Inca Empire Express 7days with… We took Inca Empire Express 7days with UTO. All went well! Hotels were in prime locations in Lima, Cusco and Sacred valley. Local tourist guides were professional and helpful. Communication could be better since local hotels receptionists do not speak English well.

Last minute travel itinerary and hotel… Last minute travel itinerary and hotel assignments which were not anywhere near the airports I booked because they never told me which was closer. Taxi prices for a 1 hr ride are killer! Hotels in cheaper areas but some had transportation nearby which is good because most days there was no included tour-another great expense to add. Lots of walking so bring comfortable shoes! Our guide Noriko was great-she helped us to navigate transportation and book independent outings. Final cost with all the add-ons was much more than original price. I will never book with them again.

Never do biz with UTO! Like MAFIA UTO Vacation steals money from customers. They canceled my China trip, refused to return my money back, as is customary! Then extorted Money from me under duress, and against my will - ring leader Amy Yiu said [emailed]: "your $1,100 is locked, you have to agree we subtract $100 for complaining" - I have the right to complain when they cancel my trip and keep my $$, this is EXTORTION, a FELONY!

Shady Business Practices I booked a trip with 3 others. 2 of my companions failed to send their passports on time. We were all canceled. Credit is worthless when the only thing it can be applied to is trips that cost 10-20 times what the original trip cost. There are disclaimers for everything they do- not responsible for emails that go to junk (and they use multiple addresses, so even though I mark them as safe, another comes through from somebody else.) I was the only one to receive correspondence. I was baited for months with "sold out" tags on similar discounted trips. They were working on coordinating more. Now, my $800 trip is $8000. And it's several thousand less at any other reputable agency. It was odd that the passports needed to be turned in 30 days before the final payment. It was odd that the people who didn't send their passports in weren't notified. We are stuck with credits that are worthless. Run.

UTO exceeded our expectations UTO is a great company to work with. The vacation packages offer variety and options that fit any budget. Customer service support is professional and top notch especially in today's world. Speaking to a live person who was willing to help- priceless!!. Can't wait to book our next trip!