Lacks clear support guidelines apparently and ignores its customers. I've had issues with two car rentals with CarDelMar and have contacted the Customer Support regarding both issues. The issues were the exact same to the dot (I was charged Border Crossing fees even though CarDelMar's description on the site I was booking the car implied there were no fees). Yet, even though the cases were identical, both support claims were answered differently. One agreed that I was to be refunded, the other one declined and told me it was my fault. After asking the support, how the same case could be handled differently I was ignored. Not to mention the long waiting time to get any reply to begin with. Terrible customer service - would not recommend CarDelMar.

guerin hi you booked me with guerin. wonderful company, really quick counter staff and pleasant to deal with easy to find just outside exit doors at faro car was quickly checked and we were away car was to be returned full as we received it on return checked quickly and efficiently by staff by deposit returned quickly first class all round will use again regards john

Terrible experience! Terrible experience! I was charged twice: first time when the payment didn’t go through and the second when it did. Be careful of the hidden costs and charges! We paid €218 for voucher through Car Del Mar and only €160 was used ad the voucher, the rest was VAT and service fee. On top of that we paid €200 MORE for car insurance through Hertz. Customer service at Car Del Mar is extremely poor, agents DON’T follow up on the cases and simply don’t resolve them.

Rental times out of working hours If the rental times in the booking request are outside of opening hours of the Car rental company it should not be allowed to proceed with the booking. ... or there should be a pop up window where a customer would be informed about the fee and if he accepts the fee to proceed forward.

Pro Car - Partner car company Iceland Pro Car, the partner car company near Keflavik Airport, Iceland were prompt upon arrival, hassle free at the office (i.e. no hard sell re extras) and no issues with return of car, with 24hr service back to airport - would use them again. CarDelMar - helpful website but, alas, no response to any emails prior to departure - made me nervous in case I needed to contact them for anything.