Bait Switch and late First trip - Houston to Austin roundtrip. Left 30 min late, but no advance notice of delay. Paid/book Biz class and bait switch to "economy bus" It happened both ways. Redbus is no different from megabus/Flix/etc. Greyhound is more comfortable seating... I tracked several trips after mine, and a high percentage of times departure is late. Bus swaps are also way too common. Like megabuses $1 promotion....it is a marketing gimmick to attract new clients. There will be fewer and fewer of their luxury experience...to 0. This company claims to be Volane but is flix. However the WiFi was stable and fast enough for email and web. It was the best of all carriers.. except Volane

Top Tier Sadly I can't recall the driver's name, but she was on the Houston-Austin Route on July 18th/July 19th. She was absolutely incredible. Not only was she a safe driver, but she went above and beyond to help out a customer who accidentally booked the wrong bus and had gotten them situated on the right bus. The bus itself was clean and on time. RedCoah was 10x better than GreyHound, and I would absolutely use them again

I would recommend it The drivers of the bus from Miami to tampa as really friendly and helpfully. He communicatie clear and you know heen the next stop is gonna be. The bus had leather seat, was airconditioned and windows where tinted. This made the trip very comfortable and pleasant. Small detail: no one at the airport knew where the bus will depart for. Many people think it is at the Flixbus departure location.

Austin bus left 15 people on Street I was booked on a bus leaving Austin, Texas at 3:30 yesterday. Bus kept getting delayed which was understandable due to sxsw. But at the last minute they told us via email to go to Trinity between 7th and 8th for pick up. We all started running. We were there in 5 minutes. They took half the people but left about 15 of us on the street. I called and was treated horribly. I did get another ticket out this morning. After spending money for lodging and an uber I have decided that I can’t trust this company. Please be careful my fellow travelers.

I would give this negative stars if I… I would give this negative stars if I could. My partner bought me a ticket from Austin to Dallas and from the moment we arrived, everyone on that bus was treated horribly! The driver was the most rude person I have ever met in my life, yelling at everyone regarding their bags and everything else under the sun. This one man came on last minute and the driver yelled at him to show him his ticket right away. The guy said “please stop yelling at me” and the driver opened the doors to the bus and said “take your bags and get off!!!” It gets even worse. I was sitting rigt behind the driver adjacent to him. Once we started driving, he began FaceTiming a group of people/friends!!! He had one hand on the wheel and sometimes none. I have a video of evidence of this but unfortunately I can’t put any attachments on here. He was swerving in and out of lanes and honking at all of the cars. Serious road rage. I told him I had to get off because I was having an anxiety attack and was about to throw up. He said that he doesn’t stop the bus and I began hyperventilating so he stopped and let me off at a gas station 30 min from departure. Oh yeah, and Not to mention, the website shows business class and luxury seating, seats that recline, have charging cables, and are black. The bus looked absolutely nothing like it, it was a scam from the start!! Please please stay away from this bus. I never write reviews but this experience absolutely flabbergasted me and put me and everyone else on that bus in such danger.