UTOvacation

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2.80
Based on 20 Reviews

5

35.00%

4

5.00%

3

10.00%

2

5.00%

1

45.00%
About UTOvacation

UTOvacation is a leading travel brand and we offer high quality yet affordable travel packages featuring land,cruise vacations, customized group tours to Asia, Europe, South America and many other global destinations.

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Tony Nguyen
GB

Inca Empire Express 7days with… We took Inca Empire Express 7days with UTO. All went well! Hotels were in prime locations in Lima, Cusco and Sacred valley. Local tourist guides were professional and helpful. Communication could be better since local hotels receptionists do not speak English well.

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Sue McCarthy
DE

UTO IS A SCAM UTO IS A SCAM. They have terrible service. Don't communicate about your tour. Put you on hold for hours. Don't refund or return ANY money. If they over credit it can only be used at a limited time and con only be used on expensive tour. On our 3rd try at using credit WITH UTO we purchase a Turkey tour. By the end it cost twice as much as advertised and we were out $500 for a canceled air balloon ride. Save your money and your time and go with a trustworthy company.

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PATRICIA
GB

UTO sold us trips that never happened and refused to rebook or refund UTO sold us a trip to China and Thailand and made us pay a year in advance. This was all post Covid but when China airfares went up they cancelled the trip. But they kept advertising it for new people. They would not rebook us but we could have a credit only. All other trips now are more than double any tour operators so we would have to pay an extra $6k. I wrote to the BBB several times and then have gotten so many negative reviews that we should start a class action suit! We lost $2k.

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Michele Lee Reed
GB

Beware Beware! I booked a trip to China in 2021 which was cancelled due to COVID. I was given a travel credit. Since that time, all trips (except one) are unavailable which the company informed me sold out the day after Thanksgiving. My travel credit will be expiring in September of 2022. They've refused to extend. I look once/week to rebook without success. None of the trips they advertise are available. The rest are ridiculously expensive. In short, this company will be stealing my $1400 since I am unable to rebook without any ramifications in the US since they're based in Canada. I've even tried every other destination - same thing. Trips are "Sold Out" and none of the advertised prices are available. Instead, the prices are insane.

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Pat
GB

If I could give a ZERO it would go to… If I could give a ZERO it would go to this company. It is the worst on so many levels. Shady business and you know you are hitting a nerve when a representative of the company calls and tells you "to do the right thing" and take down a negative review. We gave up as and lost our money as we did not trust travelling with them. (UTO-Ugly Travel Organization)

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