Trip cancelled with no refund This company is horrible. Trip cancelled BY THEM in early march. This was before the travel bans become active. Instead of allowing their customers to reach out to them, they kept everyones money, fired employees and diconnected their phone lines.Website and email stated bookit will not be issuing refunds AND told us to contact our card company for help. Put in a transaction dispute with our bank. Over 2 months later bookit responds to the dispute stating they refunded our money. The bank shows no record of a refund. They are trying to blame COVID for the cancels. Honest companies DO NOT leave their customers high and dry with no contact. Do not book with this company. We have used them previously with no issues. DO NOT BECOME THEIR NEXT VICTIMS!

Never Again During Covid, Like everyone else bookit told us to recoup our money with the bank we paid with rather than giving out refunds. To top it off when we needed to talk to someone about our vacation we got a popup stating they are closed and basically go pound sand. Never will use again. Bad customer service and bad experience.

Bookit.com are Thieves! If I could, I would give negative stars ro this scamming, thieving company! I paid in full for a vacation package to Bookit.com. They canceled my vacation kept my money and basically ghosted everyone that had packages through them. They then reflected that they credited everyone back their payments which is a flat out lie! Myself and the overt 2000 other impacted people have been fighting for 3 months tying to recover our money from our credit card companies! Some folks were left stranded during their vacations having to pay again because Bookit did not pay! Horrible!

I was charged by a motel that I had… I was charged by a motel that I had booked, and then cancelled within an hour, which was months before cancellation time ran out. When I reported it, they requested evidence, which I sent. I continued to be asked for more information which again I sent and then they just started over with the same emails. i never received my money back. The company is not to be trusted!

I would giveBookIt.com 0 stars if… I would giveBookIt.com 0 stars if possible. This company is a SCAM! Worst customer service! They have recently stolen thousands and a thousands of dollars from customers after cancelling trips and leaving no means for communication with the company and NO REFUNDS! They recently left hundreds of travelers stranded without payment to their hotels therefore having to pay double. I won’t use them EVER again.