Lacks clear support guidelines apparently and ignores its customers. I've had issues with two car rentals with CarDelMar and have contacted the Customer Support regarding both issues. The issues were the exact same to the dot (I was charged Border Crossing fees even though CarDelMar's description on the site I was booking the car implied there were no fees). Yet, even though the cases were identical, both support claims were answered differently. One agreed that I was to be refunded, the other one declined and told me it was my fault. After asking the support, how the same case could be handled differently I was ignored. Not to mention the long waiting time to get any reply to begin with. Terrible customer service - would not recommend CarDelMar.

Poor Customer Service! Poor Customer Service! We had a problem with the car rental due to a flight delay. We informed the car rental and they said they will make a note of it. When we arrived, there was no car for us, and then we were forced to pay extra for a worse car that did even feel safe to drive. CarDelMar was quite useless resolving the issue with the car rental at the time and also replied to our complaint that they cannot help and cannot refund the extra money we were forced to pay. So, basically all they are good at is withdrawing money from our credit card but when it comes to the quality of the service, they dont seem to care much.

Product misleading (insurance) and… Product misleading (insurance) and after-servce is terrible.

Easy to deal with & good quality car & service Easy to deal with & good quality car & service My wife & I were completely happy with the cheapest car (A Chevy Spark 1.2) in Cape town for a 9 day visit. The 4 door car took us easily with a pencil golf bag & two suitcases. I would choose a higher capacity car in the Johannesburg area as it is much higher & 1.6 is the minimum capacity needed to be comfortable. Recommended agents

Cannot agree more with all the one stars Cannot agree more with all the one stars ,would give 0 if i could. Cause this is the incompetence and lack of commitment of their staff. 2 months passed and I’m still chasing my money , deducted after returning the car from my cc without any comments from anyone check24, cardelmar or Buchbinder. All 3 of them stand for bad service.if you don’t wanna deal with your customers then start doing something else and leave the space for reputable and trustworthy services.