Horrible, use anyone but bookit Horrible, bookit cancelled trip! They cancelled flight and hotel and never refunded money!! Still battling banks and credit cards for refunds! Terrible customer service, stranded people at hotels and internationally. Have stolen millions of peoples hard earned money! Don’t use BookIt

Never Again During Covid, Like everyone else bookit told us to recoup our money with the bank we paid with rather than giving out refunds. To top it off when we needed to talk to someone about our vacation we got a popup stating they are closed and basically go pound sand. Never will use again. Bad customer service and bad experience.

This company is horrible…Finlaws should be in jail This company is nothing but a horrible family run business that promises to offer a “flexible pay delay payment plan” for your dream vacation, when they in turn take those payments, but never actually pay the airline or the resort. They cancel your booking and then send you back to your credit card company to dispute the charges. This takes months and months and they fight it! So many times the consumer is out both the trip and the money paid to BookIt! How in the world this business is not shut down and the Finlaw family is not yet behind bars is baffling to me!

Trip cancelled with no refund This company is horrible. Trip cancelled BY THEM in early march. This was before the travel bans become active. Instead of allowing their customers to reach out to them, they kept everyones money, fired employees and diconnected their phone lines.Website and email stated bookit will not be issuing refunds AND told us to contact our card company for help. Put in a transaction dispute with our bank. Over 2 months later bookit responds to the dispute stating they refunded our money. The bank shows no record of a refund. They are trying to blame COVID for the cancels. Honest companies DO NOT leave their customers high and dry with no contact. Do not book with this company. We have used them previously with no issues. DO NOT BECOME THEIR NEXT VICTIMS!

Not What You Think! Book It tried to keep my vacation money by using CIVID-19 even though they just closed down the site and directed those the cancelled to contact their credit card or bank Look up Scammed by Bookit Facebook page with over 1,500+ and counting trying to recover their money!