Inca Empire Express 7days with… We took Inca Empire Express 7days with UTO. All went well! Hotels were in prime locations in Lima, Cusco and Sacred valley. Local tourist guides were professional and helpful. Communication could be better since local hotels receptionists do not speak English well.

Help UTO give your money back by filing a complaint with TICO. If you are one of the many people who had their China + something else trip cancelled for one of many reasons UTO gave, help UTO give your money back by filing a complaint with the agency Travel Industry Council of Ontario (as listed on bottom left of UTO's website in blue and green tico.ca). They have helped some people already and knows of this company's practice. Like many others, I had a trip to China & Thailand all paid for from a promotional sale. UTO cancelled it and does not offer refunds, only future travel credit. 3 months after filing a complaint, UTO reached out to me on where to send my refund.

Beware Beware! I booked a trip to China in 2021 which was cancelled due to COVID. I was given a travel credit. Since that time, all trips (except one) are unavailable which the company informed me sold out the day after Thanksgiving. My travel credit will be expiring in September of 2022. They've refused to extend. I look once/week to rebook without success. None of the trips they advertise are available. The rest are ridiculously expensive. In short, this company will be stealing my $1400 since I am unable to rebook without any ramifications in the US since they're based in Canada. I've even tried every other destination - same thing. Trips are "Sold Out" and none of the advertised prices are available. Instead, the prices are insane.

UTO IS A SCAM UTO IS A SCAM. They have terrible service. Don't communicate about your tour. Put you on hold for hours. Don't refund or return ANY money. If they over credit it can only be used at a limited time and con only be used on expensive tour. On our 3rd try at using credit WITH UTO we purchase a Turkey tour. By the end it cost twice as much as advertised and we were out $500 for a canceled air balloon ride. Save your money and your time and go with a trustworthy company.

Fantastic Customer Service I spoke with UTO employee, Ceci Chan. She was very professional and knowledgeable about UTO Vacation policies. I asked her my question and she immediately had an answer, and even better, it was one I really liked! Even if she had given me "bad news" I would have still given her 5 stars.