Great holiday We spent one full week in the Iberostar Lagos and it is one of the best hotels we were ever been. Sophia and her entertainment team are brilliant. Activities and workshops. Food is fresh and loads of varieties. Different choices every day. Short walk to Lagos. Beach is nice and clear. Bed is so comfortable. Staff in general are amazing and welcoming. We came to relax and we had a great experience. We already talked about come back. And we usually don’t repeat same holiday ever.

Great staff in the lobby bar The staff in the Lobby Bar were friendly and made us very welcome. A special mention to Sara,Isme and Antonio who were all first class, a big thanks you to them.

Will never return Will never return, even after 2 emails about a bad experience at one of their hotels this summer - we have never heard from them - we have never had such a bad experience at a hotel before. Iberostar club Cala barca should not have any stars.

El Mirador Iberostar - Fantastic Hotel Fantastic hotel - clean, great food, and a wonderful location. All the staff are friendly and helpful especially the Assistant Manager Carla who couldn't do enough for us. Thank you Iberostar El Mirador

Avoid Iberostar Grand Rose Hall edit:- We did receive a courtious reply from the manager on 10th Feb which was welcome We stayed at Iberostar Grand Rose Hall, Montego Bay, Jamaica. We had issues every single day of our week long stay. Things that should have been sorted just weren't. Our holiday was more stressful trying to sort the issues, than our normal daily life. I was given the name of the hotel manager - Mr David Lopez, and had a conversation with him, whilst staying at the hotel. He gave me his e-mail address and asked me to write once I was home. He asked for concise details of all the issues we encountered. We did this nine days ago, but have never received a reply, let alone an acknowledgement that he has read our e-mail. I would avoid this company. They lie to make you go away, and do not deliver on their booking conditions. This was not a cheap option for us, and we feel we wasted the entire amount that we spent on the holiday.