I would not give it a star at all I would not give it a star at all, the place had mice , cracked counter tops , curtains that were too long for the windows , loose shelf in the bathroom , along with the mouse traps left around , a very unpleasant stay.

Hertford Court Apartments - DO NOT STAY HERE Our 3 bedroom “penthouse” apartment was old, rundown and badly maintained. On arrival we were told that the boiler had broken and there was no hot water. A maintenance man arrived about 2 hours later and said the repairs would take a day. No temporary solution was available because the back up supply was burnt out and unsafe. The company said we could move to another apartment 30 mins away which was inferior. By this time it was 7pm. They said they didn’t want to pay the cost quoted by the maintenance man and wanted to get other quotes so the boiler would not be fixed the next day. In the meantime there was no controller for the TV. The staff took 30 mins to find it. Then the TV didn’t work. Another maintenance man was called. 2 hours later he finally got the TV working. This was all on the first evening whilst we were trying to unpack, shop for food and feed our children and get them to bed. I emailed Roy McKenzie of London Serviced Apartments and asked him to call me the next morning. He did not. Instead he just emailed and said he would ask the staff to send up the maintenance person. Totally unhelpful. I rang him instead and he was astoundingly rude, patronising and aggressive. In the end we negotiated directly with the staff a move down to a 2 bed apartment and a refund of one night and the difference in rent. As with the first apartment, the new one was old and rundown, eg lights with spent bulbs etc. I wouldn’t recommend these apartments or the London Serviced Apartments company to anyone. Avoid like the plague.

Booking Booking - The booking staff was not cooperative and even though we had requested an early checking and the apartment was available for early check-in (confirmed by maintenance staff) they didn't even inform the maintenance staff. Just shows lack of empathy to the customer. Apartment - Very good location. The apartment was spacious. No lifts and hence not good if you have lots of luggage or kids. The apartment seems very old and wasn't well lighted with very basic furnishings. The kitchen appliances were very dated and the floor creaked and was coming off from corners.

Dated accommodation Kitchen was useless, shower weak, and overall upkeep was poor

Very bad service experience and now out of pocket Firstly I should start by saying the apartment booked was great, as expected and described and I was happy with my experience with London serviced apartments until I arrrived at the apartment. When I arrived the booking had only been made for 2 adults for the whole stay. When I initially made contact with London serviced apartments I detailed that I was looking for a 3 night stay with 2 adults for the first 2 nights and then 4 adults and one child for the third night. I initially requested to book a different apartment to that stayed in and filled in the booking form then detailing 5 adults as they detailed a child as less than 12 years of age, ours is 15. The apartment for which this booking form was filled in was unavailable for one of the nights and therefore London serviced apartments quoted me a price for an alternative apartment, they did this knowing there would be 5 individuals and 5 adults under their criteria at this point, I then filled in another booking form detailing 5 adults again and the apartment was booked. On arriving at the apartment they informed me the booking by London serviced apartments had only been made for 2 adults for the whole stay!!! I was then informed I was required to pay additional monies for the third night for the 5th adult for a sofa bed to be made up. I contacted London service apartments and they took absolutely no responsibility, continually blaming me for the fact that I initially put that the 5th individual was a child in the initial request. She is a child, just not by their criteria. Despite this, and despite the fact that they have 2 booking forms detailing 5 adults they clearly quoted me incorrectly and misinformed me. Whether the child was classed as a child or adult the apartments informed me as an additional sofa bed needed to be made up I would have had to have paid anyway. On that basis London serviced apartments argument is completely flawed as I informed there was 5 people from my first initial contact. They will take no ownership or responsibility for their error and I found them to be completely unreasonable. They only had to accept the mistake and cover the cost but instead I am out of pocket. Very disappointing and I would not recommend using them on this basis. I won’t be using them again.