Great location Great location, walking to a lot of London attractions, very comfortable beds, good space. It could use some update to carpet (maybe hard wood floor), and maybe some charming pictures around. Also the hot water in the bathroom shower was mostly cold.

We had an okay stay.. but will not return The pictures on the website are very misleading but overall the apartment was okay. The building itself has been remodeled... but they definitely took the cheap route doing so. The beds were very uncomfortable and people were in the courtyard partying late on most nights. No air conditioning, so if you're planning to stay in the summer request a few fans.

Tin pot company masquerading and… Tin pot company masquerading and something more. Spent 24 hours speaking to people online or via phone; couldn't tell me if anywhere was available or not. Kept saying someone would call back but did not. 24 hr online chat was unable to say what apartment was available or not. It's obvious that the it is a call centre and a random chat person, all outsourced and this "company" must be run by a 1-person band. Unprofessional, slow and a waste of my time, listing a bunch of properties which are impossible to book.

Hertford Court Apartments - DO NOT STAY HERE Our 3 bedroom “penthouse” apartment was old, rundown and badly maintained. On arrival we were told that the boiler had broken and there was no hot water. A maintenance man arrived about 2 hours later and said the repairs would take a day. No temporary solution was available because the back up supply was burnt out and unsafe. The company said we could move to another apartment 30 mins away which was inferior. By this time it was 7pm. They said they didn’t want to pay the cost quoted by the maintenance man and wanted to get other quotes so the boiler would not be fixed the next day. In the meantime there was no controller for the TV. The staff took 30 mins to find it. Then the TV didn’t work. Another maintenance man was called. 2 hours later he finally got the TV working. This was all on the first evening whilst we were trying to unpack, shop for food and feed our children and get them to bed. I emailed Roy McKenzie of London Serviced Apartments and asked him to call me the next morning. He did not. Instead he just emailed and said he would ask the staff to send up the maintenance person. Totally unhelpful. I rang him instead and he was astoundingly rude, patronising and aggressive. In the end we negotiated directly with the staff a move down to a 2 bed apartment and a refund of one night and the difference in rent. As with the first apartment, the new one was old and rundown, eg lights with spent bulbs etc. I wouldn’t recommend these apartments or the London Serviced Apartments company to anyone. Avoid like the plague.

Booking Booking - The booking staff was not cooperative and even though we had requested an early checking and the apartment was available for early check-in (confirmed by maintenance staff) they didn't even inform the maintenance staff. Just shows lack of empathy to the customer. Apartment - Very good location. The apartment was spacious. No lifts and hence not good if you have lots of luggage or kids. The apartment seems very old and wasn't well lighted with very basic furnishings. The kitchen appliances were very dated and the floor creaked and was coming off from corners.