Poor customer service leading to loss of ticket value No possible to reach the travel agents on phone. Hence, communication to the Gate1 travel agents is possible via emails only. By 3pm UK time on 18 Feb, I confirmed my request to change my flight, from 19Feb at 1:45am to another day. But no response has been received, although my response was within 30-40min since the agent's reply time.. I appreciate this was on Sunday, but a clear statement on working hours and limitation from the beginning would be helpful. It seems the value of the ticket is lost which is very unpleasant. This could be easily avoided if there was an opportunity to call to agree the change and pay the diff in tariff.

Good experience with tour company A tour by Gate 1 Travel called Discover Northern France that was booked for March 2024 was cancelled because of a lack of enough reservations to make this tour viable. A Customer Resolution Specialist for Gate 1, Donna Young, notified me that I could get a refund, Gate 1 travel credit, or book this tour later in the year at no additional cost. I chose to book this tour later in the year. Donna did an excellent job of offering me alternative dates and I chose a date in the fall 2024. I wish to thank Gate 1 for the options offered to me and to Donna for the superb job in booking an alternative tour date.

The 8 day Tour of Spain was well… The 8 day Tour of Spain was well organized, good hotel rooms and services . Our tour guide Rosemary capably led some great tours.We took a two hours in Alhambra which for me was the highlight of this tour. The only issue for me was that the return flights were far too long. Madrid,Amsterdam,JFK and then to Toronto. I will consider future tours with Gate1

Great Company that delivers After reading some of the negative reviews on Gate1 Travel, I decided to write. I’m a Canadian and have travelled with several other tour operators to dozens of countries and to all continents over the years and kept coming back to Gate 1. This company is of high standing, very professional with excellent customer service. I choose not to major on the nitty-gritty imperfections if any but focus on the important things that allows the tour to run smoothly like tour Manager top-notch communication skills, a good sense of humor, punctuality, and impeccable time management, contingency plans if a situation comes up and to arrange all travel related needs and wants from start to finish. I have travelled Gate 1 Classic (38 persons max) and small group discovery (22 persons max). The small group is well worth the extra money, hands down. We arrived home this week from Peru with the Amazon extension and will give it 5 stars. We had 4 internal flights and never had to worry about hauling our luggage. Checked luggage are always handled by Gate1, from hotel to airport (s) and then to final hotel room destination. This is a great benefit which I love. When possible, our tour Manager will have our boarding passes ready for airline check in ahead of time and our hotels check in process is a breeze. This can be a nightmare with some other tour operators (speaking from experience- yikes!). Another bonus, Gate 1 offers is great hotel accommodations in key locations where we can walk to restaurants/stores/attractions etc. Believe me, this can be a great benefit. It’s a treat after some long “tour and site seeing days” to come back to quality and nicer accommodations which is why my husband and I usually book pre and post stays at Gate 1 prices offered.

Gate 1 great but their trip insurance provider is worthless Great company with well-organized tours but the insurance company they route all Travel Insurance through—Arch Insurance—has terrible reviews and does everything to avoid paying claims. I had a trip scheduled to Mexico in March 2024–and paid for. I had to cancel my Gate 1 trip because I was hospitalized for 11 days after I flew a long airplane flight from Ireland. At the time I booked the Gate 1 trip I was well. I suffered from acute pulmonary embolisms from the long flight. Arch insurance only paid out $300 on my well documented claim. I am a retired lawyer and know how to fill out and document claims. Their denial was flagrant. Getting only $300 back made it a complete waste of time to file the claim. If 11 days with acute pulmonary embolisms preventing me from future plane trips is not justification, what is? Never ever accept Arch. Find another provider.