Watch your credit card statements After we returned our bikes, we were told our deposit had been refunded back onto our credit card. This did not happen. Several phone calls later, the issue was not resolved. Only when we involved the credit card company did we finally receive our deposit back. I understand mistakes and glitches can happen, but it should not take more than one month to correct.

Scam Scam! They charged me twice because off a payment failure. They told me that they refund my money in two business days, still waiting 3 weeks later now and they don't answering my calls or emails...

Overall Just Ok Customer service was decent (very prompt email responses but I had to reach out to get the tracking number). I was unhappily surprised by the condition of the bike -- it was listed as "excellent" but I'd describe it as "good" -- lots of scratches and dings on every surface, some rusting, some damage to wires, surface damage to gears, wear on the seat and so forth. I haven't bought a used bike before so maybe I'm just not familiar with the condition... but I'd describe this bike as having been treated roughly.

Bike was in good condition Bike was in good condition. Service was quick. Proximity to Central Park was convenient. Only problem was finding my way back to the Bike Rent premises - it would make it easier if we were given a small printed map - All roads look the same when you are from out of town!

So pleased with this purchase!! So pleased with this purchase!!! Bike arrived in 2 days in excellent condition. Called the shop before placing online order and they were very helpful and answered all my questions. Slight assembly required but was expecting that when I opted to have it shipped- basically just need to put the wheels, seat and handlebars on. Very happy with the overall experience. Bike is like new and my daughter is going to be super excited with her new wheels she will be getting for her birthday!! Highly recommend using this seller.