UTO vacation canceled twice my tour to… UTO vacation canceled twice my tour to china and Thailand,they do not make refunds,all the tours that they are offering are extremely expensive,while I just spent a week in Madrid and Barcelona,for a$1.000 dollars,UTO are offering 6 days in Barcelona for over $6.500 dollars

Fantastic Customer Service I spoke with UTO employee, Ceci Chan. She was very professional and knowledgeable about UTO Vacation policies. I asked her my question and she immediately had an answer, and even better, it was one I really liked! Even if she had given me "bad news" I would have still given her 5 stars.

If I could give a ZERO it would go to… If I could give a ZERO it would go to this company. It is the worst on so many levels. Shady business and you know you are hitting a nerve when a representative of the company calls and tells you "to do the right thing" and take down a negative review. We gave up as and lost our money as we did not trust travelling with them. (UTO-Ugly Travel Organization)

Help UTO give your money back by filing a complaint with TICO. If you are one of the many people who had their China + something else trip cancelled for one of many reasons UTO gave, help UTO give your money back by filing a complaint with the agency Travel Industry Council of Ontario (as listed on bottom left of UTO's website in blue and green tico.ca). They have helped some people already and knows of this company's practice. Like many others, I had a trip to China & Thailand all paid for from a promotional sale. UTO cancelled it and does not offer refunds, only future travel credit. 3 months after filing a complaint, UTO reached out to me on where to send my refund.

Don't upgrade your room, decent experience, but... We did the marvelous Phuket Land Package in Nov '23. Communication was good from UTO and airport pick-up was no problem. DON'T UPGRADE your Hotel room! It was the same as the other couple that didn't!! Could've saved $400! Our hotel was changed just before we arrived. While the new hotel was fine, it was in an isolated area on a high traffic road, virtually nothing within walking distance. The guide who picked us up and did the city tour was contracted. She was fine. The (free) Old Phuket Tour was more of a high pressure sales event with Pearls, Cashews, and Gems. The boat tours were great, highly recommend. Hindsight, we probably could have coordinated this on our own with more research, chosen a better hotel location. We didn't hate our experience, no regrets, but wanted to give an honest review.