Worst customer service Worst customer service. Made a reservation for 5pm and happened to get to the rental place 1.5 hrs earlier. They couldn’t give me my rental car even though I wanted to pay for the extra time so they made me wait! Seriously, what is wrong with you, I’m trying to give you more money for extra time and all you have to do is change the time in the reservation and you can’t do it even though the car is sitting right there in the parking lot.

Pro Car - Partner car company Iceland Pro Car, the partner car company near Keflavik Airport, Iceland were prompt upon arrival, hassle free at the office (i.e. no hard sell re extras) and no issues with return of car, with 24hr service back to airport - would use them again. CarDelMar - helpful website but, alas, no response to any emails prior to departure - made me nervous in case I needed to contact them for anything.

Cape car hire Very competitively priced, efficient and very easy to deal with. I've booked with them before and have no hesitation in recommending using this excellent company. Collected car from Cape Town airport, all went very smoothly and returned the car three weeks later, Again efficient and smooth.

Rental times out of working hours If the rental times in the booking request are outside of opening hours of the Car rental company it should not be allowed to proceed with the booking. ... or there should be a pop up window where a customer would be informed about the fee and if he accepts the fee to proceed forward.

Excellent rental car broker Cardelmar has an easy website, good prices and excellent customer service. I booked a car with insurance at Cardelmar. The car rental company sent me a bill for damage to a side mirror the day after I returned the car. I contacted Cardelmar customer service, they replied within one day. I sent all the information they needed and they processed my claim within 4 days. Wow! That's what I call good service.