Beware Beware! I booked a trip to China in 2021 which was cancelled due to COVID. I was given a travel credit. Since that time, all trips (except one) are unavailable which the company informed me sold out the day after Thanksgiving. My travel credit will be expiring in September of 2022. They've refused to extend. I look once/week to rebook without success. None of the trips they advertise are available. The rest are ridiculously expensive. In short, this company will be stealing my $1400 since I am unable to rebook without any ramifications in the US since they're based in Canada. I've even tried every other destination - same thing. Trips are "Sold Out" and none of the advertised prices are available. Instead, the prices are insane.

Inca Empire Express 7days with… We took Inca Empire Express 7days with UTO. All went well! Hotels were in prime locations in Lima, Cusco and Sacred valley. Local tourist guides were professional and helpful. Communication could be better since local hotels receptionists do not speak English well.

Last minute travel itinerary and hotel… Last minute travel itinerary and hotel assignments which were not anywhere near the airports I booked because they never told me which was closer. Taxi prices for a 1 hr ride are killer! Hotels in cheaper areas but some had transportation nearby which is good because most days there was no included tour-another great expense to add. Lots of walking so bring comfortable shoes! Our guide Noriko was great-she helped us to navigate transportation and book independent outings. Final cost with all the add-ons was much more than original price. I will never book with them again.

The offer of $299 US was real in 2018… The offer of $299 US was real in 2018 prior to Covid. We were able to visit China with 1st class accommodations, plenty of good food and a couch bus included. However, when we purchased the second deal it did not push through due to covid and now they no longer offer the same deal so we just got issued vouchers which we couldn't use at this moment because all the tours are now highly expensive. the downside, we get too many calls from China and we believe our personal info has been shared with businesses. The hotels also collected our passports when staying overnight.

we had great experience in Thailand just finished my first UTO tour in Thailand. the hotel is well addressed, and communion with UTO was easy before and during the trip (main office and the Thai local guide) FB messages or WhatsApp usually replied to my questions within 48 hours. I was very skeptical at first because of some of the negative reviews. I used to work in the travel industry. UTO does run tours very differently than most US-based tour companies. however, it may be the reason why sometimes they can offer these unbelievable deals. their tour policy is very strict, not very flexible. my advice is ~ READ READ READ the fine print before you book. looking forward to my 2nd China/Japan tour