Horrible, use anyone but bookit Horrible, bookit cancelled trip! They cancelled flight and hotel and never refunded money!! Still battling banks and credit cards for refunds! Terrible customer service, stranded people at hotels and internationally. Have stolen millions of peoples hard earned money! Don’t use BookIt

Trip cancelled with no refund This company is horrible. Trip cancelled BY THEM in early march. This was before the travel bans become active. Instead of allowing their customers to reach out to them, they kept everyones money, fired employees and diconnected their phone lines.Website and email stated bookit will not be issuing refunds AND told us to contact our card company for help. Put in a transaction dispute with our bank. Over 2 months later bookit responds to the dispute stating they refunded our money. The bank shows no record of a refund. They are trying to blame COVID for the cancels. Honest companies DO NOT leave their customers high and dry with no contact. Do not book with this company. We have used them previously with no issues. DO NOT BECOME THEIR NEXT VICTIMS!

Not What You Think! Book It tried to keep my vacation money by using CIVID-19 even though they just closed down the site and directed those the cancelled to contact their credit card or bank Look up Scammed by Bookit Facebook page with over 1,500+ and counting trying to recover their money!

FRAUDS IN THE TRAVEL INDUSTRY The most Deplorable Service in the industry of travel! BEWARE***************WATCHOUT*********************FRAUDS*******************************(SCAMMERS************* BOOKED with them through them with all confirmation monies and card paid showed up to no rooms for my family vacation in destin Florida at the Hilton H2 suites. No booking, no rooms no confirmation. Most hotels will now tell you they have zero correlation with bookit.com

Scammed by Bookit.com They Shut down their business and took our money.We booked a trip and they cancelled it, we received no credit no refund and they have the nerve to not answer the phones. They claim it’s Covid-19, but back open and taking reservations for future trips. No return calls, customer service workers are limited and they computers have no information on helping us with our booking. They ruin a family vacation and caused more pain to my family than Covid-19 did.