Recent stay Careful with hidden fees!! They waited til checkout the tell us we had an unknown bill for “taxes” after paying OVER 600 a night for the Presidential suite! We left with bug bites ( NOT like normal bites ) covering my entire arms & legs even wearing repellent and they say it’s from the sand? ALSO: service and friendly happens upfront when u arrive BUT falls away QUICKLY and they definitely know what their doing by serving very small amounts of food & drinks. So all inclusive is definitely controlled! Plus the dinner reservations at the inside restaurants are also very small portions and take forever to get your food:( Front desk lady that sits at customer relations Is SUPER RUDE & very hateful :(

The Iberostar Selection Kantoui Bay The Iberostar Selection Kantoui Bay, although in my estimation, not a 5 star hotel, the staff make the difference. The cheerfulness, constant attention and cleanliness it appears is what is holding up this ‘tired’ once acclaimed 5 star property. The Iberostar brand can only be maintained if the ‘management’ invest in upgrading the overused parts of this magnificent property. I feel I must commend Amelie, the supervisor of the cleaning and management of the fourth floor who listened and understood my Complaint and worked quickly and efficiently to rectify what could have ended up as a disaster! As someone who has worked in the travel and tourism industry for over 50 years, 25 of which was running my own high end tour operation business successfully in London, I have designed some of the most luxurious tailor-made tours around the world. Being my first visit to Tunisia, I was impressed by the people I came across and I have every intention of returning, more likely to share my experience with the rest of my family. Thank you one and all! V.Rozario

Grand el mirador Tenerife Grand el mirador Tenerife Classy hotel , traditional Spanish build. Clean , spacious, quality rooms, quality food, excellent staff, nothing too much trouble. Beautiful setting , overlooking the ocean. 7th time we have been, well maintained Recommended

BE AWARE! BE AWARE!! These people will take your reservation money and will not refund it even if you change your dates. Tried contacting the hotel directly and won't even take my calls. The lady in charge of reception - Leslie Barbieri - didn't even try to understand my situation and the reason why I changed my reservation dates. All in all I'm out of $1200.00 and no resolution from Iberostar in Lima, Peru. Lesson learned

Great holiday We spent one full week in the Iberostar Lagos and it is one of the best hotels we were ever been. Sophia and her entertainment team are brilliant. Activities and workshops. Food is fresh and loads of varieties. Different choices every day. Short walk to Lagos. Beach is nice and clear. Bed is so comfortable. Staff in general are amazing and welcoming. We came to relax and we had a great experience. We already talked about come back. And we usually don’t repeat same holiday ever.