The reservation was easy - Very easy! The reservation was easy. I recently had an airfrance ticket that I could not modify (very frustrating!) So I decided to go with Transavia. Reservation was very easy. Unfortunately I had to modify the flight and was once again able to do it online very easily. I appreciate the simplicity of the process.

Simple and effective booking Simple and effective booking experience, great set of options for reservations, fair pricing and good looking website. Made excited for the plane ride.

Easy to buy, hard to do anything else I tried to change a ticket for another date. Did everything 2 days previous to my trip. Received a link to pay for the change, did the whole process. After during the day of my trip I thought bizarre that I didnt received any confirmation email. When calling to transavia call center, was informed that I lost my ticket and the change didnt occured. The person handling the call called a liar, saying that I didnt clicked in the payment link as I said (he didnt implied, literally called me a liar) and after said that I didnt had money to pay for my ticket change. Very bad customer service, felt like dealing with a gang member. The person used lots of sarcasm, i asked several times to a manager and he said he had no manager.

Flight was delayed for 5 hours until… Flight was delayed for 5 hours until they postponed it for next day. Customer service is useless, sistem is not updated regularly... They costed me a lot of time and money, and my cortisol levels has skyrocketed because of how unprofessional and unorganized they are. I would choose Filxbus over them if I had knew, flight from Milan to Rotterdam gonna last longer than bus ride. Really disappointed and stressed. Do not travel with them if you appreciate your mental health.

Its always clean and neat Its always clean and neat. Always full during my flights but it went well coz I can see its organized. Slow but efficient.