The offer of $299 US was real in 2018… The offer of $299 US was real in 2018 prior to Covid. We were able to visit China with 1st class accommodations, plenty of good food and a couch bus included. However, when we purchased the second deal it did not push through due to covid and now they no longer offer the same deal so we just got issued vouchers which we couldn't use at this moment because all the tours are now highly expensive. the downside, we get too many calls from China and we believe our personal info has been shared with businesses. The hotels also collected our passports when staying overnight.

Last minute travel itinerary and hotel… Last minute travel itinerary and hotel assignments which were not anywhere near the airports I booked because they never told me which was closer. Taxi prices for a 1 hr ride are killer! Hotels in cheaper areas but some had transportation nearby which is good because most days there was no included tour-another great expense to add. Lots of walking so bring comfortable shoes! Our guide Noriko was great-she helped us to navigate transportation and book independent outings. Final cost with all the add-ons was much more than original price. I will never book with them again.

Isabella was GREAT!!! I had the pleasure of chatting with the wonderful Isabella this afternoon. She made my travel credit refund request seamless. I can't wait to use my credit and take a much needed vacation! I was a little apprehensive because of all of the negative reviews that I'd read, but it was so easy and my rep was so kind. Thank you Isabella and UTO vacations.

Fantastic Customer Service I spoke with UTO employee, Ceci Chan. She was very professional and knowledgeable about UTO Vacation policies. I asked her my question and she immediately had an answer, and even better, it was one I really liked! Even if she had given me "bad news" I would have still given her 5 stars.

we had great experience in Thailand just finished my first UTO tour in Thailand. the hotel is well addressed, and communion with UTO was easy before and during the trip (main office and the Thai local guide) FB messages or WhatsApp usually replied to my questions within 48 hours. I was very skeptical at first because of some of the negative reviews. I used to work in the travel industry. UTO does run tours very differently than most US-based tour companies. however, it may be the reason why sometimes they can offer these unbelievable deals. their tour policy is very strict, not very flexible. my advice is ~ READ READ READ the fine print before you book. looking forward to my 2nd China/Japan tour