Canadians
CAWatch your credit card statements After we returned our bikes, we were told our deposit had been refunded back onto our credit card. This did not happen. Several phone calls later, the issue was not resolved. Only when we involved the credit card company did we finally receive our deposit back. I understand mistakes and glitches can happen, but it should not take more than one month to correct.
Dee Wright
GBUNSATISFIED CUSTOMER I'm actually pretty disappointed as I purchased a bike on April 7th, 2021 and I received a purchase confirmation stating that I would receive a tracking number in 1-2 days and it is the 13th and still NOTHING. I had called them on the 7th and they said they were preparing the bike for shipment, so NO I'm not happy as I could have already had a bike delivered if I would have used another company. I think when it is in writing that you will have updated information in 1-2 days they should provide that. Not happy.
customer
GBOverall Just Ok Customer service was decent (very prompt email responses but I had to reach out to get the tracking number). I was unhappily surprised by the condition of the bike -- it was listed as "excellent" but I'd describe it as "good" -- lots of scratches and dings on every surface, some rusting, some damage to wires, surface damage to gears, wear on the seat and so forth. I haven't bought a used bike before so maybe I'm just not familiar with the condition... but I'd describe this bike as having been treated roughly.
Albane
GBExcellent experience with Bike I had an excellent experience with Bike rent. This place helped me a lot during this lockdown by providing me with a helpful (and coveted..) bike. As an essential worker, I am very grateful for their assistance and generosity. Thank you again!
customer
GBUsed bike purchase - Do Not Recommend I ordered a bike online, which was marked as an excellent condition for 400$, but the bike I actually received was in beat-up condition, with lots of rust, scratches all over, dents, they didn't even bother to wipe down the bike. Don't recommend buying a bike from here.