Cancel for any reason doesn't really work. We bought the cancel for any reason policy. We cancelled because we had to travel from NC to PA for my best friend's funeral. We were supposed to travel in October of 2023. So now we get a partial credit and a very small refund. Doesn't really do us any good because now it costs almost double for the same trip and we can't afford that. So we are basically out $1800 that we paid.

Gate 1 great but their trip insurance provider is worthless Great company with well-organized tours but the insurance company they route all Travel Insurance through—Arch Insurance—has terrible reviews and does everything to avoid paying claims. I had a trip scheduled to Mexico in March 2024–and paid for. I had to cancel my Gate 1 trip because I was hospitalized for 11 days after I flew a long airplane flight from Ireland. At the time I booked the Gate 1 trip I was well. I suffered from acute pulmonary embolisms from the long flight. Arch insurance only paid out $300 on my well documented claim. I am a retired lawyer and know how to fill out and document claims. Their denial was flagrant. Getting only $300 back made it a complete waste of time to file the claim. If 11 days with acute pulmonary embolisms preventing me from future plane trips is not justification, what is? Never ever accept Arch. Find another provider.

The 8 day Tour of Spain was well… The 8 day Tour of Spain was well organized, good hotel rooms and services . Our tour guide Rosemary capably led some great tours.We took a two hours in Alhambra which for me was the highlight of this tour. The only issue for me was that the return flights were far too long. Madrid,Amsterdam,JFK and then to Toronto. I will consider future tours with Gate1

Travel Protection is a scam, thru Gate 1.… Booked Christmas market trip for early Dec. Bought ‘Travel Protection’ that Gate 1 promotes. My travel partner needed a heart operation. Had to cancel trip. We’ve waited two months after providing info requested with letter from surgeon. Today they say coverage denied because she had defib prior. Of course the Protection was stated as covering pre-existing conditions!!!!!! Total rip-off. Deceptive scam artists. VERY disgusted!!!

Essential Portugal and Spain Our experience was terrific! We were greeted at the airport by the tour manager Alex and taken to the hotel. Everything was so organized with time between tours for lunch or shopping. The hotels were nice too. We felt safe and cared for at all times. The tour guides were fantastic in each city giving us plenty of history without being boring. The bus driver Marco was excellent making sure our things were secured at all time. We will definitely use this tour company again.