy and fast. Super friendly service team. Next visit to NY I'll be back :)