Great location Great location, walking to a lot of London attractions, very comfortable beds, good space. It could use some update to carpet (maybe hard wood floor), and maybe some charming pictures around. Also the hot water in the bathroom shower was mostly cold.

Towels were dirty -

I would not give it a star at all I would not give it a star at all, the place had mice , cracked counter tops , curtains that were too long for the windows , loose shelf in the bathroom , along with the mouse traps left around , a very unpleasant stay.

Ok middle man, not great Pretty good at responding in a timely manner, but doesn't really help problem solve or track down information - e.g., photos, amenities, etc. Will pass emails back and forth between you and the provider, but doesn't help to clarify your questions or get you what you need. You'll have to do most of the work

Hertford Court -14 Hertford St The apartment is exceptionally well located near Shepherds Market and a 5 minute walk to Green Park or Hyde Park Corner tube stations. Hertford St is a bit of a cut through and quite noisy, necessitating closing the windows on hot nights or using ear plugs. No aircon, so gets quite warm on hot days (it was near 30 ℃ in London). Consierge was on hand to meet. The apartment suited our needs, was clean and serviced daily. The beds were comfortable and had good linen, however, the overall appearance was a little tatty and could do with a complete facelift. Equally, the furniture was quite tired. The Wifi was intermittant and reception varied from room to room. We would stay in the same area again but possibly not that particular apartment block unless it had been renovated.