Good service Good service, fast responses from customer support!

BookIt steals your money If I could, I would give less than 1 star. This company robbed thousands of families and individuals. They took money away during a pandemic and committed fraud by not providing the services people paid in advance for. This company needs to reimburse everyone they stole from and close their doors permanently. The owners are selfish individuals who should never run a business!

This company is horrible…Finlaws should be in jail This company is nothing but a horrible family run business that promises to offer a “flexible pay delay payment plan” for your dream vacation, when they in turn take those payments, but never actually pay the airline or the resort. They cancel your booking and then send you back to your credit card company to dispute the charges. This takes months and months and they fight it! So many times the consumer is out both the trip and the money paid to BookIt! How in the world this business is not shut down and the Finlaw family is not yet behind bars is baffling to me!

Trip cancelled with no refund This company is horrible. Trip cancelled BY THEM in early march. This was before the travel bans become active. Instead of allowing their customers to reach out to them, they kept everyones money, fired employees and diconnected their phone lines.Website and email stated bookit will not be issuing refunds AND told us to contact our card company for help. Put in a transaction dispute with our bank. Over 2 months later bookit responds to the dispute stating they refunded our money. The bank shows no record of a refund. They are trying to blame COVID for the cancels. Honest companies DO NOT leave their customers high and dry with no contact. Do not book with this company. We have used them previously with no issues. DO NOT BECOME THEIR NEXT VICTIMS!

These people are absolute criminals!!! These people are absolute criminals!!!! DO NOT USE THEM. They stole money from thousands of people. We booked our trip through bookit in March 17th for the end of August. On March 21st bookit cancelled our trip and sent us an email indicating we would not receive a refund. They even had the nerve to update our trip itinerary to make it look like they refunded us when they did. THEY SHOULD GO TO PRISON FOR DELIBERATELY STEALING MONEY!!! DISGUSTING!!!