Refund issued - successfully After i issued a complain concerning an unsatisfied service. They issued a refund for my money. Though they didn't do what i expected. They were able to refund me my money after a sad review.

Handy travel tool for long term travel I tried this service a week ago and it didn't work, however i decided to give it another go as 8 was asked to prove documents for onward flight, given that its so cheap, i decided to try again. This time my flight documents were accepted by the airline as proof of onward travel. So now i rate them 5 stars for service and based on customer service i recieved on my last use of the site. I did exactly the same thing when booking last time and the airline declined the document, so i suspect it depends who you get at the check in desk and how irate or clued up they are to this type of document. Either way I'm please to say that on this occasion it was flawless

So, so. Not a ticket but a kind of booking confirmation and a bit of a inconvenience I think it might have worked if someone had asked for it. Actually it's not a ticket, but rather a kind of booking confirmation page and you have to make a screenprint or create a pdf yourself to keep it stored on your device which is a bit a inconvenience. To be on the safe side, I finally used another provider where you can get a real confirmed ticket and get it in your inbox by email. Just a few bucks more, I feel it's been worth it. Edit: Soon after I've written this review, they've flagged my review as incomplete to take it offline. Seemingly even a 3 star review was so uncomfortable for them that it had to be taken down. Draw your own conclusions from this!

No pdf received Hello Unfortunately I have to say that I didn't even receive a pdf for the "flight ticket" that I paid for. I paid with my PayPal account and was only able to take a screenshot of the invoice with the flight information on it. I checked my account nicely but it wasn't sent to me ..

Flight times are not given before… Flight times are not given before purchase. This meant choosing "proof" of a flight in the afternoon/evening was a way longer process than it should have been - I had to refer to actual flight booking sites and try and piece things together. AVOID for use at Royal Thai Consulate General in Penang Malaysia. Even the staff out the front who run the print/copy van know that the "expedia ticket" is not real. Probably avoid for use at any consulate/embassy where they're known to ring and verify flight details. You'll get a black mark against your name and waste your application fee. *Edit* wow, was not expecting a quick reply from customer service, thanks team! That alone gets another star added to the review - I love (and trust) any service that has responsive customer service. To be clear, thinking I could bluff a consulate who run overnight checks was absolutely my mistake, completely not Onward Flights fault. Adding flight times would be a really good feature, and extra templates might deflect some of the "first glance distrust" that the expedia branding gave off.