Spear Travels Skipton..Wonderful service beyond the call of duty Spear Travels in Skipton have been magnificent from start to finish. My wife and I have used them over the past 10 years and they have always been very helpful in booking our holidays. On our recent holiday to Tenerife, the attention given was beyond the normal call of duty. Just before we set off, I found I was not able to use the email facility on my iphone to process the passenger location document. We were due to return to the UK on a Monday eve, so the locator form needed completion on the Sat night.One of their off duty staff kindly processed the documentation on Sat night, and forwarded it to me, via WhatsApp. I was then able to process this and convert it to paper form (Quicker than trying to find the info from my phone), and we were all sorted. Wonderful service from the staff at Skipton !!

Booking effected due to Covid-19 hard… Booking effected due to Covid-19 hard to reach staff and when you finally do the couldn’t care less! Lesson learned - book elsewhere!!

Absolutely wonderful staff Absolutely wonderful staff in the HANFORD branch . Very helpful and their attention to details is fantastic Would never use another travel agent apart frome these guys again ☆☆☆☆☆big fat stars all day long

Absolutely useless we visited the… Absolutely useless we visited the Lichfield Branch spoke to a consultant Charlotte seems she was only interested in herself and her own holidays. No customer service what so ever. We wanted to book a Tui Break we thought booking through an independent agent we would get a better service, she had no idea about the country we asked about, she tried to convert us to somewhere else said it was cheaper and a better rating, We were not interested in a bargain we just wanted the holiday we asked for. Ended up going back to Tui in Lichfield to book what we wanted at least the girl their showed interest in us and not herself.

Fine until things went wrong This agent was good at helping us to find a holiday - offering options/costings etc, but hopeless an unsypmathetic when our holiday went wrong due to the Covid-19 outbreak. We had to come home early and were left in the hands of the tour operator who was having an emotional breakdown and Spear Travel who kepot referring us to the tour operator. We had to organise our own flights at additional cost back home as the operator was unable to help us. Having bought the holiday through Spear we expected more help from them, but they basically kept batting us away