UTO vacation canceled twice my tour to… UTO vacation canceled twice my tour to china and Thailand,they do not make refunds,all the tours that they are offering are extremely expensive,while I just spent a week in Madrid and Barcelona,for a$1.000 dollars,UTO are offering 6 days in Barcelona for over $6.500 dollars

UTO sold us trips that never happened and refused to rebook or refund UTO sold us a trip to China and Thailand and made us pay a year in advance. This was all post Covid but when China airfares went up they cancelled the trip. But they kept advertising it for new people. They would not rebook us but we could have a credit only. All other trips now are more than double any tour operators so we would have to pay an extra $6k. I wrote to the BBB several times and then have gotten so many negative reviews that we should start a class action suit! We lost $2k.

Inca Empire Express 7days with… We took Inca Empire Express 7days with UTO. All went well! Hotels were in prime locations in Lima, Cusco and Sacred valley. Local tourist guides were professional and helpful. Communication could be better since local hotels receptionists do not speak English well.

They canceled my trip without… They canceled my trip without notification and would not issue a refund. Since it was purchased over 2 years ago the credit card will not dispute. Very disappointing, beware!

Help UTO give your money back by filing a complaint with TICO. If you are one of the many people who had their China + something else trip cancelled for one of many reasons UTO gave, help UTO give your money back by filing a complaint with the agency Travel Industry Council of Ontario (as listed on bottom left of UTO's website in blue and green tico.ca). They have helped some people already and knows of this company's practice. Like many others, I had a trip to China & Thailand all paid for from a promotional sale. UTO cancelled it and does not offer refunds, only future travel credit. 3 months after filing a complaint, UTO reached out to me on where to send my refund.