Isabella was GREAT!!! I had the pleasure of chatting with the wonderful Isabella this afternoon. She made my travel credit refund request seamless. I can't wait to use my credit and take a much needed vacation! I was a little apprehensive because of all of the negative reviews that I'd read, but it was so easy and my rep was so kind. Thank you Isabella and UTO vacations.

Every hotel we had was a long way from… Every hotel we had was a long way from the cities and had subpar food. We paid a mandatory tip and assumed it would be for our travel guide, who was fantastic, they told me not to worry about where the tip goes. 240 for two of us. We also paid for 2 visas as it was required last July. By January we didn't need one. I called twice and they said they would check thier "agencies". No reply. Very unethical company. By the way their add ons are more expensive than doing it yourself. The plus is our trip to Turkey was wonderful because of our excellent tour guide.

The offer of $299 US was real in 2018… The offer of $299 US was real in 2018 prior to Covid. We were able to visit China with 1st class accommodations, plenty of good food and a couch bus included. However, when we purchased the second deal it did not push through due to covid and now they no longer offer the same deal so we just got issued vouchers which we couldn't use at this moment because all the tours are now highly expensive. the downside, we get too many calls from China and we believe our personal info has been shared with businesses. The hotels also collected our passports when staying overnight.

If I could give a ZERO it would go to… If I could give a ZERO it would go to this company. It is the worst on so many levels. Shady business and you know you are hitting a nerve when a representative of the company calls and tells you "to do the right thing" and take down a negative review. We gave up as and lost our money as we did not trust travelling with them. (UTO-Ugly Travel Organization)

UTO exceeded our expectations UTO is a great company to work with. The vacation packages offer variety and options that fit any budget. Customer service support is professional and top notch especially in today's world. Speaking to a live person who was willing to help- priceless!!. Can't wait to book our next trip!