Rented a bike at Central Park South Rented a bike at Central Park South, next to metro station, perfect location to start a bike tour. Price information clear and transparent without hidden extra charges. Renting a bike was so easy and fast. Super friendly service team. Next visit to NY I'll be back :)

Overall Just Ok Customer service was decent (very prompt email responses but I had to reach out to get the tracking number). I was unhappily surprised by the condition of the bike -- it was listed as "excellent" but I'd describe it as "good" -- lots of scratches and dings on every surface, some rusting, some damage to wires, surface damage to gears, wear on the seat and so forth. I haven't bought a used bike before so maybe I'm just not familiar with the condition... but I'd describe this bike as having been treated roughly.

UNSATISFIED CUSTOMER I'm actually pretty disappointed as I purchased a bike on April 7th, 2021 and I received a purchase confirmation stating that I would receive a tracking number in 1-2 days and it is the 13th and still NOTHING. I had called them on the 7th and they said they were preparing the bike for shipment, so NO I'm not happy as I could have already had a bike delivered if I would have used another company. I think when it is in writing that you will have updated information in 1-2 days they should provide that. Not happy.

DO NOT BOOK ONLINE Was in person in Central Park waiting to rent bikes. Was approached by a salesperson that I could “get a better deal booking online.” He stayed by my side the entire time while booking. I verified that I’d be getting the bike from the present location which he emphatically assured was true. Upon completion of the online rental, I step in line to pick up our bikes. I was told I had to go to a location several blocks away, towards midtown to pick them up. I was very frustrated and the salesperson who had been helping me was now “taking a break.” I was with my young daughter and did not want to ride bikes, even only a few blocks, through the streets of New York. They refused to refund my money. TOTAL CROOKS!

Liv bike I couldn't find a Liv bike anywhere near me and most online carriers would not ship. Bike Rent NYC helped me choose which model and size was right for me and shipped it to Florida for only $40. Great experience, great bike, exactly what I wanted rides like a dream. The two bottom corners of the box split opened and the box itself looked pretty beat up. Surprisingly there was only a few scratches on the bike. The blue-green color is even prettier in person. Highly recommend buying from Bike RENT NYC!