Every hotel we had was a long way from… Every hotel we had was a long way from the cities and had subpar food. We paid a mandatory tip and assumed it would be for our travel guide, who was fantastic, they told me not to worry about where the tip goes. 240 for two of us. We also paid for 2 visas as it was required last July. By January we didn't need one. I called twice and they said they would check thier "agencies". No reply. Very unethical company. By the way their add ons are more expensive than doing it yourself. The plus is our trip to Turkey was wonderful because of our excellent tour guide.

If I could give a ZERO it would go to… If I could give a ZERO it would go to this company. It is the worst on so many levels. Shady business and you know you are hitting a nerve when a representative of the company calls and tells you "to do the right thing" and take down a negative review. We gave up as and lost our money as we did not trust travelling with them. (UTO-Ugly Travel Organization)

Beware Beware! I booked a trip to China in 2021 which was cancelled due to COVID. I was given a travel credit. Since that time, all trips (except one) are unavailable which the company informed me sold out the day after Thanksgiving. My travel credit will be expiring in September of 2022. They've refused to extend. I look once/week to rebook without success. None of the trips they advertise are available. The rest are ridiculously expensive. In short, this company will be stealing my $1400 since I am unable to rebook without any ramifications in the US since they're based in Canada. I've even tried every other destination - same thing. Trips are "Sold Out" and none of the advertised prices are available. Instead, the prices are insane.

Help UTO give your money back by filing a complaint with TICO. If you are one of the many people who had their China + something else trip cancelled for one of many reasons UTO gave, help UTO give your money back by filing a complaint with the agency Travel Industry Council of Ontario (as listed on bottom left of UTO's website in blue and green tico.ca). They have helped some people already and knows of this company's practice. Like many others, I had a trip to China & Thailand all paid for from a promotional sale. UTO cancelled it and does not offer refunds, only future travel credit. 3 months after filing a complaint, UTO reached out to me on where to send my refund.

Fantastic Customer Service I spoke with UTO employee, Ceci Chan. She was very professional and knowledgeable about UTO Vacation policies. I asked her my question and she immediately had an answer, and even better, it was one I really liked! Even if she had given me "bad news" I would have still given her 5 stars.