Iberostar Agadir : Time to Return Again and Again The stay at the Iberostar Agadir over 7 days was superb for us 35 plus golfers and 5 non golfers. All 40 had positive feedback all saying time to return!! From friendly staff to quality of bedrooms and great all inclusive buffet and food near pool side.The cleanliness of the pool area , with no rubbish or empty uncollected employees glasses. Sandy beach is minutes away at the back of the hotel , well worth the dip in the sea. Evening entertainment again was up to west end quality. Thumbs up to the hotel manger , exchange of money at the reception throughout the day and night in all currencies at competitive rates. Large double rooms with 5 star quality bathroom showers , water fountain near the rooms for filling up water bottles with cold icy water , air conditioning worked , reception assisted in all queries we raised.

Grand el mirador Tenerife Grand el mirador Tenerife Classy hotel , traditional Spanish build. Clean , spacious, quality rooms, quality food, excellent staff, nothing too much trouble. Beautiful setting , overlooking the ocean. 7th time we have been, well maintained Recommended

Avoid Iberostar Grand Rose Hall edit:- We did receive a courtious reply from the manager on 10th Feb which was welcome We stayed at Iberostar Grand Rose Hall, Montego Bay, Jamaica. We had issues every single day of our week long stay. Things that should have been sorted just weren't. Our holiday was more stressful trying to sort the issues, than our normal daily life. I was given the name of the hotel manager - Mr David Lopez, and had a conversation with him, whilst staying at the hotel. He gave me his e-mail address and asked me to write once I was home. He asked for concise details of all the issues we encountered. We did this nine days ago, but have never received a reply, let alone an acknowledgement that he has read our e-mail. I would avoid this company. They lie to make you go away, and do not deliver on their booking conditions. This was not a cheap option for us, and we feel we wasted the entire amount that we spent on the holiday.

AVOID IBEROSTAR HOTELS ALTOGETHER AVOID IBEROSTAR HOTELS ALTOGETHER. They attempted to scam us the day before arrival to Tucan in Playa del Carmen. We couldn't log into the app, so we called to get help with this. Upon calling the reservations department, they told us that our reservation in fact was not confirmed (despite receiving a confirmation email when we booked months prior). They told us that when we booked, someone else had booked at the very same time; this caused our booking to be invalid and not in the system according to them. To confirm our booking, we needed to pay the current rate, which was 70 USD extra per night. We were freaking out that we had just flown all the way to Mexico and did not have a confirmed booking, and totally outraged that they were JUST NOW telling us this fact and demanding more money from us. After MUCH arguing and demaniding to speak to a supervisor, and then their supervisor, they agreed to reduce this rate by 50% (first sign this was a scam). We stood our ground and they finally waived this altogether. We then demanded to speak with the front desk at Tucan, who said our reservation was indeed confirmed and we were good to go. So that proved that the whole "you have no confirmed booking" was all a scam by the reservation department of Iberostar. This caused us the most insane amount of stress the day before arrival; half the family was in tears, and we were about to pay this extra money they claimed we owed because we had no other choice (or place to stay being Easter). Luckily, we held our ground, and getting through to our resort directly resolved everything. This experience completely caused us to lose all trust in Iberostar in general, and despite a wonderful vacation at Tucan, we will NEVER book a stay at any Iberostar in the future. We have spread the word on this experience on the Facebook page for Iberostar, so hopefully this will warn others to not book with Iberostar. It's such a shame that they run such a shady operation and try to get more money out of customers who are already paying such a premium and all of our hard earned money for a once-in-a-lifetime experience. Such a shady dishonest company.

Will never return Will never return, even after 2 emails about a bad experience at one of their hotels this summer - we have never heard from them - we have never had such a bad experience at a hotel before. Iberostar club Cala barca should not have any stars.