Great customer service! From the first contact, UTO has been responsive, professional and friendly. My recent contacts with Julie have been especially helpful. She even reached out by phone after we were having some problems getting things resolved via email. We are all good now, thanks to her kind and very professional way of dealing with my questions. We are looking forward to our trip with UTO in October!

UTO exceeded our expectations UTO is a great company to work with. The vacation packages offer variety and options that fit any budget. Customer service support is professional and top notch especially in today's world. Speaking to a live person who was willing to help- priceless!!. Can't wait to book our next trip!

UTO sold us trips that never happened and refused to rebook or refund UTO sold us a trip to China and Thailand and made us pay a year in advance. This was all post Covid but when China airfares went up they cancelled the trip. But they kept advertising it for new people. They would not rebook us but we could have a credit only. All other trips now are more than double any tour operators so we would have to pay an extra $6k. I wrote to the BBB several times and then have gotten so many negative reviews that we should start a class action suit! We lost $2k.

Every hotel we had was a long way from… Every hotel we had was a long way from the cities and had subpar food. We paid a mandatory tip and assumed it would be for our travel guide, who was fantastic, they told me not to worry about where the tip goes. 240 for two of us. We also paid for 2 visas as it was required last July. By January we didn't need one. I called twice and they said they would check thier "agencies". No reply. Very unethical company. By the way their add ons are more expensive than doing it yourself. The plus is our trip to Turkey was wonderful because of our excellent tour guide.

UTO IS A SCAM UTO IS A SCAM. They have terrible service. Don't communicate about your tour. Put you on hold for hours. Don't refund or return ANY money. If they over credit it can only be used at a limited time and con only be used on expensive tour. On our 3rd try at using credit WITH UTO we purchase a Turkey tour. By the end it cost twice as much as advertised and we were out $500 for a canceled air balloon ride. Save your money and your time and go with a trustworthy company.