Noisy & Hot!! Unfortunately we did not have a good experience in this apartment! The first night was horrible. We have never been in a noisier spot from bars and street noise and garbage trucks, even with the windows closed (which was not an option as it was stifling in here) the noise was unbearable. To add to the discomfort the beds are like rocks. My husband has a bad hip and there is absolutely no support. Lastly we had a note saying that repair people needed access to the apartment all day which made us nervous to leave our belongings as there is no safe. I would not recommend this place to anyone.

Hertford Court Apartments - DO NOT STAY HERE Our 3 bedroom “penthouse” apartment was old, rundown and badly maintained. On arrival we were told that the boiler had broken and there was no hot water. A maintenance man arrived about 2 hours later and said the repairs would take a day. No temporary solution was available because the back up supply was burnt out and unsafe. The company said we could move to another apartment 30 mins away which was inferior. By this time it was 7pm. They said they didn’t want to pay the cost quoted by the maintenance man and wanted to get other quotes so the boiler would not be fixed the next day. In the meantime there was no controller for the TV. The staff took 30 mins to find it. Then the TV didn’t work. Another maintenance man was called. 2 hours later he finally got the TV working. This was all on the first evening whilst we were trying to unpack, shop for food and feed our children and get them to bed. I emailed Roy McKenzie of London Serviced Apartments and asked him to call me the next morning. He did not. Instead he just emailed and said he would ask the staff to send up the maintenance person. Totally unhelpful. I rang him instead and he was astoundingly rude, patronising and aggressive. In the end we negotiated directly with the staff a move down to a 2 bed apartment and a refund of one night and the difference in rent. As with the first apartment, the new one was old and rundown, eg lights with spent bulbs etc. I wouldn’t recommend these apartments or the London Serviced Apartments company to anyone. Avoid like the plague.

Moved us to another apartment with a … Moved us to another apartment with a bad exuse. Charged us double, got refunded after a week

Reviewing an apartment marketed as executive. The apartment was in need of a total refurbishment, the paintwork throughout was in poor condition, the carpets were marked, the chrome hand rails on the sides of the bath were that old that the chrome had worn off revealing the copper pipe. The hob was in a poor state of repair and was some years old and fused the electrics the first time we tried to use it. The kitchen worktops were chipped and a floor tile had been stuck to one off the worktops presumably to hide a defect. The handles on some of the saucepans were loose, the kitchen was only just adequately stocked. The furniture was old and of poor quality, the armrest covers on the odd armchair were fraying, none of the furniture matched. The entrance hall to the block was grubby and the staircase also grubby showing paintwork that had not been painted for some years. The lift was extremely small and inadequate to get any more than one person and a suitcase in. Both bathrooms needed upgrading from the white wall tiles which must have been on the walls for about thirty years. Doesn't sound very good but for £918 for three night we expected much better When we arrived outside the premises we found that the intercom was not working so we could not make contact with the staff who were inside the premises, instead we had to call them on the telephone to alert them that we had arrived. We reported a fault with the electric hob in the kitchen of our apartment when it blew a fuse on the first night we were there and we're given no feedback as to what had caused the problem or in fact to reassure us that the hob was safe. On the day of our departure we called the reception and asked if it would be possible to call a taxi for us to travel to the railway station and we were told that was not a service they would provide. These three occasions were the only contact we had with the staff at the complex so post them factually to let others decide whether or not that was good service or otherwise. The initial booking procedure was easy and trouble free and the apartment was cleaned to a good standard every day. Despite the fact that it needs a full refurbishment.

Avoid like the plague Made a booking back in September for this coming weekend, payment was taken on 13th April. Today I receive a phone call from the company to explain there was a problem with the property and it would not be available but there is 4 other options that they will send through to me and I could choose at no extra cost. Although I was annoyed I agreed to look at the different properties and I was assured these would be sent over to me through booking.com within the hour. They also guaranteed me that I still had my booking. Within 5 minutes of coming off the phone I got a notification from booking.com to say my reservation had been cancelled by me and they would do their best to get my funds back. They have never sent me any options. I have tried ringing the company over 50 times now to try and sort this, I have left voicmails, messaged them through booking.com and used their live chat and I have been ignored. I now have 2 days to find alternative accommodation which will cost me more than what I originally paid and I am already out of pocket by £220 that they have taken. An absolute shambles of a company, who do not deserve any customers. Avoid like the plague!!