UTO vacation canceled twice my tour to… UTO vacation canceled twice my tour to china and Thailand,they do not make refunds,all the tours that they are offering are extremely expensive,while I just spent a week in Madrid and Barcelona,for a$1.000 dollars,UTO are offering 6 days in Barcelona for over $6.500 dollars

We had a fabulous time in Japan We had a fabulous time in Japan. Our guide, Carlos, was knowledgeable and patient with us every step of the way. The only downside were the hotels in Osaka and Tokyo. They were relatively far away from the city centers. Our bus driver in Osaka and Kyoto was excellent and we appreciated his service and abilities. All around, the trip was great and Carlos really helped take it to another level. Michael and Jean

Shady Business Practices I booked a trip with 3 others. 2 of my companions failed to send their passports on time. We were all canceled. Credit is worthless when the only thing it can be applied to is trips that cost 10-20 times what the original trip cost. There are disclaimers for everything they do- not responsible for emails that go to junk (and they use multiple addresses, so even though I mark them as safe, another comes through from somebody else.) I was the only one to receive correspondence. I was baited for months with "sold out" tags on similar discounted trips. They were working on coordinating more. Now, my $800 trip is $8000. And it's several thousand less at any other reputable agency. It was odd that the passports needed to be turned in 30 days before the final payment. It was odd that the people who didn't send their passports in weren't notified. We are stuck with credits that are worthless. Run.

we had great experience in Thailand just finished my first UTO tour in Thailand. the hotel is well addressed, and communion with UTO was easy before and during the trip (main office and the Thai local guide) FB messages or WhatsApp usually replied to my questions within 48 hours. I was very skeptical at first because of some of the negative reviews. I used to work in the travel industry. UTO does run tours very differently than most US-based tour companies. however, it may be the reason why sometimes they can offer these unbelievable deals. their tour policy is very strict, not very flexible. my advice is ~ READ READ READ the fine print before you book. looking forward to my 2nd China/Japan tour

If I could give a ZERO it would go to… If I could give a ZERO it would go to this company. It is the worst on so many levels. Shady business and you know you are hitting a nerve when a representative of the company calls and tells you "to do the right thing" and take down a negative review. We gave up as and lost our money as we did not trust travelling with them. (UTO-Ugly Travel Organization)