Wish I had read these reviews before… Wish I had read these reviews before booking a trip to Turkey with Gate 1. Unfortunately Gate 1 Travel is NOT worth your hard earned money if life or work changes prevent your travel! Never buy insurance from this travel co. I was unable almost a year later to travel at the scheduled time to Turkey. Insurance will not cover this and Gate 1will not allow or honor any of my money paid to go to the rescheduling of my trip. My roundtrip tickets per Turkish Air due to a time change has emailed me that I can rebook my tickets without a change fee or additional costs! However I must go through Gate 1. Bobbie the Gate 1 Supervisor who initially refused to introduce herself, give her name until multiple requests and and absolutely refused to provide her full name or her boss’ name. Bobby stated she would ONLY ALLOW me to keep my fully paid airline tickets in MY NAME if I booked a new tour of Turkey paying FULL PRICE no credit or discount! RUN as fast as you can from this company! 3/22/24 Follow up I received a TC from Shannon Daugherty from Gate 1Travel. She informed me that my Turkish Airline tickets should and will be fully refunded. Shannon is working with me and was respectful as well as helpful. I was instructed to submit a claim to Gate 1Travel Insurance. If denied Gate 1 specifically Shannon will work with me to reschedule my trip next year without losing all my money. I will update this review once I have I have been reimbursed for my tickets and exactly what Gate 1 does regarding the tour!

Tour guide can make or break a vacation. Hawai'i 9-day tour 02/14/2024 thru 02/21/204 was busy and organized perfectly. Tours were organized and efficient. The preset hotels Queen Kapiolani and King Kamehameha were clean and well maintained. Due to the Lahaina devastation, which was hard to view, our hotel upgrade was amazing and impressive on Maui. Charles "Kaleo" Degala, the singing tour guide, made the trip. His love of his home, knowledge of the islands and respect for the culture of Aloha made you feel as if you were family not just a guest. Guides like him are a rare gift for a traveler.

Cancel for any reason doesn't really work. We bought the cancel for any reason policy. We cancelled because we had to travel from NC to PA for my best friend's funeral. We were supposed to travel in October of 2023. So now we get a partial credit and a very small refund. Doesn't really do us any good because now it costs almost double for the same trip and we can't afford that. So we are basically out $1800 that we paid.

Poor customer service leading to loss of ticket value No possible to reach the travel agents on phone. Hence, communication to the Gate1 travel agents is possible via emails only. By 3pm UK time on 18 Feb, I confirmed my request to change my flight, from 19Feb at 1:45am to another day. But no response has been received, although my response was within 30-40min since the agent's reply time.. I appreciate this was on Sunday, but a clear statement on working hours and limitation from the beginning would be helpful. It seems the value of the ticket is lost which is very unpleasant. This could be easily avoided if there was an opportunity to call to agree the change and pay the diff in tariff.

Deceiving Prices . Watch out for errors Deceiving Prices offered . They do not take responsability of errors , even after receiving confirmation of booking . Worst customer service even if you are a long time customer. Be careful when you book with Gate 1 . Book your tour with trust worthy company .