UTO exceeded our expectations UTO is a great company to work with. The vacation packages offer variety and options that fit any budget. Customer service support is professional and top notch especially in today's world. Speaking to a live person who was willing to help- priceless!!. Can't wait to book our next trip!

Beware Beware! I booked a trip to China in 2021 which was cancelled due to COVID. I was given a travel credit. Since that time, all trips (except one) are unavailable which the company informed me sold out the day after Thanksgiving. My travel credit will be expiring in September of 2022. They've refused to extend. I look once/week to rebook without success. None of the trips they advertise are available. The rest are ridiculously expensive. In short, this company will be stealing my $1400 since I am unable to rebook without any ramifications in the US since they're based in Canada. I've even tried every other destination - same thing. Trips are "Sold Out" and none of the advertised prices are available. Instead, the prices are insane.

Inca Empire Express 7days with… We took Inca Empire Express 7days with UTO. All went well! Hotels were in prime locations in Lima, Cusco and Sacred valley. Local tourist guides were professional and helpful. Communication could be better since local hotels receptionists do not speak English well.

Never do biz with UTO! Like MAFIA UTO Vacation steals money from customers. They canceled my China trip, refused to return my money back, as is customary! Then extorted Money from me under duress, and against my will - ring leader Amy Yiu said [emailed]: "your $1,100 is locked, you have to agree we subtract $100 for complaining" - I have the right to complain when they cancel my trip and keep my $$, this is EXTORTION, a FELONY!

They canceled my trip without… They canceled my trip without notification and would not issue a refund. Since it was purchased over 2 years ago the credit card will not dispute. Very disappointing, beware!