guerin hi you booked me with guerin. wonderful company, really quick counter staff and pleasant to deal with easy to find just outside exit doors at faro car was quickly checked and we were away car was to be returned full as we received it on return checked quickly and efficiently by staff by deposit returned quickly first class all round will use again regards john

Rental times out of working hours If the rental times in the booking request are outside of opening hours of the Car rental company it should not be allowed to proceed with the booking. ... or there should be a pop up window where a customer would be informed about the fee and if he accepts the fee to proceed forward.

I have been reading a lot of negative feedback… I have been reading a lot of negative feedback here about Cardelmar. But I think people mistake the services of Cardelmar which only is to provide a voucher with a cheaper fare to any rental car company they deal with and an insurance to cover the franchise in case of damages to the vehicle, and the car rental company itself. If I'll be late to pick up the car I assume I have to make contact with the rental car company, their phone number is written in the voucher. By instinct if I'm presented with a company I don't know, I will check the reviews on the internet or rent from the major ones where I know they will be professional. Cardelmar stipulate on their contract that any extra insurance fee from the rental car company can be declined because they cover the insurance part. The one company you need to be careful of is the rental car company itself, and avoid the ones you don't know. I have been using their service for 3 years, 2 times renting a car in the Netherlands, one in Spain and one in Sicily. In Sicily, someone through a ball or kicked the side of the car and left a dent, and driving the awful roads full of holes and bumps of Sicily damaged the tires and the wheels. Well, when we gave the car back, the agent of Locautorent who is the intermediary for Alamo pounced at the wheels first and said they were considerably damaged, it was like he knew right away where the car would be hit. after a useless argument that one would consider it is the normal use of the car in that part of the country, with the dent on the side, they charged me 980€. I was really thinking that if some other car rental company would try to make me pay more than the voucher, Locautorent found the good way to make you pay much more. It was like being cheated and helpless. Back home I called Cardelmar and the lady on the phone said they knew locautorent was known for this practice. She also said I was fully covered with the insurance I took with them and after sending all the appropriate papers, I should get a refund. All of this happened on Sept. 20, 2020. I received an email yesterday saying that everything was OK and I'll get the refund within 21 days. To conclude, to my knowledge Cardelmar are good and competitive, and they do their job providing a better rate than directly with the car rental company. We have to keep in mind small rental companies will try their best to make more money out of you. Sticking to the majors will surely leave you out of trouble even if they are a bit more expensive.

Worst customer service Worst customer service. Made a reservation for 5pm and happened to get to the rental place 1.5 hrs earlier. They couldn’t give me my rental car even though I wanted to pay for the extra time so they made me wait! Seriously, what is wrong with you, I’m trying to give you more money for extra time and all you have to do is change the time in the reservation and you can’t do it even though the car is sitting right there in the parking lot.

Cannot agree more with all the one stars Cannot agree more with all the one stars ,would give 0 if i could. Cause this is the incompetence and lack of commitment of their staff. 2 months passed and I’m still chasing my money , deducted after returning the car from my cc without any comments from anyone check24, cardelmar or Buchbinder. All 3 of them stand for bad service.if you don’t wanna deal with your customers then start doing something else and leave the space for reputable and trustworthy services.