RESERVATION SIMPLE DOMMAGE QUE LES… RESERVATION SIMPLE DOMMAGE QUE LES BAGAGES EN CABINE SOIENT PAYANTS UN COUT SUPPLEMENTAIRE AU PRIX !!!!

Good enough for the price I had the opportunity to fly with Transavia from Marrakech to Lyon. The experience on board was very nice, I was sitting next to a fine lady and we discussed during all the flight time. The staff was a bit on nerve, but I can understand as people were not listening at all and not respecting security... Some just took off their sit belt while we hadn't landed yet... Everything on board is extra. Bring your food and download a movie on your phone and all will be fine. I don't like the "shopping" part where they try to sell perfumes... For short-mid time flights, it is more than enough!

Good booking experience, better than competition. Plenty of schedule choices from where I live. Easy, quick navigation through the booking process. Clear alert to the options available, with simple page design and large characters that make the process more spontaneous and straightforward. I just wish my account would be automatically identified as soon as I fill in my email address as I forgot to log in when I started the reservation process. Nevertheless, the reservation was matched together with my account after I logged in already after the booking completed.

Easy to buy, hard to do anything else I tried to change a ticket for another date. Did everything 2 days previous to my trip. Received a link to pay for the change, did the whole process. After during the day of my trip I thought bizarre that I didnt received any confirmation email. When calling to transavia call center, was informed that I lost my ticket and the change didnt occured. The person handling the call called a liar, saying that I didnt clicked in the payment link as I said (he didnt implied, literally called me a liar) and after said that I didnt had money to pay for my ticket change. Very bad customer service, felt like dealing with a gang member. The person used lots of sarcasm, i asked several times to a manager and he said he had no manager.

I booked a flight to Pisa from… I booked a flight to Pisa from Amsterdam. Outbound and inbound were delayed by more than an hour. The Outbound delay caused me a damage of 61 Euro for picking up my rental car 'Out of Hours'. I requested Transavia for a refund but this was denied. Together with the new carry-on luggage rules this puts Transavia on the same low level as Ryan Air.