Isabella was GREAT!!! I had the pleasure of chatting with the wonderful Isabella this afternoon. She made my travel credit refund request seamless. I can't wait to use my credit and take a much needed vacation! I was a little apprehensive because of all of the negative reviews that I'd read, but it was so easy and my rep was so kind. Thank you Isabella and UTO vacations.

Don't upgrade your room, decent experience, but... We did the marvelous Phuket Land Package in Nov '23. Communication was good from UTO and airport pick-up was no problem. DON'T UPGRADE your Hotel room! It was the same as the other couple that didn't!! Could've saved $400! Our hotel was changed just before we arrived. While the new hotel was fine, it was in an isolated area on a high traffic road, virtually nothing within walking distance. The guide who picked us up and did the city tour was contracted. She was fine. The (free) Old Phuket Tour was more of a high pressure sales event with Pearls, Cashews, and Gems. The boat tours were great, highly recommend. Hindsight, we probably could have coordinated this on our own with more research, chosen a better hotel location. We didn't hate our experience, no regrets, but wanted to give an honest review.

Inca Empire Express 7days with… We took Inca Empire Express 7days with UTO. All went well! Hotels were in prime locations in Lima, Cusco and Sacred valley. Local tourist guides were professional and helpful. Communication could be better since local hotels receptionists do not speak English well.

Shady Business Practices I booked a trip with 3 others. 2 of my companions failed to send their passports on time. We were all canceled. Credit is worthless when the only thing it can be applied to is trips that cost 10-20 times what the original trip cost. There are disclaimers for everything they do- not responsible for emails that go to junk (and they use multiple addresses, so even though I mark them as safe, another comes through from somebody else.) I was the only one to receive correspondence. I was baited for months with "sold out" tags on similar discounted trips. They were working on coordinating more. Now, my $800 trip is $8000. And it's several thousand less at any other reputable agency. It was odd that the passports needed to be turned in 30 days before the final payment. It was odd that the people who didn't send their passports in weren't notified. We are stuck with credits that are worthless. Run.

Fantastic Customer Service I spoke with UTO employee, Ceci Chan. She was very professional and knowledgeable about UTO Vacation policies. I asked her my question and she immediately had an answer, and even better, it was one I really liked! Even if she had given me "bad news" I would have still given her 5 stars.