Recent stay Careful with hidden fees!! They waited til checkout the tell us we had an unknown bill for “taxes” after paying OVER 600 a night for the Presidential suite! We left with bug bites ( NOT like normal bites ) covering my entire arms & legs even wearing repellent and they say it’s from the sand? ALSO: service and friendly happens upfront when u arrive BUT falls away QUICKLY and they definitely know what their doing by serving very small amounts of food & drinks. So all inclusive is definitely controlled! Plus the dinner reservations at the inside restaurants are also very small portions and take forever to get your food:( Front desk lady that sits at customer relations Is SUPER RUDE & very hateful :(

BE AWARE! BE AWARE!! These people will take your reservation money and will not refund it even if you change your dates. Tried contacting the hotel directly and won't even take my calls. The lady in charge of reception - Leslie Barbieri - didn't even try to understand my situation and the reason why I changed my reservation dates. All in all I'm out of $1200.00 and no resolution from Iberostar in Lima, Peru. Lesson learned

If I could give a negative star I… If I could give a negative star I would. Firstly the check in and out staff at Alcudia park are quite rude. No interest in assisting with queries. The room was tiny despite the huge price and not well maintained. No change of towels for the last 3 days. The food was poor and the management of a busy restaurant was not positive. The key bracelet didn’t work and was a waste of time as we had to keep going back to reception. Overall experience was poor much better value with alternative hotel Groups.

Grand el mirador Tenerife Grand el mirador Tenerife Classy hotel , traditional Spanish build. Clean , spacious, quality rooms, quality food, excellent staff, nothing too much trouble. Beautiful setting , overlooking the ocean. 7th time we have been, well maintained Recommended

Will never return Will never return, even after 2 emails about a bad experience at one of their hotels this summer - we have never heard from them - we have never had such a bad experience at a hotel before. Iberostar club Cala barca should not have any stars.