Not good at all... I ordered a bicycle from the Bike Rent NYC online shop. 10 days later I had to call them about the shipment. When I received the shipment then two days later it was a completely different and wrong product. Customer service was of little help and made promises that were never fulfilled. After another week I still haven’t received my product and the contacts will not answer their phones or emails and their mailboxes are full. Consumers beware.

Scam Scam! They charged me twice because off a payment failure. They told me that they refund my money in two business days, still waiting 3 weeks later now and they don't answering my calls or emails...

DO NOT BOOK ONLINE Was in person in Central Park waiting to rent bikes. Was approached by a salesperson that I could “get a better deal booking online.” He stayed by my side the entire time while booking. I verified that I’d be getting the bike from the present location which he emphatically assured was true. Upon completion of the online rental, I step in line to pick up our bikes. I was told I had to go to a location several blocks away, towards midtown to pick them up. I was very frustrated and the salesperson who had been helping me was now “taking a break.” I was with my young daughter and did not want to ride bikes, even only a few blocks, through the streets of New York. They refused to refund my money. TOTAL CROOKS!

Overall Just Ok Customer service was decent (very prompt email responses but I had to reach out to get the tracking number). I was unhappily surprised by the condition of the bike -- it was listed as "excellent" but I'd describe it as "good" -- lots of scratches and dings on every surface, some rusting, some damage to wires, surface damage to gears, wear on the seat and so forth. I haven't bought a used bike before so maybe I'm just not familiar with the condition... but I'd describe this bike as having been treated roughly.

Bike was in good condition Bike was in good condition. Service was quick. Proximity to Central Park was convenient. Only problem was finding my way back to the Bike Rent premises - it would make it easier if we were given a small printed map - All roads look the same when you are from out of town!