Poor Customer Service! Poor Customer Service! We had a problem with the car rental due to a flight delay. We informed the car rental and they said they will make a note of it. When we arrived, there was no car for us, and then we were forced to pay extra for a worse car that did even feel safe to drive. CarDelMar was quite useless resolving the issue with the car rental at the time and also replied to our complaint that they cannot help and cannot refund the extra money we were forced to pay. So, basically all they are good at is withdrawing money from our credit card but when it comes to the quality of the service, they dont seem to care much.

A great deal The car was an upgrade, which was a really pleasant start. It was also a diesel which meant our fuel costs were significantly reduced. It was also brand new with only 850 kms on the clock. The member of staff was really helpful and made our tour of Iceland excellent due to his advice on where to go. The price of the vehicle was lower than most of the well know rental companies, but the service was just as good, if not better. (we have driven rentals in many countries) Pick up and drop off was easy with the least amount of fuss. All together this was a great deal

All round good service Our car hire was with Auto Rent who we have used before. They are one of the best at Faro. The staff are friendly and helpful, the car is always fine and their prices are fair. They also use the 'full to full' fuel policy which is much better than some other companies use. I would definitely recommend them.

Terrible experience! Terrible experience! I was charged twice: first time when the payment didn’t go through and the second when it did. Be careful of the hidden costs and charges! We paid €218 for voucher through Car Del Mar and only €160 was used ad the voucher, the rest was VAT and service fee. On top of that we paid €200 MORE for car insurance through Hertz. Customer service at Car Del Mar is extremely poor, agents DON’T follow up on the cases and simply don’t resolve them.

Great Service - No Problems Experienced Booked a car for 11 days from Venice Marco Polo via CarDelMar, ensuring the agent had an on site desk. Booking was with Sicily By Car, whose desk was situated with other agents in the arrivals hall. Got upgraded to a higher class car with Sat Nav, so very happy with result. Handing car back was easy, so overall a very good experience. Thanks