Poor communication Poor communication, misleading information - I selected my apartment from the LSA website and inquired on details. Email communication was painful - lacking details and repeatedly unanswered specific questions, I finally called from California. Not much better. I finally just stopped asking questions. LSA webpage for the apartment building is grossly misleading - highlighting only the penthouse unit and its features, not the majority of the apartments. LSA never provided any additional information on my specific unit so I assumed the detailed list and photos on their site was applicable to all apartments. So many items were not actually in my apartment such as dishwasher, washer/dryer, hairdryer. The general living space wasn't as displayed in the photos. The listed free wifi never worked, for 12 days, and in fact, no internet is available in the unit - free, paid, wired or otherwise. Very frustrating and difficult to work around. LSA was unsympathetic. I will not work with them again.

Average. Our stay in London in a studioappartement booked from Londonservicedepartements was an average experience, but the location was good.

Moved us to another apartment with a … Moved us to another apartment with a bad exuse. Charged us double, got refunded after a week

Towels were dirty -

London City Stay Extremely well located 2 bedroom flat in a vibrant part of the City Centre near Shopping and transportation. Carpets are old, stained and torn, they need to be replaced and windows overlooking James Street need to be sound proofed due to the presence of numerous restaurants spilling out into the Street till the wee hours. Kitchen is well equipped and adequate hot water in bathrooms. Generally an average experience that could well have been a five star experience.