UTO exceeded our expectations UTO is a great company to work with. The vacation packages offer variety and options that fit any budget. Customer service support is professional and top notch especially in today's world. Speaking to a live person who was willing to help- priceless!!. Can't wait to book our next trip!

Shady Business Practices I booked a trip with 3 others. 2 of my companions failed to send their passports on time. We were all canceled. Credit is worthless when the only thing it can be applied to is trips that cost 10-20 times what the original trip cost. There are disclaimers for everything they do- not responsible for emails that go to junk (and they use multiple addresses, so even though I mark them as safe, another comes through from somebody else.) I was the only one to receive correspondence. I was baited for months with "sold out" tags on similar discounted trips. They were working on coordinating more. Now, my $800 trip is $8000. And it's several thousand less at any other reputable agency. It was odd that the passports needed to be turned in 30 days before the final payment. It was odd that the people who didn't send their passports in weren't notified. We are stuck with credits that are worthless. Run.

we had great experience in Thailand just finished my first UTO tour in Thailand. the hotel is well addressed, and communion with UTO was easy before and during the trip (main office and the Thai local guide) FB messages or WhatsApp usually replied to my questions within 48 hours. I was very skeptical at first because of some of the negative reviews. I used to work in the travel industry. UTO does run tours very differently than most US-based tour companies. however, it may be the reason why sometimes they can offer these unbelievable deals. their tour policy is very strict, not very flexible. my advice is ~ READ READ READ the fine print before you book. looking forward to my 2nd China/Japan tour

The offer of $299 US was real in 2018… The offer of $299 US was real in 2018 prior to Covid. We were able to visit China with 1st class accommodations, plenty of good food and a couch bus included. However, when we purchased the second deal it did not push through due to covid and now they no longer offer the same deal so we just got issued vouchers which we couldn't use at this moment because all the tours are now highly expensive. the downside, we get too many calls from China and we believe our personal info has been shared with businesses. The hotels also collected our passports when staying overnight.

Don't upgrade your room, decent experience, but... We did the marvelous Phuket Land Package in Nov '23. Communication was good from UTO and airport pick-up was no problem. DON'T UPGRADE your Hotel room! It was the same as the other couple that didn't!! Could've saved $400! Our hotel was changed just before we arrived. While the new hotel was fine, it was in an isolated area on a high traffic road, virtually nothing within walking distance. The guide who picked us up and did the city tour was contracted. She was fine. The (free) Old Phuket Tour was more of a high pressure sales event with Pearls, Cashews, and Gems. The boat tours were great, highly recommend. Hindsight, we probably could have coordinated this on our own with more research, chosen a better hotel location. We didn't hate our experience, no regrets, but wanted to give an honest review.