Lacks clear support guidelines apparently and ignores its customers. I've had issues with two car rentals with CarDelMar and have contacted the Customer Support regarding both issues. The issues were the exact same to the dot (I was charged Border Crossing fees even though CarDelMar's description on the site I was booking the car implied there were no fees). Yet, even though the cases were identical, both support claims were answered differently. One agreed that I was to be refunded, the other one declined and told me it was my fault. After asking the support, how the same case could be handled differently I was ignored. Not to mention the long waiting time to get any reply to begin with. Terrible customer service - would not recommend CarDelMar.

My Car Del Mar Booking, This company provided an excellent service. My wife and I were picked up in the airport car park and driven by minibus a sort distance to the office where we picked up our car. The friendly staff checked my details and after an examination of the car (first time ever with any rental company) we were on our way. Seven days later we return the car, it was examined by staff, and were returned to the airport. Its a no brainer where I will hire a car next time I go to Portugal!

Rental times out of working hours If the rental times in the booking request are outside of opening hours of the Car rental company it should not be allowed to proceed with the booking. ... or there should be a pop up window where a customer would be informed about the fee and if he accepts the fee to proceed forward.

Easy to deal with & good quality car & service Easy to deal with & good quality car & service My wife & I were completely happy with the cheapest car (A Chevy Spark 1.2) in Cape town for a 9 day visit. The 4 door car took us easily with a pencil golf bag & two suitcases. I would choose a higher capacity car in the Johannesburg area as it is much higher & 1.6 is the minimum capacity needed to be comfortable. Recommended agents

Excellent rental car broker Cardelmar has an easy website, good prices and excellent customer service. I booked a car with insurance at Cardelmar. The car rental company sent me a bill for damage to a side mirror the day after I returned the car. I contacted Cardelmar customer service, they replied within one day. I sent all the information they needed and they processed my claim within 4 days. Wow! That's what I call good service.