Poor customer service leading to loss of ticket value No possible to reach the travel agents on phone. Hence, communication to the Gate1 travel agents is possible via emails only. By 3pm UK time on 18 Feb, I confirmed my request to change my flight, from 19Feb at 1:45am to another day. But no response has been received, although my response was within 30-40min since the agent's reply time.. I appreciate this was on Sunday, but a clear statement on working hours and limitation from the beginning would be helpful. It seems the value of the ticket is lost which is very unpleasant. This could be easily avoided if there was an opportunity to call to agree the change and pay the diff in tariff.

Essential Portugal and Spain Our experience was terrific! We were greeted at the airport by the tour manager Alex and taken to the hotel. Everything was so organized with time between tours for lunch or shopping. The hotels were nice too. We felt safe and cared for at all times. The tour guides were fantastic in each city giving us plenty of history without being boring. The bus driver Marco was excellent making sure our things were secured at all time. We will definitely use this tour company again.

After reading all the negative reviews… After reading all the negative reviews I decide to not go ahead and confirm the Baltic trip I had hoped to do with Gate 1 Travel. No way do I want to get stuck someplace with no help from the tour company. Glad I decided to read reviews before clicking the "Book" button.

9 Day Classic Japan This 9 Day tour should actually be called 7 Day Classic Japan - Gate 1 needs to revise / review since 2 of the days you are actually in transit. Our tour guide Ichiro was phenomenal- kudos to him for his patience & handling the hiccups. Loved the country, it's people & the culture. Only disappoinmet was that Japan has so much to offer but the Gate1 itinerary focussed on way too many shrines/temples.

Tour guide can make or break a vacation. Hawai'i 9-day tour 02/14/2024 thru 02/21/204 was busy and organized perfectly. Tours were organized and efficient. The preset hotels Queen Kapiolani and King Kamehameha were clean and well maintained. Due to the Lahaina devastation, which was hard to view, our hotel upgrade was amazing and impressive on Maui. Charles "Kaleo" Degala, the singing tour guide, made the trip. His love of his home, knowledge of the islands and respect for the culture of Aloha made you feel as if you were family not just a guest. Guides like him are a rare gift for a traveler.