Stayed at Iberostar Rose Hall Suites in … Stayed at Iberostar Rose Hall Suites in Montego Bay; Jamaica. Well thought out place to stay. All inclusive, main reception desk staff overall good. Cleanness of rooms need work on. Some part of the hotel needs maintenance. Though during my stay, there were some building work in progress. Very expensive hotel, the price could be more competitive.

If I could give a negative star I… If I could give a negative star I would. Firstly the check in and out staff at Alcudia park are quite rude. No interest in assisting with queries. The room was tiny despite the huge price and not well maintained. No change of towels for the last 3 days. The food was poor and the management of a busy restaurant was not positive. The key bracelet didn’t work and was a waste of time as we had to keep going back to reception. Overall experience was poor much better value with alternative hotel Groups.

Holiday of a lifetime in our Happy Place We have just returned home to UK from The Grand El Mirador Hotel in Costa Adeje Tenerife. We had the most wonderful trip in the most beautiful location and hotel. The entire team are an absolute joy added to which the food is sublime. We have stayed previously and will definitely be rebooking. We have truly had the holiday of a lifetime.

The Iberostar Selection Kantoui Bay The Iberostar Selection Kantoui Bay, although in my estimation, not a 5 star hotel, the staff make the difference. The cheerfulness, constant attention and cleanliness it appears is what is holding up this ‘tired’ once acclaimed 5 star property. The Iberostar brand can only be maintained if the ‘management’ invest in upgrading the overused parts of this magnificent property. I feel I must commend Amelie, the supervisor of the cleaning and management of the fourth floor who listened and understood my Complaint and worked quickly and efficiently to rectify what could have ended up as a disaster! As someone who has worked in the travel and tourism industry for over 50 years, 25 of which was running my own high end tour operation business successfully in London, I have designed some of the most luxurious tailor-made tours around the world. Being my first visit to Tunisia, I was impressed by the people I came across and I have every intention of returning, more likely to share my experience with the rest of my family. Thank you one and all! V.Rozario

Staff are all great without exception Staff are all great without exception! The hotel was clean throughout as was the individual bedroom cleaning. Ample room in the bathrooms with lovely complimentary products inc. Great choice of food at each sitting, however the temperature of the food could definitely be improved on. The entertainment team are all friendly and enthusiastic. Daytime activities varied from archery, boules, aquarobics, darts, ping pong etc. Nighttime entertainment could be improved. The team put shows on which whilst obvious there’d gone a lot of hard work in to them, there was a lot of miming to background music which wasn’t always the best. There were some good live groups on in between which helped but for us personally the daytime activities were the better of the two by far. This hotel is not suitable for anyone with mobility issues due to the incline in which the hotel is situated. We never had any issues getting Sunbeds at any time of the day. There’s a separate adults only sunbathing section but unfortunately you have to walk through the designated smoking area to get to it, which isn’t ideal. Overall good value for money 👍🏼Will we return? Yes.