Cannot agree more with all the one stars Cannot agree more with all the one stars ,would give 0 if i could. Cause this is the incompetence and lack of commitment of their staff. 2 months passed and I’m still chasing my money , deducted after returning the car from my cc without any comments from anyone check24, cardelmar or Buchbinder. All 3 of them stand for bad service.if you don’t wanna deal with your customers then start doing something else and leave the space for reputable and trustworthy services.

A great deal The car was an upgrade, which was a really pleasant start. It was also a diesel which meant our fuel costs were significantly reduced. It was also brand new with only 850 kms on the clock. The member of staff was really helpful and made our tour of Iceland excellent due to his advice on where to go. The price of the vehicle was lower than most of the well know rental companies, but the service was just as good, if not better. (we have driven rentals in many countries) Pick up and drop off was easy with the least amount of fuss. All together this was a great deal

Lacks clear support guidelines apparently and ignores its customers. I've had issues with two car rentals with CarDelMar and have contacted the Customer Support regarding both issues. The issues were the exact same to the dot (I was charged Border Crossing fees even though CarDelMar's description on the site I was booking the car implied there were no fees). Yet, even though the cases were identical, both support claims were answered differently. One agreed that I was to be refunded, the other one declined and told me it was my fault. After asking the support, how the same case could be handled differently I was ignored. Not to mention the long waiting time to get any reply to begin with. Terrible customer service - would not recommend CarDelMar.

Terrible experience! Terrible experience! I was charged twice: first time when the payment didn’t go through and the second when it did. Be careful of the hidden costs and charges! We paid €218 for voucher through Car Del Mar and only €160 was used ad the voucher, the rest was VAT and service fee. On top of that we paid €200 MORE for car insurance through Hertz. Customer service at Car Del Mar is extremely poor, agents DON’T follow up on the cases and simply don’t resolve them.

Worst customer service Worst customer service. Made a reservation for 5pm and happened to get to the rental place 1.5 hrs earlier. They couldn’t give me my rental car even though I wanted to pay for the extra time so they made me wait! Seriously, what is wrong with you, I’m trying to give you more money for extra time and all you have to do is change the time in the reservation and you can’t do it even though the car is sitting right there in the parking lot.