Great Service - No Problems Experienced Booked a car for 11 days from Venice Marco Polo via CarDelMar, ensuring the agent had an on site desk. Booking was with Sicily By Car, whose desk was situated with other agents in the arrivals hall. Got upgraded to a higher class car with Sat Nav, so very happy with result. Handing car back was easy, so overall a very good experience. Thanks

Lacks clear support guidelines apparently and ignores its customers. I've had issues with two car rentals with CarDelMar and have contacted the Customer Support regarding both issues. The issues were the exact same to the dot (I was charged Border Crossing fees even though CarDelMar's description on the site I was booking the car implied there were no fees). Yet, even though the cases were identical, both support claims were answered differently. One agreed that I was to be refunded, the other one declined and told me it was my fault. After asking the support, how the same case could be handled differently I was ignored. Not to mention the long waiting time to get any reply to begin with. Terrible customer service - would not recommend CarDelMar.

Poor Customer Service! Poor Customer Service! We had a problem with the car rental due to a flight delay. We informed the car rental and they said they will make a note of it. When we arrived, there was no car for us, and then we were forced to pay extra for a worse car that did even feel safe to drive. CarDelMar was quite useless resolving the issue with the car rental at the time and also replied to our complaint that they cannot help and cannot refund the extra money we were forced to pay. So, basically all they are good at is withdrawing money from our credit card but when it comes to the quality of the service, they dont seem to care much.

Cannot agree more with all the one stars Cannot agree more with all the one stars ,would give 0 if i could. Cause this is the incompetence and lack of commitment of their staff. 2 months passed and I’m still chasing my money , deducted after returning the car from my cc without any comments from anyone check24, cardelmar or Buchbinder. All 3 of them stand for bad service.if you don’t wanna deal with your customers then start doing something else and leave the space for reputable and trustworthy services.

Cape car hire Very competitively priced, efficient and very easy to deal with. I've booked with them before and have no hesitation in recommending using this excellent company. Collected car from Cape Town airport, all went very smoothly and returned the car three weeks later, Again efficient and smooth.