Bait Switch and late First trip - Houston to Austin roundtrip. Left 30 min late, but no advance notice of delay. Paid/book Biz class and bait switch to "economy bus" It happened both ways. Redbus is no different from megabus/Flix/etc. Greyhound is more comfortable seating... I tracked several trips after mine, and a high percentage of times departure is late. Bus swaps are also way too common. Like megabuses $1 promotion....it is a marketing gimmick to attract new clients. There will be fewer and fewer of their luxury experience...to 0. This company claims to be Volane but is flix. However the WiFi was stable and fast enough for email and web. It was the best of all carriers.. except Volane

Good idea......and fills a need for… Good idea......and fills a need for transportation....... but never seem to be on time coming south. As we speak, ( latest example) bus delayed by 1 hour SO FAR from Gainesville to FLL. Guess with a captive clientele there is no need to address recurring issues?!?! Hope daughters make it in time for their cruise tomorrow morning!

Fantastic Driver. Today was my 3rd or 4th time using Red coach bus and was very impressed. The lady( sorry I can’t remember her name) who was driving Houston-Richardson of 3:30-8:40pm was so Professional! She gave all her heart! Good customer service, arrived early at the pickup station, engaged in communication, and helped by pushing suitcases for easy offloading. Her passion for job speaks louder than words, keep it up lady!

The bus driver arrived around 20… The bus driver arrived around 20 minutes late, and was rude and unprofessional. The bathroom was broken, and the entire bus smelled like poop. Several times, the driver slammed on the breaks, almost hitting several cars (each time was due to her speeding in heavily trafficked areas). Overall, one of the most miserable experiences of my life, and I will never use this service again.

Insenstive and careless company My son has a diagnosed disability and had a booking with Red Coach on Saturday 03/16/2024. I dropped him off and called me later because the while he was waiting at the bust stop at Fort Lauderdale airport asked another traveler if that was the correct spot and the answer was positive. Due to his disability, he did not realize that that leg of the trip was operated by Orange Lines and missed the trip and had to purchase anaother ticket with this horrible company named Red Coach. I sent a detailed email to the "we cannot help", which would be the correct name, email and the response was insensitive, repugnant and discriminatory . After explaining my son's personal circumstances and disability , the response was that the return trip was operated by a different company named Orange lines and that information was on the ticket. That answer could be acceptable for a regular person but not when I disclosed that my son has special needs. I will report this careless and despicable situation to another authorities. The non customer service of Red Coach is a shame for society.