Avoid like the plague Made a booking back in September for this coming weekend, payment was taken on 13th April. Today I receive a phone call from the company to explain there was a problem with the property and it would not be available but there is 4 other options that they will send through to me and I could choose at no extra cost. Although I was annoyed I agreed to look at the different properties and I was assured these would be sent over to me through booking.com within the hour. They also guaranteed me that I still had my booking. Within 5 minutes of coming off the phone I got a notification from booking.com to say my reservation had been cancelled by me and they would do their best to get my funds back. They have never sent me any options. I have tried ringing the company over 50 times now to try and sort this, I have left voicmails, messaged them through booking.com and used their live chat and I have been ignored. I now have 2 days to find alternative accommodation which will cost me more than what I originally paid and I am already out of pocket by £220 that they have taken. An absolute shambles of a company, who do not deserve any customers. Avoid like the plague!!

OK, not amazing The apartment was enormous and the staff very friendly. However, the bedroom windows have no curtains, only office type blinds - so the sun wakes you up at 6am in the summer. The windows are also single glazed so if the sun doesn't wake you up, the bin lorries at 6.30am will! Kitchen crockery was a bit old fashioned and could easily have been much better for not a lot of money.

Dated accommodation Kitchen was useless, shower weak, and overall upkeep was poor

Ok middle man, not great Pretty good at responding in a timely manner, but doesn't really help problem solve or track down information - e.g., photos, amenities, etc. Will pass emails back and forth between you and the provider, but doesn't help to clarify your questions or get you what you need. You'll have to do most of the work

Average. Our stay in London in a studioappartement booked from Londonservicedepartements was an average experience, but the location was good.