Great staff in the lobby bar The staff in the Lobby Bar were friendly and made us very welcome. A special mention to Sara,Isme and Antonio who were all first class, a big thanks you to them.

Great holiday We spent one full week in the Iberostar Lagos and it is one of the best hotels we were ever been. Sophia and her entertainment team are brilliant. Activities and workshops. Food is fresh and loads of varieties. Different choices every day. Short walk to Lagos. Beach is nice and clear. Bed is so comfortable. Staff in general are amazing and welcoming. We came to relax and we had a great experience. We already talked about come back. And we usually don’t repeat same holiday ever.

Iberostar Kuriat Palace- Monastir Tunisia- Beautiful stay We stayed at the Iberostar Kuriat Palace, Tunisia. It was a fantastic short holiday with lots to do for everyone in the family. Kids club- for 4-12 years old- opened everyday 10-12 and 15hr-17hrs. Friendly staff, indoor and outdoor play area. Close to splash area and family pool. Entertainment- lots of activities during the day- dancing, bowling, volleyball, yoga, boules- organised by the very energetic and friendly staff - they are very inclusive and will try to get everyone to participate. Activities led by Speedy, Nora and everyone on their team is fabulous. All Inclusive- menu is delicious and minimal variations - can get repetitive- but always fresh and delicious. Beautiful desserts . AI also includes access to the a la carte restaurant (only with a set menu) - but you have to book well in advance to ensure you have a place. Spa- beautiful, calming and relaxing. Prices are very affordable but spa is very busy- check and book your treatment days and sessions as soon as you arrive as they do not have much space left. The hammam is not very hot. The gommage session was amazing ! The Lomi Lomi massage not as strong as should be. The balinese massage was strong but not full 50minutes. More focus on back than legs and arms. Overall- great stay. Timing (April) was not too bad - temperature between 13-31 . Températures drop suddenly around 3pm . Evenings are cooler. Snack/ bar- slushies available on tap indoor and by the pool. Snack is 3pm- 5pm in the Tillar Bar. All inclusive means you are fed throughout the day and drinks available whole day at any bar. (All inclusive only serve local alcohol) . With all inclusive you also benefit from 50% off imported spirits (Black Label, Martini, Absolut etc) - the prices are quite low- a double of an imported spirit cost about £2.50 Rooms- spacious and airy. Bathrooms could be cleaner- sinks stopper not working well- sinks got blocked. Cleaning staff very lovely and would help if informed. Well worth the price overall! Beautiful hotel, beautiful and lovely staff. Thank you

El Mirador Iberostar - Fantastic Hotel Fantastic hotel - clean, great food, and a wonderful location. All the staff are friendly and helpful especially the Assistant Manager Carla who couldn't do enough for us. Thank you Iberostar El Mirador

AVOID IBEROSTAR HOTELS ALTOGETHER AVOID IBEROSTAR HOTELS ALTOGETHER. They attempted to scam us the day before arrival to Tucan in Playa del Carmen. We couldn't log into the app, so we called to get help with this. Upon calling the reservations department, they told us that our reservation in fact was not confirmed (despite receiving a confirmation email when we booked months prior). They told us that when we booked, someone else had booked at the very same time; this caused our booking to be invalid and not in the system according to them. To confirm our booking, we needed to pay the current rate, which was 70 USD extra per night. We were freaking out that we had just flown all the way to Mexico and did not have a confirmed booking, and totally outraged that they were JUST NOW telling us this fact and demanding more money from us. After MUCH arguing and demaniding to speak to a supervisor, and then their supervisor, they agreed to reduce this rate by 50% (first sign this was a scam). We stood our ground and they finally waived this altogether. We then demanded to speak with the front desk at Tucan, who said our reservation was indeed confirmed and we were good to go. So that proved that the whole "you have no confirmed booking" was all a scam by the reservation department of Iberostar. This caused us the most insane amount of stress the day before arrival; half the family was in tears, and we were about to pay this extra money they claimed we owed because we had no other choice (or place to stay being Easter). Luckily, we held our ground, and getting through to our resort directly resolved everything. This experience completely caused us to lose all trust in Iberostar in general, and despite a wonderful vacation at Tucan, we will NEVER book a stay at any Iberostar in the future. We have spread the word on this experience on the Facebook page for Iberostar, so hopefully this will warn others to not book with Iberostar. It's such a shame that they run such a shady operation and try to get more money out of customers who are already paying such a premium and all of our hard earned money for a once-in-a-lifetime experience. Such a shady dishonest company.