Beware Beware! I booked a trip to China in 2021 which was cancelled due to COVID. I was given a travel credit. Since that time, all trips (except one) are unavailable which the company informed me sold out the day after Thanksgiving. My travel credit will be expiring in September of 2022. They've refused to extend. I look once/week to rebook without success. None of the trips they advertise are available. The rest are ridiculously expensive. In short, this company will be stealing my $1400 since I am unable to rebook without any ramifications in the US since they're based in Canada. I've even tried every other destination - same thing. Trips are "Sold Out" and none of the advertised prices are available. Instead, the prices are insane.

UTO IS A SCAM UTO IS A SCAM. They have terrible service. Don't communicate about your tour. Put you on hold for hours. Don't refund or return ANY money. If they over credit it can only be used at a limited time and con only be used on expensive tour. On our 3rd try at using credit WITH UTO we purchase a Turkey tour. By the end it cost twice as much as advertised and we were out $500 for a canceled air balloon ride. Save your money and your time and go with a trustworthy company.

Fantastic Customer Service I spoke with UTO employee, Ceci Chan. She was very professional and knowledgeable about UTO Vacation policies. I asked her my question and she immediately had an answer, and even better, it was one I really liked! Even if she had given me "bad news" I would have still given her 5 stars.

The offer of $299 US was real in 2018… The offer of $299 US was real in 2018 prior to Covid. We were able to visit China with 1st class accommodations, plenty of good food and a couch bus included. However, when we purchased the second deal it did not push through due to covid and now they no longer offer the same deal so we just got issued vouchers which we couldn't use at this moment because all the tours are now highly expensive. the downside, we get too many calls from China and we believe our personal info has been shared with businesses. The hotels also collected our passports when staying overnight.

UTO vacation canceled twice my tour to… UTO vacation canceled twice my tour to china and Thailand,they do not make refunds,all the tours that they are offering are extremely expensive,while I just spent a week in Madrid and Barcelona,for a$1.000 dollars,UTO are offering 6 days in Barcelona for over $6.500 dollars